6040 results found
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Disable Users to change the login password
If admin wants to disable the user from changing the login password, there is no option provided to disable\block the user from changing the login password. It will good if that option will be provided. In our company admin will maintain all the passwords of the user and some users change the password by themself. Please consider this and make changes and give some option for the same.
5 votes -
Add support for virtual cards (*.vcf) files
Currently when sending of VCF file (Virtual Card) is attempted as RingCentral Message attachment, it doesnt gets displayed right at recepient's phone
5 votes -
Increasing Paging Only group to more than 25 devices
I have a client that needs to use this feature for tornado warnings, tornado drills, fire drills, mass alerts to the company. They have 75 devices on hand in various rooms throughout the facility and need to be able to page all of them to alert individuals in the building of an emergency.
94 votes -
Set Incoming Call Ring Duration for Phone Handset using a Template
In User Templates you can ONLY set the ring duration for incoming calls for the Desktop or Mobile App. You cannot set it for a physical phone handset.By default, when a phone is added to a user the incoming call ring duration is set to 4 rings / 20 seconds. This can only be changed on a user by user basis. It would be good to be able to change this settings using a template so you could apply it to multiple users at the same time.It is possible to change the incoming call duration for the Desktop or Mobile…
2 votes -
Sub Team or Team Channel
We would create a Team and then create a sub team or team channel. The team will always remain but the channel will come and go based on what projects we are working on. So when I go check on where we are on a particular topic, I don’t have to scroll down and search endless emails to see who did what last on that topic.
2 votes -
New Message Notification Color
Change the message notification to the same orange color as phone. The gray notification blends in and messages are missed at times.
6 votes -
personal contacts should be available for search in unified app (Dial Pad)
When our user use Unified app and click on the dial pad and search for personal contact (#name) it's not showing the right contact.for Example name of the personal contact is "12 Angeline"when you search it on the dial pad (unified app), it will not show the personal contact, only the company contact.This feature is available with RC phone app and it would be great if we can have this migrated to the new app.Work around that we are doing is to use search bar on the unified app but would be better if we can do it on the…
7 votes -
Mute other sounds when taking calls on RingCentral Desktop app
It seems you used to have this feature in the phone only app: https://support.ringcentral.com/article/RingCentral-Phone-Desktop-Reduce-Mute-Other-Sounds-Windows-During-Call.htmlThis needs to be added to the new 3 in 1 app as well. It's a pain to mute music or other sounds when a call comes in. Thanks.
32 votes -
volume change for individuals
Please let me adjust peoples nicknames also, I would love to be able to adjust specific peoples volume when in group call or video.
1 vote -
Notify when user is available
Being able to be notified when a user has become available if they are either currently in a call, in a meeting, or otherwise unavailable. Simple push notifications would be the only thing necessary.
9 votes -
Change the default soft keys on Polycom phone when provisioning the phone.
Current default soft keys at the bottom of the screen on VVX350 are new call, intercom, dnd, and page. Theses are useless for most users:New call: this button is asinine, there are already 4 ways to make a new call.1) pick up the phone and dial2) dial then pickup the phone3) press the one of the hands free button and dial4) dial then press one of the hands free buttonIntercom: i have never worked in an office where a general page went over the phone system to interrupt productivity, meetings, call with important clients. this feature is just rude to…
20 votes -
Tag for status change
Be able to right click on a user in contact list who is busy (red) to request to be notified when they go green (available)...tag for status change alerts
4 votes -
Option to enable email attachement of Received Fax and Voicemail for HIPAA Enabled Account
Customer would like to have a control to enable or disabling the attachement for email notification of received faxes and voicemail.RIght now if the account is enabled for HIPAA settingsThe AT&T Office@Hand HS also affects certain functionality within AT&T Office@Hand. The following features will be disabled once HS has been activated: message notification emails from Glip; SMS and MMS; attachment of voicemail, facsimile, content to message notification emails sent to you by AT&T Office@Hand.
3 votes -
Email notifications for received text messages only when text is unread after x minutes
I would like to receive email notifications for new text messages as is currently available. However, I do not want an email for each text message. There should be a setting to send email notifications for new text messages only if the message has not been read after x minutes.
2 votes -
Option to have Logs/Report about User's Log in
We'd like to know if we can add a feature wherein we can view a report of all users who are signed into the RingCentral mobile app or any platform that they are using.
2 votes -
Suspected robocall / scammer
Why does my phone ring when the system detects a suspected robocaller? Ring will not let the call go through but the phone still rings and is frustrating
2 votes -
Caller ID - Update All
I am the primary administrator for our company phone system that includes approximately 2,500 employees, each with a unique phone number.Managing Caller IDs is laborious because each employee has 9 or more values that have to be updated (Phone, RingOut from Web, RingMe, Call Flip, Fax Number, Mobile App, Additional Desktop App, Common Phone, and Alternate Call ID). I understand that different companies and types of companies have legitimate needs to have unique values for each type, BUT, it would be really nice if you could add some kind of "Update All" or "Apply to All" button that would push…
7 votes -
Add Copy button to pop out confirmation window hint pathways.
I'm going through setting up park locations and kept getting stuck at a location but the system did give me a path to follow but once i hit the box so i can go where it told me if not written down or screen shot there is no way of seeing the hint path or directions without reproducing it again which I can imagine if you don't do it the first time can be frustrating. So I wondered if all of the save hints are like that? Here is the screen shot I had to take . So what I…
1 vote -
Have Web portal and App display company name if no specific person is listed for contact
For the Web app/portal as well as the admin portal, If a specific persons information is not entered the contact will just display the phone number. Unlike how in the older RC phone app, where if the Company name is entered and no specific person, it will display the Company name. Not all contacts have a specific person attached since it is just a company wide contact. It is also helpful when looking at reports to see if it was a contact. Have not fully switched over to the new RC app because of broken things like this.
2 votes -
Option to Download Call Queue Setting
option to download Call Queue Setting
5 votes
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