Settings and activity
19 results found
-
1 vote
Mike
shared this idea
·
-
101 votes
-
241 votes
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
-
16 votes
-
186 votes
Learn more about controlling user access to the accept queue calls feature here!
-
219 votes
This is now live! Learn more about this feature here.
-
10 votes
-
222 votes
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.
This feature allows for caller ID to transfer in these scenarios.
Warm/Consultative Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
Blind Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
- Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail
The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.
Desk phones: Any Poly, Avaya or Unify models.
RingCentral App: Version 21.4.30 or later
RingCentral Mobile App: Version 22.1.10 or later
RingCentral Phone App: Version…
-
12 votes
-
4 votes
-
15 votes
-
2 votes
-
23 votes
-
77 votes
-
11 votes
-
12 votes
-
26 votes
-
10 votes
-
14 votes
