3600 results found
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Accessing AI Transcripts for Queue Calls
Allow access/administrative rights to AI transcribed Queue calls via Service Web (Call Queue Management/admin portal)
3 votes -
Limited Extensions in Park Groups
Please give Limited Extensions the ability to pick up a call from a Park Location. Currently, Limited Extensions are not available to be added as a Member to a Park Group. It would be very helpful to have the ability to pick up a call from park on a common area phone during meetings or while in the break room. We have to page the user, have them call back and tell reception their location and then transfer to the call to that limited extension, instead of just having them pick up a parked call.
10 votes -
Toll Free Minutes Usage
From a business value perspective, we propose that calls routed to a RingCentral voicemail should not be subject to toll-free minute deductions. This adjustment would ensure that minutes are consumed only when a live connection is established with a user, thereby enhancing the overall value of the service.
2 votes -
Shared outbound texting from shared outbound sales lines
We purchased additional phone lines that serve as a bank of phone numbers used for outbound sales activities that are shared by our entire sales team. It would be nice if the sales team could also use these same numbers as outbound text messaging and any reply text from the outbound shared phone lines would deliver the texts messages to the group of sales people using the shared phone lines. Currently the shared lines are not able to be selected for out bound texting.
2 votes -
Disable extension from receiving internal calls from almost everyone
We have one department where employees shouldn't be receiving extension to extension calls direct from users, instead all calls should go to a call queue which rings the employee's phone. The only direct calls this department should receive are from other users within that department. So my request is that:
- There should be a way to block all incoming calls from an internal extension (unless they go through a call queue)
- There should be a white list where certain extensions are allowed to dial in
2 votes -
Download link for RingCentral Phone app EOL
Download link for RingCentral Phone app EOL
2 votes -
Display main number when transferring calls to internal extension
Display main number when transferring calls to internal extension
The receptionist is transferring calls internally to another extension. The receiving party should see the main number displayed, not the receptionist’s direct number
2 votes -
Include Auto-Answer in User Template
Need to apply immediate auto answer for about a hundred users and the only option is to set it up individually in the admin portal. Users can also change how long will auto-answer kick-in. It would be better if admin can override this by creating user template.
3 votes -
Closed captions in video attachments / video player
As someone who is hard of hearing, I need to be able to view closed captions when a video attachment is shared in a message.
3 votes -
usb-c adapter Jabra Link 390 compatibility issue
The control function of usb-c adapter Jabra Link 390 is not working w/ RingCentral app and MS teams.
7 votes -
Ability to use the number as the caller ID name for a direct number without changing the main number caller id name
For privacy purposes: We would like an ability to use the number as the caller ID name for a direct number without changing the main number caller id name
2 votes -
Zendesk forwarding to RC directory
We would like to have an option that sends callers to RC directory when we create an IVR with Zendesk. For example, create an IVR with Zendesk, add a key selection #3 from zendesk IVR and route it to an internal directory on the RC side.
2 votes -
Call queue user limit increase up to 70 or 100
Call queue user limit increase up to 70 or 100
We are needing to increase the amount of users that are able to be in our "overflow" call queue to 70. I believe it is currently set to 50. Can someone please help with this?
2 votes -
Update the CNAM data base for 3rd party Number
When calling a RingCentral number from a personal number, it's showing an incorrect caller ID. But When calling a other 3rd party number it shows the correct caller ID.
2 votes -
Auto-resend all failed SMS in the account
Option to automatically resend every failed text message in the account
1 vote -
Main Number as the texting ID for multiple users
for multiple extensions to use main number as their text id
14 votes -
Display Custom Customer Info on Yealink Phones
The customer would like to customize the caller ID display on Yealink desk phones for calls routed through a Call Queue. Specifically, when a customer dials the company hotline and the call is answered by a user in the queue, they want the phone display to show additional internal information associated with the customer’s extension or account.
Current Behavior:
Currently, the phone displays:The Call Queue number that was dialed (e.g., Hotline Number), and
The caller's phone number.
Requested Behavior:
Instead of displaying just the phone number in item #2, the customer would like to show custom text such as:…
3 votes -
Improvement Proposal: Easier Call Blocking by Geographic Regions & International Calls
Currently, the “block number” option on the service web portal requires manual input of area codes, which becomes very tedious when trying to block hundreds of area codes. It would be highly beneficial if the block feature included a checkbox list for all 50 states, allowing users to easily enable or disable calls from entire states with a single click.
Additionally, it would be helpful to have an expandable option for each state that displays checkboxes for individual counties within that state. This would allow more granular control to allow or block inbound calls at the county level. Such enhancements…
3 votes -
Put all Admin settings in Service Web, and not put some piecemeal in the RingCentral App
Some admin related settings are only in the RingCentral app (such as settings for Messages), and not in the admin web portal, aka Service Web.
This is poor accessibility and discoverability. Put all of these settings in the admin portal!
5 votes -
Ability to configure the IVR settings no action prompt
The ability to configure or change the no action prompt from three time to one time only. If the caller did not press any key presses option, the no action prompt will only play one time.
5 votes
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