3599 results found
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Call Extension
I want to stop giving direct customer numbers to my technicians.
I want to have one main business phone number.
I want to generate a unique extension for each customer.
I want my techs to always call the same number using the customer’s extension.
I want all calls to be recorded.
I want to keep customer numbers private and protected.
I want to easily manage 70–80 calls per day in one system.1 vote -
Request to allow address information in the Name field during Personal contact import.
The current system rejects this format, for which is an issue for customers who use addresses as contact names.
1 vote -
Change the name for the numbers in the RC app when choosing the outbound caller ID
We are using the RC app for some time now, every time we try to call outbound and choose what caller ID to use it only shows the number as Direct number, primary number, we would like to be able to set a name for the number so we can easily remember which location the number is assigned to.
1 vote -
Call Log Report for External Numbers (forward calls)
Generate an accurate call logs that includes results for call forwaded to an external number
1 vote -
External Shared Directory Contact Name Section on Call Log
To make use of the uploaded External Shared Directory, please add a column on the call log that shows the name of the contact saved on external shared directory.
2 votes -
Option to remove all call queue managers without having to recreate the call queue
Option to remove all call queue managers without having to recreate the call queue
2 votes -
Call Recording Prompt setup
Customer would like a setup that allows them to turn the call recording notification prompt on or off when a call is transferred to another forwarding number.
5 votes -
Ability to toggle off the email notification received by the main super admin for account changes
Ability to toggle off the email notification received by the main super admin for account changes
1 vote -
While updating the TCR Campaign, user's should still be able to use the sms since originally the campaign is already approved we just need t
While updating the TCR Campaign, user's should still be able to use the sms since originally the campaign is already approved we just need to edit some information.
1 vote -
select multiple messages
mplement the ability for users to select and forward multiple messages simultaneously within the corporate messenger. This will significantly improve user experience and productivity, especially when sharing context or important information from a chat.
Current Problem:
Currently, users can only forward messages individually. This process is time-consuming and cumbersome, particularly when needing to forward a series of related messages to another user or group. This leads to frustration and decreased efficiency.
Proposed Solution:
Introduce a multi-select functionality that allows users to select multiple messages within a chat and then forward them as a single unit to another chat or contact.
2 votes -
Create a rule to only accept company contacts
To have the ability to create a custom rule that only accepts listed company contacts (landline and mobile numbers)
2 votes -
TCR Application requirements update for outgoing SMS (Non-Marketing Businesses)
Update the TCR application for existing RingCentral customers (or all) to enable opt out of marketing (consenting to not selling to customers for each number on account) if we don't directly engage customers (e.g. deliver technology support services). This is common and usual practice for U.S. federal subcontractors whom provide support services and knowledge capital services to the larger established defense companies (e.g. Prime Contractors are required to have a website to win any government contracts, but not subcontractors pending nature of work). In short, the U.S. Federal Gov't actually prohibits via legislation for fair practices to enforce strict procurement…
5 votes -
disable notifications when logged out on the mobile app
disable notifications when logged out on the mobile app on IOS.
3 votes -
Disable "Connecting" Message for Internal Calls
Current Functionality:
When an employee places a call, RingCentral plays a pre-recorded message, "Please wait while I connect your call," to the caller. This message is played for both external and internal calls.Requested Functionality:
Implement a feature that allows administrators to disable the "Please wait while I connect your call" message exclusively for internal calls between users on the same RingCentral account. The message would continue to play for all inbounds calls from external numbers.Use Cases:
1. Quick Team Calls: A manager needs to quickly call a team member to ask a question. The "connecting" message adds an…1 vote -
IVR Multi digit
The customer is requesting to have multi-digit keypress options configured for their RingCentral IVR.
1 vote -
Audit Trail should show RingCentral App login of users
Audit Trail should show RingCentral App login of users. This is powerful for us to see if our agents are logging in.
2 votes -
Add schedules to IVR menus
Pretty self explanatory. Add schedule functionality to IVR menus.
7 votes -
add minimum of 3 number of callers allowed in queue
add minimum of 3 number of callers allowed in queue, as requested by Josh for Calm Consultants
24 votes -
Internal vs External Calls AI Notes
More customisation on when AI Notes are turned on automatically (i.e Internal calls are automatically recorded with no announcement, Internal calls don't send a summary but external calls do, etc.)
2 votes -
Automate and Link videos in the help section of the RC App in the correct language according to user's language settings
Automate and Link videos in the help section of the RC App in the correct language according to user's language settings
1 vote
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