3585 results found
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RingCentral App Status
Additional status (Breaks/Lunch) on RC App
17 votes -
sending Bulk SMS request
request to send Bulk SMS more than 1000 messages at a time
3 votes -
Call Queue Wait Settings - wait time
several customers are asking to have a longer wait time on queues.
currently the max wait time that can be configured is 15 min, ideally having more options 20 , 30,45,60 min47 votes -
Click to call in Microsoft Edge
Click to call in Microsoft edge.
This can easily be done in Google chrome by the use of the Ring Central Google Chrome extension and the ring central desktop app.
At the moment this logic has yet to be applied to Microsoft edge. In edge they have the extension but it doesn’t allow you to access it after downloading the extension.
2 votes -
Option for Automatic Call Recording to Capture Hold Messages and Play Disclosures Anytime
Currently, Automatic Call Recording (ACR) does not capture audio that plays during hold time, such as wait messages or call disclosures.
We need the ability for ACR to record these hold messages—particularly when a disclosure message is played to inform callers that the call is being recorded. This ensures compliance and transparency when recordings are enabled.
Additionally, we would like to have the option to play the disclosure message anytime as needed, not just at the start of the call. This flexibility will help ensure the disclosure is heard at the most appropriate time while maintaining a smooth and compliant…
2 votes -
Shared Contact Addition
Implement a functionality that allows users to manually add contacts, which are then automatically synchronized and added to the contact lists of other designated users within the organization.
Benefits:
- Streamlined contact management across teams
- Reduced duplication of effort in maintaining contact lists
- Improved consistency of contact information
- Enhanced collaboration and communication efficiencyProposed Implementation:
- Add a "Shared Contact" option when creating new contacts
- Allow users to specify which groups or individuals should receive the shared contact
- Implement real-time synchronization of shared contacts across user accounts
- Provide options for editing and removing shared…9 votes -
Enable AI Receptionist to Transfer Calls to External Numbers
Currently, while the AI Receptionist can recognize and respond to voice prompts, it lacks the ability to transfer calls to external phone numbers, particularly those not included in the company directory. This limits its flexibility in practical scenarios.
Customers would like the ability to upload multiple external contacts in common formats (e.g., CSV file) and have the AI route or dial those numbers automatically when prompted by the caller.
4 votes -
Scan To Fax Feature
Scan To Fax Feature should open scanner interface like other app to allow users to change scan settings.
2 votes -
Adding/Removing People from Group Text Messages
Please add the ability to add or remove individual people on a group text once it has already been created without needing to make a new thread.
3 votes -
whisper that announces what number the customer dialled
a whisper that will announce what number the customer dialled since the incoming caller id display is very small and it is better if it is a whisper prompt not just a display on phone.
2 votes -
Device Orders should be searchable by extension/device.
Device Orders should be searchable by any field that connects them to the user/extension they were ordered for, or the device shipped.
Possiblities:
• Phone number
• Extension
• User name
• Device Serial Number
• Device model
• The site/address
• ’Attention to’ lineRight now, I have to know the date ordered & then manually check each order to find the one I need.
6 votes -
Disable RNA functionality
Can the RNA functionality be disabled to prevent the agent from becoming unavailable? Alternatively, can a timer be set to automatically switch the status back to available?
6 votes -
Monthly Automated Fax Logs Report
The Admin is requesting a feature that would allow admins to schedule monthly fax log reports for the previous month and have them automatically sent out. The requested functionality should include the ability to select specific users to be included in the report, rather than generating logs for all users. Additionally, the customer would like the option to filter these reports by Site or Department, which is not currently possible in the Admin Portal. At present, fax log reports must be pulled manually, and there is no way to automate or customize them at this level. Implementing this feature would…
3 votes -
Enable Custom Tab Assignment for Shared Directory Contacts in Contacts Section
When we upload the Shared directory of external contacts in the RingCentral Admin Portal by default, the contacts are showing on the Company tab of the RingCentral app.
Please implement a feature wherein we can select on which tab on the Contacts portion of the RC app that we can put the externally shared contacts2 votes -
Option to Clear Password History or Allow Previous Password Reuse
Currently, users are unable to reuse any of their last five passwords when changing their RingCentral credentials. While this is a helpful security feature, some users prefer to use a previous password for consistency and ease of recall. We suggest adding an option for admins to clear a user’s password history or allow password reuse after a certain period. This added flexibility can reduce support requests and improve the user experience without compromising overall security.
7 votes -
Display the Name or Label Associated with a Number During User Creation
Description of the Idea:
When assigning a phone number during user creation, RingCentral currently shows only the phone number itself, with no label or name indicating its current usage or purpose. This can lead to accidental assignment of numbers that are already in use for redirects, call queues, auto-receptionists, or external routing, potentially disrupting existing call flows.Problem Statement:
- Admins cannot easily distinguish between numbers that are reserved, actively used, or intended for specific services.
- As a result, it's possible to mistakenly assign a number used for redirection to a new user.
- This introduces unexpected behavior and…4 votes -
Enable Assignment of Site-Associated Numbers When Creating a User on That Site
Description of the Idea:
When creating a new user within a specific site, administrators should be able to assign a phone number associated with that site. Currently, only company-level (main account) numbers are available in the number selection list, even if the site has its own pool of numbers.Problem Statement:
- This behavior limits proper resource segregation by site.
- It results in manual workarounds (e.g., creating the user first, then reassigning the number manually later).
- It contradicts the site-based organizational model and reduces the benefits of multi-site configuration.
Suggested Improvement:
- When creating or assigning a user within a given site,…
4 votes -
Synchronize Queue Distribution Changes Across Custom Rules with callHandlingAction = AgentQueue
Description of the Idea:
When modifying a Call Queue’s distribution method (e.g., Round-Robin, Simultaneous, etc.), custom call handling rules that use callHandlingAction = AgentQueue are not updated accordingly. This leads to operational inconsistencies and requires manual updates to each rule individually, which is error-prone and time-consuming.Suggested Improvement:
Introduce automatic synchronization between a queue’s main distribution settings and all custom rules that use that queue via callHandlingAction = AgentQueue.This could be implemented in one of two ways:
- Add a new boolean attribute, e.g. syncqueuedistribution, in the PUT /business-hours-rule request. When true, all relevant rules will inherit the…
4 votes -
Assign a co-host before the meeting starts
Have an option to assign a co-host before the meeting starts, just in case the main host is unable to join the meeting.
2 votes -
Enhanced Security for Active Calls
Implement measures to prevent unauthorized parties from joining or eavesdropping on active calls, such as end-to-end encryption, secure call authentication, or real-time alerts for unusual activities.
2 votes
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