a VERY useful feature would be a small text memo with limited characters that could be attached to a live phone call. That way, when my receptionist looks up a work order to find who the call should go to, that work order # pops up on the screen to the transferee, so that person does not need to ask the caller the same questions that the receptionist did. This will save time, and frustration to the caller. Example: Receptionist answers the call, caller does not know who they need to speak to but has a work order #. Receptionist looks it up and can see what Team (call queue) that call needs to ring. If she could type in to a memo field that will stay with the call when transferred: "Dave Brown WO#123456". That would be seriously helpful. That way, no matter who on the team is available to take the call, they have the info to help the caller without frustrating them by asking them for the work order again or what their name is.