Option to add other status updates for agents
Currently agent statuses only vary from "Available, Do no disturb and Invisible". There should be an option for admins to add other status updates for agents to choose from such as "Meal, Meeting, Break, etc).
2
votes
Silma
shared this idea
-
Eddie
commented
The agent's status goes to invisible after 15 mins of no activity,
(even when logged into the RC App and ready to take calls)Instead of going to Invisible, it should go to a status like IDLE
and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this
This will give a clear picture of the agent status.