3576 results found
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Other Phone System Forwarding to RingCentral (UC) - Whisper Feature
The customer have a system that forwards the call to RingCentral (UC) that will have a whisper that the user will hear. Please have the UC account a feature that can accept calls with whisper.
3 votes -
Ability to modify the default inbound fax address from a phone number to a single, easy-to-verify address.
Currently, inbound faxes are directed to a phone number, which can be less straightforward to verify and manage. Client is concerned about phishing and bogus faxes containing potentially infected attachments. This issue has heightened the need for a more secure and easily verifiable fax address.
We would like to request a feature that allows us to use a simplified, easily recognizable address for inbound faxes. This could be in the form of an email address or a unique identifier that is simpler to verify compared to a phone number.
This change will enhance our ability to manage and verify inbound…
4 votes -
Answering calls via handset on polycom phones without pressing answer button
To have an option on Polycom phones to answer calls using the handset without pressing the answers key on the desk phone.
4 votes -
Ability to specify where Voicemails are left when VM is enabled in both Call Queue settings and MS Teams settings.
Ability to specify where Voicemails are left when VM is enabled in both Call Queue settings and MS Teams settings.
Use case:
-User has MS Teams enabled on their extension.
-User has Voicemail enabled in MS teams setting.
-User is a part of a Call Queue.
-Call Queue has setting if a voicemail is left, it will be left in the Call Queue extension and not in MS Teams.-Currently, when an inbound call queue call is not answered and goes to voicemail, the voicemail is being left on the MS Teams side and not the Call Queue extension.
Customer…
2 votes -
external shared contacts
Ability to include other information when adding external contacts.
1 vote -
Update list of UK counties
Update the counties list in the UK OR allow search by area code only so we don't have to hunt for a county that hasn't existed since the 1990s
Examples are Cleveland for Middlesborough numbers and there's no greater Manchester county still, there are other issues.
Quite often I know what area code I need, I don't really care what county its in and neither should you, this is a CLOUD telephony platform...
Also when the list of number is returned sort by number and instead of change set just have "next page" so we can get a range easier…
1 vote -
Send fax transmission result only to user who send fax using the company fax number
We would like to be able to see faxes for only faxes that are sent by the sender. For example, if shawna@thebradshawfirm.com sends a fax can ONLY shawna@thebradshawfirm get a receipt for the fax rather than EVERYBODY who is listed to be able to receive faxes getting them as well?
3 votes -
Direct number as Caller ID for extension Digital line
When the caller dialed the number for a specific department we want to show a different caller ID number not the dialed number of the department. The caller ID that we want to show is the direct number of a different department.
Company A number
Company B number
When company A number is dialed it must show the company B number as their caller ID.
3 votes -
Remove WebSite Chat on Admin portal
Hello, How do I turn off this chat or can you provide a URL I can go to that means I can get to the Admin panel without having to click the chat box out of the way.
3 votes -
Robocall Reporting
Ability to see how many suspected robocalls come in without disabling feature. A report specific for robocalls only.
5 votes -
Device Manual Provisioning Feature That Allows The "Username" Field To Be Used As The Extension Number
The customer has an emergency alert system that triggers using an extension, such as 5304, which activates the alert on device 8180. After transitioning from Mitel to RingCentral, the manual SIP provisioning information requires the "username" field to be entered into the 8180's extension field. The emergency alert system depends on this extension to trigger correctly. Currently, this setup is not functioning as needed because the "username" field from RingCentral's manual SIP settings is tied to the phone number, not the extension number. The customer requests a feature that allows the "username" field to be used as the extension number.
…
6 votes -
HUD in MS Teams as default landing page
If you set the HUD as the Primary or first tab within MS Teams, it doesn't keep the setting. Phone seems to always become the default. very frustrating.
1 vote -
Ability to reduce time for receiving calls
Ability to reduce time for receiving calls. It would be great if we do have option to reduce the wait time for incoming calls before the call gets routed to an extension
1 vote -
Option to Delete ALL Call Logs from the RC App
when the user clicked the Call logs > Edit > Clicked the box to "Select All" It will only select the logs that it is CURRENTLY on the screen and he has to scroll down to select more.
1 vote -
dial-pad tone
i want to remove the sound when I am dialing a number on my ringcentral application.
5 votes -
call recording announcement to play even before connecting the call to the dialed number
Call recording announcement to play even before connecting the call to the dialed number
6 votes -
Ability to set SMS on DND
I have business hours set on RC so that calls will go straight to VM after hours it would be great if there is a way to set DND for the SMS
2 votes -
Persist - Add support for SIP Trunking
As ISDN and analogue lines will be phased out by major EU carriers. We need to provide a different PSTN backup via the Persist Gateway for users. We would need the possibility to use a SIP Trunk instead. The SIP Trunk should offer straightforward IP connectivity and the option for a registration type of SIP Trunk.
5 votes -
Disable emergency response location banner update
Disable the emergency response location banner update and only advise once.
2 votes -
Request for Improved SMS Number Management
This request aims to enhance the management of SMS numbers to minimize issues with blocked messages. Users have reported difficulties when numbers are not registered with active campaigns, leading to service disruptions.
In this case, the number was used prior to being added to a campaign, resulting in a block. Although it functioned after being registered, it will remain blocked for at least 30 days due to prior usage.
We propose developing a system that automatically checks and registers numbers, along with providing notifications about their compliance status. This enhancement will help reduce disruptions and streamline the management of SMS…
2 votes
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