Settings and activity

14 results found

1. Conference Call: Drop/Remove individuals during call

   110 votes

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   10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   As the host, you can either end the conference call or leave the call while the other participants continue their conversation.

   
   

   Note

   This feature is controlled by your account admin. Reach out to your admin if you’d like to turn it on.

   
   

   Learn more here!

   An error occurred while saving the comment
   Priyanka commented  ·  Jul 11, 2024  ·  Edit…  ·  Delete…

   please share any update on the said feature implementation by Q2 2024.

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2. Ability to Schedule Text Messages

   256 votes

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   52 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Check out BeeTexting to learn how to schedule text messages today: https://www.ringcentral.com/apps/beetexting

   Priyanka supported this idea  ·  Jul 11, 2024

3. Send SMS option in the active call dialpad

   3 votes

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   1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Priyanka shared this idea  ·  May 10, 2024

4. Automated reports for RingSense managers

   38 votes

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   3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Planned  ·  Sushant Hiray responded

   Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

   Priyanka supported this idea  ·  May 10, 2024

5. Outbound Automatic Voicemail Drop

   273 votes

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   Future Consideration  ·  56 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Priyanka supported this idea  ·  May 10, 2024

6. Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...

   45 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Priyanka supported this idea  ·  May 10, 2024

7. have an sms preview for the rc app

   40 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Priyanka supported this idea  ·  Apr 25, 2024

8. Call monitoring group to Performance report

   7 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Priyanka supported this idea  ·  Apr 25, 2024

9. Audio Tone when a call disconnects

   87 votes

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   Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Priyanka commented  ·  Apr 25, 2024  ·  Edit…  ·  Delete…

   any updates from RC on this feature request? This is a useful suggestion and we are also looking for this feature.

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   Priyanka supported this idea  ·  Apr 25, 2024

10. Hang up one party on a three way call

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Priyanka supported this idea  ·  Apr 25, 2024

11. Adding Custom Notifications within RingSense

    21 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  Eugene responded

    Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

    Priyanka supported this idea  ·  Apr 24, 2024

12. Need option to schedule reports in Business Analytics with PDF

    78 votes

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    3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded
    Priyanka supported this idea  ·  Apr 22, 2024

13. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    682 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Priyanka supported this idea  ·  Apr 22, 2024

14. Ringsense-Zoho CRM Leads Module Integration

    2 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Priyanka shared this idea  ·  Apr 22, 2024