3600 results found

1. Block incoming calls from U.S. phone numbers to Canada

   Block incoming calls from U.S. phone numbers to Canada

   Blocking by country code:\n- While RingCentral doesn’t currently offer a direct “block by country” feature, you can manually enter the international dialing code (e.g., +971 for UAE) as part of the area code filter.\n- For broader protection, blocking should be done at the System Admin or Super Admin level so it applies across your entire account—not just individual extensions.\n\n\nCould you please confirm how we can block incoming calls from U.S. phone numbers? Our operations are focused exclusively on the Canadian market, and currently, nearly30% of our inbound calls are spam originating from the U.S. We’re looking to reduce this volume and ensure our lines remain available for legitimate Canadian customers.\n\nThe incoming phone numbers vary constantly, making manual blocking ineffective. We’re looking for a more scalable solution to filter or block these calls efficiently."

   Block incoming calls from U.S. phone numbers to Canada

   Blocking by country code:\n- While RingCentral doesn’t currently offer a direct “block by country” feature, you can manually enter the international dialing code (e.g., +971 for UAE) as part of the area code filter.\n- For broader protection, blocking should be done at the System Admin or Super Admin level so it applies across your entire account—not just individual extensions.\n\n\nCould you please confirm how we can block incoming calls from U.S. phone numbers? Our operations are focused exclusively on the Canadian market, and currently, nearly30% of our inbound calls are spam originating… more

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2. RingCentral phone app for windows view

   I want to have the old RingCentral app view that only had a small rectangular window. since the new app is consuming a lot of space on my monitor

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3. ideas

   Proposal: Automated SMS/WhatsApp Follow-Up After Announcement

   Objective:
   Enhance customer experience and engagement by implementing an automated communication workflow.
   Request:
   Set up a system where, after a call reaches the announcement stage, the system automatically sends an SMS or WhatsApp message to the customer/caller. This message can include important details such as confirmation, next steps, or support links.

   Why This Matters:

   ✅ Improved Customer Experience – Customers receive instant updates without waiting for a callback.
   ✅ Reduced Missed Opportunities – Keeps the conversation alive even if the call doesn’t connect fully.
   ✅ Efficiency & Consistency – Automated messages ensure every caller gets the same clear information.
   ✅ Brand Professionalism – Demonstrates proactive communication and care for customer needs.

   Impact:

   Higher customer satisfaction scores due to timely communication.
   Better retention and renewal rates by reducing frustration from unanswered calls.
   Operational efficiency by minimizing manual follow-ups.

   Proposal: Automated SMS/WhatsApp Follow-Up After Announcement

   Objective:
   Enhance customer experience and engagement by implementing an automated communication workflow.
   Request:
   Set up a system where, after a call reaches the announcement stage, the system automatically sends an SMS or WhatsApp message to the customer/caller. This message can include important details such as confirmation, next steps, or support links.

   Why This Matters:

   ✅ Improved Customer Experience – Customers receive instant updates without waiting for a callback.
   ✅ Reduced Missed Opportunities – Keeps the conversation alive even if the call doesn’t connect fully.
   ✅ Efficiency & Consistency – Automated messages ensure every caller… more

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4. User-Initiated Do Not Originate (DNO) List Submission

   Current Functionality:
   RingCentral's platform does not currently provide a user-facing option to directly submit or request that a company's numbers be added to a "Do Not Originate" (DNO) list. This process is typically managed through external industry-level databases and regulatory bodies, often without a streamlined user interface within the communication platform itself.

   Requested Functionality:
   We request the implementation of a feature within the RingCentral Admin Portal that allows customers to easily submit their "inbound-only" numbers for inclusion on a reputable "Do Not Originate" (DNO) list. This would be a proactive measure to protect our customers' brand reputation and prevent their numbers from being used in illegal robocalls and scamming activities.

   Use Cases:
   1. Major Bank/Financial Institution: The bank's widely-publicized, inbound-only customer service numbers are frequently spoofed. By adding them to the DNO list, they can prevent fraudulent outbound calls from appearing to be from their number, reducing scam incidents and associated customer calls.
   2. E-commerce Company: The company's toll-free support number is being used in a widespread robocall campaign. The support team is overwhelmed with calls from confused and angry consumers. Submitting the number to the DNO list would block these fraudulent calls at the carrier level.
   3. Government Agency: A federal agency's main phone number, which is only used for inbound inquiries, is being spoofed to run a phishing scam. Adding the number to a DNO list would protect citizens from these scams.

   Priority: High - This feature addresses a critical and growing problem in the telecommunications industry and is a high-value offering for our enterprise customers.

