Overview:
Our current Call Queue options lack flexibility for our operational needs. We require a Circular Hunt Group feature to facilitate efficient queue management without penalising proactive user behavior.

Issue:
Existing Call Queue modes (Rotating, Sequential, Simultaneous) don't suit our workflow. Rotating penalises proactive outbound calls, hindering productivity and user behavior.

Suggested Solution:
Introduce Circular Hunt Group functionality to Call Queues. This feature would enable seamless queue rotation (e.g., 1234, 2341, 3412, 4123)

Benefits:
Tailored Efficiency: Aligns with our workflow for enhanced productivity.
Promotes Proactive Behavior: Encourages desired user actions without penalties.
Versatility: Broadens Call Queue applicability for diverse operational needs.

Conclusion:
Implementing Circular Hunt Group would optimise our queue management, fostering productivity and user satisfaction.