3001 results found
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The customer wanted to remove restrictions and limitations of Park location extensions
The customer wanted to remove restrictions and limitations of Park location extensions.
They want to remove the following limitations of Park location extensions.
Create up to 100 Park location groups. Call Park isn’t supported for outbound calling to another extension in your system. Call Park is only supported for warm transfers on desk phones that support the Call Park softkey. You can park 50 calls simultaneously. The default timeout value for Call Park, Public Call Park, and Park Locations is five minutes. You can park a call to a Park Location Group’s extension, but not to a specific user extension.4 votes -
Users will remain visible in the RingCentral App until they are deleted from the Microsoft 365 Settings
The termed users in the MS 365 as 'Active users', but they marked these termed users as 'Do not show in GAL' and in the RC app, these users are still showing as company contacts; their request is to not show these users in RC app.
1 vote -
change personal meeting name to board/business meeting
change personal meeting name to board/business meeting because currently it shows as personal meeting on our RCV platform; it should be board meeting or business meeting and not PERSONAL.
2 votes -
RC App status
The SuperAdmin should be able to change the user's status to available on the RC App when they are on DND or Invisible status.
2 votes -
SMS convert to a txt or doc file
SMS convert to a txt or doc file
2 votes -
Call routing based on geo location
The ability to route calls to the most appropriate by State or territory.
3 votes -
I want to ensure that we have a backup of the chats. if a user have lost their chat history, it is very helpful to retrieve their chats.
Create an SMS backup. One user lost their chat. Having an option to back up all our chats would be a valuable feature.
1 vote -
I want to ensure that we have a backup of the chats. if an user lost their chat history, that is very helpful to retrieve those chats.
I want to ensure that we have a backup of the chats. Some of our users have lost their chat history, and it's impossible to retrieve those conversations. Having a chat backup option would be beneficial for users, allowing them to recover their data.
1 vote -
Automatic Blocking of Offensive Voicemail Callers
It should automatically block those callers who leave a voicemail and detect if there are offensive or derogatory words; in that case, it should block them automatically
1 vote -
Turn off call notes in mobile app
The option to turn off call notes email notification in the mobile app is not yet available.
1 vote -
Ai receptionist pronunciation
We have subscribed to the AI receptionist feature for our account, however the AI receptionist is having trouble on pronouncing my last name instead of "Kazor" it is pronouncing it as "Katchor" it would be better if there is way for us to correct this by just uploading a recording with the correct pronunciation and just upload it to the receptionist and just play that recording when transferring calls to my extension
1 vote -
presence templates
Customer would like a template option for phone presence to include the newly added feature to enable
Use Call availability to user Presence
and
Use Unified availability to set Presence
This was included in RC411 3595
https://support.ringcentral.com/article-v2/setting-up-offline-presence-in-the-ringcentral-app-and-admin-portal.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=admin_portal2 votes -
Extension
It would be helpful if the customer will have an option to update the User Extension number in bulk for existing users
2 votes -
Set a destination for numbers in inventory
Currently, if you have a phone number in "inventory" and it is called, the number rings as if it is disconnected.
Proposed feature: allow assigning a "default destination" for phone numbers that are in inventory. This will allow for numbers in inventory to be routed to the main IVR, for example.
2 votes -
Allow a key press or any Command for Direct Voicemail Routing of a user extension
Allow a key press or any Command for Direct Voicemail Routing of a user extension. For example, I want to leave a voicemail to a user extension by using command on dial pad without dialing the extension and waiting for the call to get connected or be answered.
3 votes -
Schedule Templates
Need to implement schedule templates that can be bulk applied to Call Queues (really anywhere that can use a schedule).
6 votes -
SMS Segment Count visible on the RingCentral App
SMS segment count, visible on the RingCentral app when sending SMS. It will help us determine how many segment count and how much are we paying for each text we send. Like the feature already available from the "High Volume SMS App for RingCentral".
3 votes -
Enable Analytics Filtering by Phone Number (Not Just by Queue)
The customer would like the ability to view and track call data at the individual number level, regardless of whether the number was purchased from RingCentral or ported in.
Currently, the analytics portal only provides visibility at the queue level, which combines data from multiple assigned numbers. This setup limits their ability to analyze performance for specific marketing campaigns tied to unique phone numbers.
1 vote -
Unassign User phones in Bulk
The option to unassign user phones in bulk in the admin portal and assign soft phones to the user extensions.
1 vote -
for Glip search - whenever i change the keyword i'm searching for, any filters disappear.
Allow me to change the keyword I'm searching for without re-inputting all the filters. Currently, when i change the keyword i'm searching for, I have to re-input all filters each time.
1 vote
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