   Impact: Improved customer satisfaction, enhanced brand reputation for our clients, and a stronger, more secure communication ecosystem.

   Current Functionality:
   RingCentral's platform does not currently provide a user-facing option to directly submit or request that a company's numbers be added to a "Do Not Originate" (DNO) list. This process is typically managed through external industry-level databases and regulatory bodies, often without a streamlined user interface within the communication platform itself.

   Requested Functionality:
   We request the implementation of a feature within the RingCentral Admin Portal that allows customers to easily submit their "inbound-only" numbers for inclusion on a reputable "Do Not Originate" (DNO) list. This would be a proactive measure to protect our customers' brand reputation and prevent their… more

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5. UK ERL Validation: Support Geocoordinates for Non-Postal Locations

   Problem: Current UK Emergency Response Location (ERL) validation strictly requires a "Premise" match in the Royal Mail database (via SmartyStreets). Valid physical locations that lack residential postal data (e.g., Maritime Lifeboat Stations, remote utility substations) are currently rejected, blocking safety compliance for enterprise customers.

   Use Case: RNLI (Royal National Lifeboat Institution) cannot register active Lifeboat Stations for 999 services because these facilities are not in the Royal Mail delivery database, despite having physical locations. (Reference Case: #29897714).

   Proposed Solution: Allow Latitude/Longitude coordinates to be accepted as valid ERL metadata when a standard postal address cannot be validated.

   Business Impact: Unblocks onboarding for customers with critical infrastructure in maritime, industrial, or rural zones where postal addresses are non-existent or low-precision.

   Problem: Current UK Emergency Response Location (ERL) validation strictly requires a "Premise" match in the Royal Mail database (via SmartyStreets). Valid physical locations that lack residential postal data (e.g., Maritime Lifeboat Stations, remote utility substations) are currently rejected, blocking safety compliance for enterprise customers.

   Use Case: RNLI (Royal National Lifeboat Institution) cannot register active Lifeboat Stations for 999 services because these facilities are not in the Royal Mail delivery database, despite having physical locations. (Reference Case: #29897714).

   Proposed Solution: Allow Latitude/Longitude coordinates to be accepted as valid ERL metadata when a standard postal address cannot be validated.

   Business Impact: Unblocks… more

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6. Endless Notifications

   My team uses direct messages regularly. As a fully remote team, it's a staple for our communication repertoire. Also, this idea probably sounds counterintuitive to the trend of reducing "noise", however, as an autistic person, I tend to get very focused, sometimes hyper-focused, on whatever I'm doing and entirely miss messages to me. This frustrates teammates as well as myself because as a fully remote team, it is expected that you respond to a direct message pretty quickly. RingCentral does not have any accessibility options to handle this, and the ones for Windows are insufficient. I know I could flash the entire screen for notifications, but that's just too jarring, especially when you have three large monitors in front of you. It would be nice if RingCentral could notify me of unread messages (preferably direct ones in my case) in any of the following ways:

   All these should be done with the following conditions:
   The behavior should continue until the app is opened and the conversation is selected long enough for it to no longer be bold and/or no longer have an unread message count badge. This should be configurable on a per-conversation basis because I'm sure other people out there have conversations that they never read. There should also be a default setting for new conversations. Maybe a "Use custom default custom settings", or a "Use standard RingCentral settings" for new conversations. Of course, all this should be suppressed during meetings.

   Subtle:
   1. Flash or do something visually attracting to the system tray icon. The red dot is insufficient.

   1. Flash the task bar icon (if present)

   Less Subtle:
   1. Configure the selected notification sound to repeat every few seconds under the same conditions as above

   1. Add a separate volume control to the message notifications so they can be louder than other stuff

   2. Add notification sounds that last longer than 1/4 of a second

   3. Flash the title bar of the window if it is open

   4. Add annoying notification sounds like a klaxon or something

   Obvious:
   1. If the window is open, flash the entire thing

   1. Display a pop-up notice in the center of the screen (any screen)

   These ideas may sound weird, because so much media talks about how to avoid being broken out of focus. In my experience, the frustration of being broken out of focus is far less than having to deal with 8 irritated team members all asking why you didn't respond to their messages.

   My team uses direct messages regularly. As a fully remote team, it's a staple for our communication repertoire. Also, this idea probably sounds counterintuitive to the trend of reducing "noise", however, as an autistic person, I tend to get very focused, sometimes hyper-focused, on whatever I'm doing and entirely miss messages to me. This frustrates teammates as well as myself because as a fully remote team, it is expected that you respond to a direct message pretty quickly. RingCentral does not have any accessibility options to handle this, and the ones for Windows are insufficient. I know I could flash… more

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7. Route to External Numbers when members are available, but no members answer or all members are busy or unavailable

   Allow for the option to "Route to External Numbers" when members are available, but no members answer or all members are busy or unavailable.

