Our users require enhanced workflow management tools for processing faxes directly within the RingCentral Desktop Application.

The core need is the ability to:

Tag/Highlight Faxes: Apply custom tags (e.g., "Invoice," "Patient Intake," "Urgent HR") to instantly categorize the fax type.

Leave Comments/Notes: Add internal, persistent notes to a specific fax (e.g., "Requires manager approval," "Follow-up needed by EOD," or specific processing instructions).

Track Status: Implement a simple status indicator (e.g., "New," "In Progress," "Completed") to clearly define where a fax is in the processing pipeline.

Why this is important:

Faxes often require different processing steps, and without a way to add context or status, users must rely on external tracking or memory, which leads to errors and inefficiencies. This feature would:

Improve Clarity: Instantly indicate the type and required processing for each fax.

Enhance Workflow: Allow teams to efficiently manage and prioritize the queue of faxes.

Increase Accountability: Make it clear which faxes have been processed and which are still pending.

Implementing this functionality would turn the fax feature into a more robust and integrated task-management tool.