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'Automatic call recording for all incoming calls (including transfers and parks)' has been merged into this idea

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Call Recordings Bug

If you record ONLY Inbound call traffic for your users, you DO NOT get any call recordings after an Inbound/Incoming call is either Parked, Transferred or Forwarded after the initial interaction. RingCentral Support confirmed this issue and recommended enabling outbound call recording for a particular user in order to save any audio files after an inbound/incoming call was Parked, transferred or forwarded. This all seems strange but here we are. In many instances all Outbound call recordings need prior consent and an inbound call that magically turns into an outbound call after being parked or transferred is an unnecessary mess.Please figure it out and fix it.

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Godfrey shared this idea  ·   ·  Report…  ·  Admin →
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  • Kevin commented  ·   ·  Report

    When calls are transferred or parked, the current experience is that the recording does not continue on the next leg if a customer selects to use private park to park calls and pick them up from other phone locations.