2989 results found
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allow
allow the review of text to speech voice prompts, a feature to create text to speech voice prompts in the "Prompts Library" Instead of uploading.
1 vote -
Allow SMS Message Auto-Conversion to MMS or Multi-Segment Handling to Prevent Delivery Failures
Requesting a system enhancement that automatically converts long SMS messages (e.g., job listings with pay rates) into MMS format or optimally splits them across SMS segments, while removing/replacing special characters that trigger UCS-2 encoding. This would prevent message delivery errors caused by exceeding segment limits or unsupported characters, and ensure consistent delivery of structured text content like job postings.
1 vote -
Cross-Site User Assignment for Queue Managers and Co-Recipients
Feature Request: Cross-Site User Assignment for Queue Managers and Co-Recipients
We have a setup with multiple Sites and would like to request the ability for Managers with Full Access to assign users across different Sites.
Currently, a Manager with Full Access is unable to assign users from other Sites when managing Queues or Co-Recipients. When changes are made, the system does not allow saving the required users. Additionally, when assigning Co-Recipients, the selection is limited to users within a single Site, preventing us from choosing recipients from multiple Sites.
To work around this limitation, both the client and RingCentral Support…
1 vote -
Separate Call Recordings for Private Call Park
Current Behavior:
When using Private Call Park, the system only shows the recording of the parked portion of the call in the app. The recording of the initial call (when you first answered it) is not available.Requested Behavior:
We would like to have two separate call recordings when performing a Private Call Park, regardless of whether On-Demand Call Recording or Automatic Call Recording is enabled:Recording of the initial call when answered.
Recording of the call after it has been parked.
This enhancement would allow users to access the full call history for each interaction, even when using Private…
1 vote -
Ability to Use RingCentral APP Text Templates in RingCentral for Salesforce
We would like to request an enhancement to the RingCentral for Salesforce integration that allows users to access and utilize text templates created or available in the RingCentral app directly within RingCentral for Salesforce.
Business Need / Use Case:
Currently, agents and users who rely on RingCentral for Salesforce must manually type or copy/paste recurring text responses when sending SMS messages to customers. While text templates are available in the RingCentral app, these templates are not accessible within the RingCentral for Salesforce interface.This limitation impacts efficiency and consistency, particularly for sales and support teams that frequently use standardized messages…
1 vote -
Missed call notification from call queue directly to RC app
We would like a feature to set the missed call notification from call queue Upon checking the notification setting for missed call under call queue extension > voicemail notification our only option for the notification is by Email and SMS, it would be better if the notification can be set to go directly to the messages in the RC app as notification
2 votes -
Change the outbound hold music
When I make the outbound call, if I place the call on hold, there should be a setting on our end that the recipient should not hear any audio on their end.
1 vote -
ability to receive sent faxes email notification
able to receive email notification for all the faxes were sending for future reference.
1 vote -
option to disable the recording and screensharing button on the app
option to disable the recording and screensharing button on the app
1 vote -
Request to Route Dial-by-Name Directory Calls to User's Assigned Call Queue
The customer is requesting that the Dial-by-Name Directory be configured to forward calls—when a user’s name is selected—directly to the call queue that the user is a member of, instead of routing the call to the individual user.
1 vote -
We purposely don't include some users in the company directory, but certain users need to be able to see that information like HR
We have field associates that we want to hide their contact information from MOST associates so we don't include them in the company directory, but associates in our IT department, HR Department, and Executive level managers need to be able to use the directory to reach them and can't because you can't select whose has permissions to see them once they are included in the company directory. So, we don't get full use of RingCentral and have to give out user's cell phone numbers instead, not ideal.
1 vote -
Emergency Text
In the case of an emergency, set up an extension, even within the emergency section in EX that can be called quickly during an event i.e. gun fire, robbery, ******* that can be hot keyed on a desk phone and when called will send a text to certain mobile phones for the companies response team. This would be pivotal as email to text will no longer be an option in the near future and is what is used currently.
1 vote -
Fax Driver
The customer would like to have the ability to deploy the RingCentral Fax driver automatically and would like to deploy this administratively and not have to rely on their staff to install it on their end.
2 votes -
Receive fax from traditional fax machine without need to configure the fax machine settings
Customer unable to receive fax from any traditional fax machine from their customers. This is very inconvenient for their business and customer. Specially that he needs to receive faxes and most of his customer still using traditional fax machine.
2 votes -
Capability to check the IP address of the user who answered/made the phone call in the Analytics portal.
We need to have the option to check the IP address of the user who answered/made the phone call in the Analytics portal. The IP address could be from the RingCentral App or deskphone.
1 vote -
Free users limit with the app feature
Customer wants to remove the other feature that user's extension have in their app and would limit for message feature only.
1 vote -
Option to Disable or Defer RingCentral App Auto-Update Prompts
Currently, the RingCentral app automatically prompts users to download and install updates by delivering a new .exe or .apk file. This behavior can interrupt workflows, especially in managed IT environments or for users with limited install permissions.
We request an optional setting for end-users or IT admins to disable, defer, or schedule app updates, allowing more flexibility and minimizing disruptions during daily operations.
1 vote -
Feature Request : Oyster Terminal Machine Through ATA
Details : Currently the Oyster Terminal Machine only works through the analog system but would not activate through the ATA device if the machine has not VoIP or Paging Feature available for it to use
Current behavior : Unable to activate the Regular Oyster Terminal Machine through the ATA device
Brand : BT Business
1 vote -
Stop new users from registering accounts outside our system with their company emails
There has been a few instances where users have created their own account, and then when it hasn't worked come to me to set them up, and then I can't create them within the system because the email address is in use.
We would like to set something up so that emails in the @(company name).com domain can only be set up from inside our system or by the Super admin of the account.1 vote -
Disable the "Send to voicemail" option in the admin portal.
Disable the "Send to voicemail" option in the admin portal.
2 votes
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