ideas
Proposal: Automated SMS/WhatsApp Follow-Up After Announcement
Objective:
Enhance customer experience and engagement by implementing an automated communication workflow.
Request:
Set up a system where, after a call reaches the announcement stage, the system automatically sends an SMS or WhatsApp message to the customer/caller. This message can include important details such as confirmation, next steps, or support links.
Why This Matters:
✅ Improved Customer Experience – Customers receive instant updates without waiting for a callback.
✅ Reduced Missed Opportunities – Keeps the conversation alive even if the call doesn’t connect fully.
✅ Efficiency & Consistency – Automated messages ensure every caller gets the same clear information.
✅ Brand Professionalism – Demonstrates proactive communication and care for customer needs.
Impact:
Higher customer satisfaction scores due to timely communication.
Better retention and renewal rates by reducing frustration from unanswered calls.
Operational efficiency by minimizing manual follow-ups.
Jhoba
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