Call Queue Custom Answering Rule Overlapping Schedule
For one of the call Queue, say QW i have created two rules.
Rule1: working hours from 6 am to 3 pm forward to Queue A
Rule2: working hours from 10 am to 7 pm forward to Queue B
In my use case, I want the call to be forwarded to both the Q at the same time because both of these Queues are falling under the working hours.
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Ajohn
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