3599 results found
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custom ringtone for mobile app
Ability to upload custom ringtone for mobile app
12 votes -
RC provide a basic policy to restrict Device registration to/from customers WAN IPs.
RC provide a basic policy to restrict Device registration to/from customers WAN IPs.
1 vote -
Scheduled time to auto-delete AI Transcripts
Add option and/or ability to set scheduled auto-delete of AI Transcripts/Notes
1 vote -
Automatically change of Status
We would like to implement, that the status change is automaticcaly, if a person is 5 Mins away from the software/PC.
For now the Status is linked with our desk phones, but they are always availible thorough network and power.
And we dont have the possibility to connect to TEAMS.Thank you!!!
1 vote -
DND Notification on Toolbar
It would be super helpful if the Ring Central HUD icon on our toolbar adapted to display the Do Not Disturb icon, in place of the notification bubble. Our office like us to use the DND feature anytime we are away from our desk and this would be a quick reminder to turn it off when we return.
1 vote -
Change Landing Page for Meetings
On occasion, when you click on the "Meetings" tab in the admin portal, the first thing it tries to load is the recorded meetings, even if you are not looking for that and sometimes the page takes forever to load then times out. That should be changed in the event you are trying to get to Rooms or changing a particular settings in meetings/webinars/etc..
1 vote -
Support for SMS Delivery to Satellite-Based Services
Currently, satellite-based services are unable to receive SMS messages sent from RingCentral. This limitation impacts users in remote areas who rely on satellite connectivity for communication. Enabling SMS delivery to satellite-based carriers would ensure message accessibility for these users, improving communication reliability in locations without traditional cellular coverage.
2 votes -
Enhancement Request for Call Forwarding Behavior with DND Status
Category:
Call Handling / Forwarding RulesDescription:
Requesting an enhancement to allow more flexible call forwarding behavior when one or more extensions in the forwarding list are set to Do Not Disturb (DND). Currently, if any of the extensions in the forwarding list are on DND, the call may be routed directly to voicemail, impacting the ability of other available users to receive the call.Proposed Feature:
Introduce an option or logic within call handling settings that allows the system to bypass extensions that are on DND and continue ringing the remaining available extensions, instead of routing the call directly…5 votes -
Feature in RingEX wherein fax settings or fax caller id can be updated in bulk for all users.
Feature in RingEX wherein fax settings or fax caller id can be updated in bulk for all users. Currently the template for user bulk changes in RingEX doesn't include this.
5 votes -
Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted
To have a report that shows the duration between when a customer leaves a voicemail and when they are subsequently contacted.
7 votes -
DSCP for RCV
The customer would like to get the QOS setting for DSCP marking from RCM to RCV.
1 vote -
Auto Sign-Out for Call Queue Agents After Hours
Currently, agents must manually toggle themselves on and off to accept calls from a queue. This manual process is prone to human error, as staff frequently forget to toggle off at the end of their shift.
When an agent forgets to toggle off and is then absent the next day (e.g., sick leave, vacation), the system continues to route live calls to their empty station. This creates a "phantom call" that rings without an answer until it times out and overflows.
Proposed Solution:
Introduce a new administrative setting within the Call Queue configuration that allows for an automated daily reset…1 vote -
Call Queue Management
We would like to have a detailed report on how long a member of the call queue group went online, when did they log off, how long were they logged off, when did they come back or how long did they stay online in the group.
1 vote -
Call Queue management
We would like to have a more detailed information of how long a member of a call queue stays active, when did they log off, when did they come back or how long they stayed out of active status.
1 vote -
Add column headers to the error columns of External Shared Contacts Directory Contacts Uploaded .csv files
As an admin trying to figure out why my upload is not working, I would appreciate having an indication that error messaging exists in Column L of the ExternalSharedDirectoryXX-XX-XXXXdraft.csv by way of a clearly named column header. If a clearly named column header is exceedingly challenging to implement, some language in the accompanying email (where subject line is re: External Shared Contacts Directory Contacts Uploaded Failure) would be more helpful than no indication at all. Attached here is a screenshot where a filter on the unnamed Column L makes the otherwise-invisible errors below the fold discoverable.
1 vote -
Option to remove profile picture on RingCentral Application
I would like to revert my RingCentral application profile photo back to displaying my initials. However, it appears there is no option to remove the current photo, aside from uploading a new one to replace it.
It would be helpful and more convenient if there were a direct “Remove” option for the profile picture.
2 votes -
Please add the ability to remove the DND feature on the desk phone.
Please add the ability to remove the DND feature on the desk phone.
2 votes -
Bypass Login Lockout Period
User was locked out for an hour due to multiple attempts. The super admin of the account should have the option to remove the lockout period after processing password reset.
2 votes -
call queues ability to forward to CX queue outside
Currently in EX call queues, for afterhours/overflow you can play an announcement, send to voicemail, forward to extension or forward to external number. would be nice to have an option to "Forward to CX Queue" with a list of available queues instead of having to choose 'Forward to External number" look up the queue number and enter it.
1 vote -
Remove role limitation if only selected extension(s) is having an issue
Ability to perform troubleshooting with a live agent without super admin's access as long as the user/caller can authenticate their own extension.
1 vote
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