2954 results found
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Retrieving Files from a Free Account
Customer wants to retrieve all the data from Free Account including attachment files, photos and documents.
1 vote -
No access or no permission to login if they are outside the office network
Wanted to set up an option or permission that no one outside their office network or VPN that can login to the RingCentral desktop application. No one can use their home network if someone is using a home network or outside their office network.
It should only allow the users to login within their office network only.5 votes -
Allow to receive call and/or notification from multiple extensions without switching Ext on the App
To be able to stay logged in on my Ext but be able to answer calls and receive notifications from multiple extensions. The current design only allows to switch from one Ext to another but the other Ext. won't stay logged in. Notification will only show after switching Extensions
2 votes -
Show what was dialed from the Dial by Name Directory
Call logs or Reports that will show what was dialed from the Dial by Name Directory
2 votes -
calls restriction
Please create a settings where the admin can restrict the calls of the users to 10 or so. This is helpful if the users are on mobile license.
2 votes -
block spam and robo calls are disrupting our business
My users began getting flooded with spam and robo calls and voicemails starting the week we moved to RingCentral from our old ShoreTel system with AT&T as a carrier. It is so bad that it feels like someone sold our number to spammers. I'm not sure if AT&T was doing something different to screen these calls, but I hope RingCentral can take global actions to fix this. I contacted RingCentral's friendly Tech Support and while they empathized with my concern, the best available fixes were to block 800- and toll-free numbers, to block calls without a caller ID, and to…
4 votes -
Resending Voice mail to preferred email address
Resending Voice mail to preferred email address, feature where user will have option to redeem the voicemail messages transcription to their preferred email address
2 votes -
Secondary Fax Number to use ad Direct Number and Outbound Fax ID
The customer wanted to have her Secondary Fax number used as an Outbound Fax Caller ID with other extensions on the account and at the same time to keep it as a direct fax number dedicated under her extension to receive fax.
2 votes -
Disable/Enable Delete SMS Sended
Hello team,
Hey guys
Can you create an option that disables the deletion of text messages? This is very important to keep a record of all talk between agent and customer.
Thanks
2 votes -
Presence
The customer wants to share his desk phone for his user extension ( added as presence ) to make outgoing calls and change the login credentials at the same time.
1 vote -
Call Park | See the Actual Location (address)
Ability to see the Actual location or address of the caller not just the location number.
1 vote -
Option to change contact profile color
Ability to change the contact contact profile color that is randomly assigned by the system.
4 votes -
Call waiting for external number
customer want to get feature where they can cater multiple callers maximum of 10 for inbound and outbound on one transaction answering it to their external numbers from call queue.
2 votes -
Korean Phone Numbers
We recommend adding Korean phone numbers to RingCentral to help businesses connect more easily with customers, teams, and partners in South Korea. Having local Korean numbers available means companies can create a local presence, making it easier for people in South Korea to reach them without international dialing costs. This feature would make communication more convenient and accessible, supporting businesses that operate in or with South Korea to build better relationships and improve customer service.
2 votes -
Adding new contact then replacing existing contact without any duplicates
Our customer would like to import/add new contacts as a bulk, then the existing contact will remove totally without any duplicates
2 votes -
Option to modify / Correct AI Transcription.
"Transcriptions are mediocre, at best. Still have to type the call details out for a call because of the number of errors. Would be helpful to be able to correct the transcripts to help the AI "learn" or to enter non-standard or industry terms into a database for the software to choose from to help improve quality. "
3 votes -
When each CQ member's direct number is dialed, it should be able to forward the call to the same CQ.
We have 3 extensions for the Site Ext. 6000. Those 3 are a member of the CQ Ext. 6080. We wanted when each member's direct number is dialed, it should forward the calls to the same CQ Ext. 6080.
1 vote -
Allow Call queues, Shared Line Groups, Delegated Lines as extensions in HUD
Allow call queues, Shared Line Groups, Delegated Lines To be added to HUD. this would greatly benefit receptionists and admins in call handling
4 votes -
dial by name directory
Customer wants Dial-by-Name Directory added as option to select in "If no one answers" for a User Extension. For now, the options are, Send to Voicemail, Forward the Call and Play Announcement.
2 votes -
IVR key press
If Multi-level IVR is setup, it should disable call routing for the extension that has the same extension number as the IVR key press choices. Example, if 1 is pressed, the call should not route to other extensions that has 1 if customer pressed 1 twice.
5 votes
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