6031 results found
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See Pending Callers in Queue
Admin would like to provide the ability for members of a call queue to view pending calls to that queue. Users who are members of queues are unable to see calls pending in their queue while on a queue call.
15 votes -
Block SPAM Faxes using OCR and User defined Phrases
It would be great if RingCentral could perform an OCR on incoming faxes and check them against a list of phrases. If the Fax contains a user defined phrase just quietly move it to a spam folder and not notify anyone.Even better would be the capability to setup a list of named filters each with a list of phrases. For example, I would add a filter for 'Roofing' and it would include phrases: "Roofing", "Serving the Entire Tri-State Area", "To be removed from our distribution list"Matching of phrases should be selectable to be case-sensitive or not. If Filters are added,…
1 vote -
My Case Portal - Allow attachments at case opening and Add Functionality for Multiple Attachments - Maybe Add Drag & Drop Feature
1) Add Attachments when opening a case2) Add functionality to add more than one attachment at a time - would love to see a drag and drop3) Look into the defect errors where trying to open a case or attach large files gives us an error. If we are expected to provide logs and a lot of data, update the system to support what is being required. Right now we are emailing outside of the case because the portal cannot support all of the data we are being asked to dump in the case or attach. It is extremely time…
2 votes -
Sending a recorded message to a group of phone numbers
For instance a reminder voice message to a list of phone numbers.
4 votes -
Easily add Contact Center numbers and RingCentral IVR extensions to the company directory
We would like there to be an easy way to add numbers or extensions to the company directory so that our agents can easily search and call or transfer calls to the number/extension.
12 votes -
Give Customers the option to rate an audio call upon completion, with a poor call rating automatically creating a support ticket
A partner who is working with us on this opportunity indicated that a competitor offers this feature and stated that it would be beneficial if we did as well: A competitor offers end users a star rating for quality after calls and if they report a low 1-2 star rating the end user can check a box that automatically creates a ticket and the call quality issue is investigated. Is there any similar functionality offered by RingCentral that speaks to this kind of proactive automation of addressing voice quality issues?
1 vote -
Shared Phone Line For Chat Users
We have a retail store with a number of part time employees. It's imperitive to have them all on the shared chat feature (with their own names), but it's frustrating that they can't also make/receive calls from the main phone line for the store. To do so on the app, they would have to log out of their own user and log in to the generic retail store account in order to use our main phone line on their cell phone, which no one does as it's too many hoops to jump through. Instead we keep two "hard" phone sets…
1 vote -
Option to search forwarded calls
Admin should have the ability to search for forwarded calls under Performance Reports. The data should be exportable.
3 votes -
Option to add other status updates for agents
Currently agent statuses only vary from "Available, Do no disturb and Invisible". There should be an option for admins to add other status updates for agents to choose from such as "Meal, Meeting, Break, etc).
2 votes -
Headsets that Work with RingCentral App
My headset that works with my phone, doesn't work with the Ring Central App. This has cause me to miss calls. Could you please either allow any headset that can work with your phone to work with the app, or start adding a lot more headsets to the list of ones that will work? The list I have seen online is rather small.
2 votes -
Add time of day logic to RCO IVR menus, without the need for custom answering rules
Use case: The customer intends to use RingCentral Office IVR menus to handle the open, closed, and lunchtime hours for their 100 MoneyTree stores.Example:
from Midnight to 8:00 AM
Press 1 goes to Announcement only extension
Press 2 goes to Support Call Queuefrom 8:00 AM to Noon
Press 1 goes to Customer Service Call Queue
Press 2 goes to Support Call QueueFrom Noon to 1 PM
Press 1 Goes to Customer Service Call Queue
Press 2 goes to Announcement only extensionfrom 1:00 PM to 5:00 PM
Press 1 goes to Customer Service Call Queue
Press 2 goes…4 votes -
Add call in Queue feature
When our front desk staff are unavailable, out of the office or all on the phone, new calls are put in queue. A feature allowing us to see calls in queue would be helpful allowing us to put additional staff on phones if necessary. Otherwise we have no idea how many calls are in queue.
11 votes -
Ring Central Queue Manager
Would like to have a Read Only Option for all Features that the Queue Managers have.Giving them the capability to View but not make any changes.
2 votes -
Main Admin Dashboard should be able to see extensions that are in DND or forward mode
as the title says. admin should be able to easily see when an ext is in DND or forwarding mode from the Users page.
5 votes -
Provide visibility to customers into how many recorded calls they have in their account
For Customer that use RingCentral Call Recording, there is no visibility on how many recorded calls they have against their 100,000 recorded call limit.
The request is to provide something in Service Web that shows the Admin exactly how many recorded calls there are in the system at any point in time. This should also include added detail on where those recordings exist and the age.4 votes -
Disable DND sofkey on Polycom phones
Our MVP standard account doesn't give us the ability to disable the DND softkey on phones per user/phone. We are looking to upgrade our account (for a different reason), but do any of the plans give the ability to control access to the DND softkey via the admin web portal?
5 votes -
Text (side notes)
This allows the company staff to gather important information from each customer conversation and interaction. Using draft as a way to utilize this approach but risky as it could be accidentally sent to customer.
1 vote -
Improve reliability of changes made to IVR text-to-speech
We have experienced several instances where making changes to the text-to-speech content in our IVR menus does not actually apply. The changes are saved but they do not apply and we have to copy/paste the content back in a couple of times to finally get the change to commit.We do not raise support requests for this issue anymore because the engineers just tell us to stop using text-to-speech, but what they do not understand is that we a large customer, text-to-speech is the best option for us because we have over 400 IVR menus and using audio recordings and dealing…
3 votes -
Call Queue - Disable Email Notification when User is Added to a queue
Everytime a User is added to a Call Queue, they get an email about being added to that queue. This is really annoying to my users, as we're using API's to move users in and out of Queues all day.If there was a setting at the User level to prevent getting this notification, or better yet, at the queue level to prevent notifications that would be great.
17 votes -
Add a way to auto-download call/meeting recordings
I had a client that needed to keep many of their call recordings/video meeting recordings for training purposes and while downloading them by hand works they had mentioned that it would be way more of a streamlined process if there was an option to do that automatically much the same way we can do with some of the reports in the Analytics Portal.
4 votes
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