Send SMS option in the active call dialpad
there should be a send sms option in active dialpad so that the operator can send sms to the customer while on call with them instead of copying the number and sending a new sms from text tab.
Use case: share quotes sms while on call with the customer so that they can take informed decision.
3
votes
Priyanka
shared this idea
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manager
commented
I would expect only a small population of your users which would not think this as a desirable feature