Settings and activity
19 results found
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1 voteMike shared this idea ·
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101 votes
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212 votesPlanned · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) respondedHi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!
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9 votes
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174 votesPlanned · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Planned for November 2024!
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207 votesImplemented · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
This is now live! Learn more about this feature here.
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7 votes
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171 votesNeeds More Information · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) respondedHello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later…
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9 votes
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3 votes
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15 votes
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2 votes
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21 votes
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67 votes
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11 votes
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12 votes
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23 votes
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8 votes
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13 votes