3007 results found
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Displaying Caller ID Instead of Call Queue Name on Incoming Calls
The customer wants to remove the call queue name when a user is receiving a call. They would like to display the caller ID or the number of the person calling instead of the call queue name.
3 votes -
Save AI notes and transcript
A feature in which a user will have an option to save AI notes and transcripts to a different drive. For example save to PC and third party cloud storage
3 votes -
One click solution to text my current caller.
When using the RingCentral Windows App, I would like a one click solution to text my current caller. Currently I have to manually type in their number to text them.
4 votes -
How to program to automatically delete text messages that are over a certain age, i.e., 1 yearold, 2 years old, etc..
How to program to automatically delete text messages that are over a certain age, i.e., 1 year old, 2 years old, etc..
1 vote -
Remove “Synchronization Error” Message for No-Reply Emails
The system shows a “synchronization error” message for no-reply email addresses, but this does not cause any real issues. Removing or hiding this message would prevent confusion and help users avoid unnecessary concern.
1 vote -
AI - TRANSCRIPTION FOR VIETNAMESE
ADDITIONAL LANGUAGE FOR AI TO BE TRANSCRIBED (VIETNAMESE)
1 vote -
Missed call tracking
Missed call tracking so that multiple users do not end up calling the same person multiple times. Change the missed call over to returned call.
1 vote -
RingSense to display Ext only on outbound calls
Currently, RingSense displays outbound call information using a format that includes both the BTN and extension, such as:
5025769125|8535This format is confusing for the customer because the BTN (5025769125) is not meaningful or recognizable to their internal users. The inclusion of the BTN adds unnecessary complexity to reports, increases user confusion, and complicates call analysis.
Expected Behavior:
The customer would prefer the call display in RingSense to show only the extension (e.g., 8535) to better match their internal reference points and simplify reporting.Business Impact:
The current format negatively affects the customer’s ability to:Read and interpret call data…
1 vote -
Deskphone pairing with Cordless phone (e.g. Yealink W76P)
I want to have a feature where the Yealink W76P Cordless phone can also support Deskphone pairing feature we have .
1 vote -
Allow Outbound Capability for Philippine Numbers
We are requesting to enable outbound capabilities for Philippine numbers.
1 vote -
Call Recording Access for Queue Overflow Calls
When a queue call has gone to the overflow queue and was answered by a member of the overflow queue, the user has no access to the call recording.
It would be helpful to add an option to grant overflow member (who answered the call) access to the recording of overflow call.
4 votes -
Online Document Editing for Ring Central App
It would be very helpful if Ring Central offered online document editing, similar to Microsoft Teams. Currently, my team is able to share files within Ring Central but must download, change and re-upload. We can't work on documents simultaneously and see changes immediately. I've like to see online file sharing as an included Ring Central feature.
2 votes -
Reject incoming calls in the Queue and do not be routed to the next available member.
Reject incoming calls in the Queue and do not be routed to the next available member.
2 votes -
Emergency Response Location set for a user's deskphone to not sync with the ERL set for the user's RingCentral App
When a user changes the emergency response location set in the RingCentral App, it also changes the ERL set for the user's deskphone (in the service web), and vice versa.
The user's deskphone is permanently located at their office address. The app is used when working from home, and should have the home address.
It would be better if the deskphone's ERL does not change upon changing the ERL in the app so the user won't have to change it back everytime.
2 votes -
Bulk Update Username/password of desk phone
The customer needs the ability to change the Username/password in bulk for the desk phones
6 votes -
turn off the SMS reading pane
Customer wants to disable/deselect/turn off the reading pane/Text sms, just like when you go to the Unread messages. On the SMS box it should be showing like a blank page and it should still show the number of the sender of the SMS.
7 votes -
Add Yealink 70B to the list of Supported Phones
Add Yealink 70B to the list of Supported Phones under the BYOD option in the admin portal for assisted provisioning.
1 vote -
Setting a task, Writting a note, from a Voicemail or Fax
It would be nice if one was able to write a note on a voicemail/Fax. A way to let people in the organization know what has been done thus far with the information left.
At the same time it would be nice if you could set up a task/assign follow-up actions to a team member on a Voicemail or Fax. an action you take from the menu of options on the VM or Fax
I also think it would be nice if you could Archive... call logs with the notes attached/voicemails/and faxes once the follow up has been completed. Deleting…
1 vote -
Disable Ringing on Second Handset While First one is on Active Call
Scenario:
The customer has a Yealink W76P system with two handsets registered to the same extension (101). She wants to keep call waiting enabled, so she can receive another call while already on one. However, she does not want the second handset to ring when that second call comes in.Current behavior:
When the customer is on a call using Handset 1, and a second call comes in to extension 101:Handset 1 beeps (call waiting) – expected behavior
Handset 2 also rings – not desiredCustomer's request:
She would like the second handset to remain silent (i.e., not ring)…1 vote -
Ability to send and receive MMS for Canada customers
Ability to send and receive MMS for Canada customers
1 vote
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