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8. Enable Tagging, Commenting, and Status Tracking for Faxes in Desktop App

   Our users require enhanced workflow management tools for processing faxes directly within the RingCentral Desktop Application.

   The core need is the ability to:

   Tag/Highlight Faxes: Apply custom tags (e.g., "Invoice," "Patient Intake," "Urgent HR") to instantly categorize the fax type.

   Leave Comments/Notes: Add internal, persistent notes to a specific fax (e.g., "Requires manager approval," "Follow-up needed by EOD," or specific processing instructions).

   Track Status: Implement a simple status indicator (e.g., "New," "In Progress," "Completed") to clearly define where a fax is in the processing pipeline.

   Why this is important:

   Faxes often require different processing steps, and without a way to add context or status, users must rely on external tracking or memory, which leads to errors and inefficiencies. This feature would:

   Improve Clarity: Instantly indicate the type and required processing for each fax.

   Enhance Workflow: Allow teams to efficiently manage and prioritize the queue of faxes.

   Increase Accountability: Make it clear which faxes have been processed and which are still pending.

   Implementing this functionality would turn the fax feature into a more robust and integrated task-management tool.

   Our users require enhanced workflow management tools for processing faxes directly within the RingCentral Desktop Application.

   The core need is the ability to:

   Tag/Highlight Faxes: Apply custom tags (e.g., "Invoice," "Patient Intake," "Urgent HR") to instantly categorize the fax type.

   Leave Comments/Notes: Add internal, persistent notes to a specific fax (e.g., "Requires manager approval," "Follow-up needed by EOD," or specific processing instructions).

   Track Status: Implement a simple status indicator (e.g., "New," "In Progress," "Completed") to clearly define where a fax is in the processing pipeline.

   Why this is important:

   Faxes often require different processing steps, and without a way to… more

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9. Ability to Delete Other Users SMS History

   Ability to delete text messages of other employees without logging into the employee's account.

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10. Click to dial

    The ability to automatically dial a number when cliked, Without having to press on the Phone Icon. This feature should be available for both Mobile and Desktop Application.

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11. Caller ID option for address

    Incoming calls will show caller ID name and the caller Address

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12. add paging device to HUD to have an online status

    Can we please have an option under HUD where when we add a user using a paging device under user extensions to show as online

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13. Ability to edit the font size for the Video Meeting transcript, and make the words more accurate.

    Please add an option to change the transcript’s font size so users can increase or decrease text for better readability and accessibility, and enhance the transcription engine to produce more accurate wording, reducing errors and improving clarity during meetings.

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14. Automatically stop recording voicemails or pause after 30 seconds of silence.

    I suggest improving the level of control on the call recording features, to be able to enable settings like automatically stop recording voicemails or pause after 30 seconds of silence, this will help to improve the call analysis and remove calls where there was no interaction.

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15. Remove desktop plugin requirement for embedded Teams app

    The requirement of a locally installed desktop plugin, or the full mobile app to leverage the Microsoft Teams inegration make what could be a very powerful option less practical. Having the ability to use the embedded Teams app free of any additional software would be an ideal experience! The desktop plugin requirement introduces application packaging and delivery requriements that are not necessary with the RC web app raising the question as to why they are required for the Teams integration.

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16. Voicemail Response Time Limit

    Have the ability to set length in minutes for voicemail responses. Our customer stated to used to have it for 3 minutes and automatically cuts, prompting to the caller limit is reached. This was working just fine for the customer however they are now receiving messages longer. They need to be able to set this back to 3 minutes or adjust to preference

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17. Auto add/delete Users in the Group message

    Ability to automatically add/delete the User to a group chat at the time their RC account is created or if deleted they would be removed

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18. show extension when transferred

    Ability to just show the extension of the user when transferring calls internally

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19. Include Synced Contacts (Microsoft, Google) and Company Directory as Personal Contacts for Screen Calls

    For the current settings for the screen callers, the dropdown for "Ask for a name when" has "Not in contact list", which only exempts the personal contact list. It would be helpful if the synced contacts from Microsoft/Google were also included in this, so they wouldn't have to announce each time they call in to RingCentral users. The same goes with internal users.

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20. TFN for International SMS

    Have the option to send international SMS using Toll-Free Numbers.

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