3596 results found
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size
We need more size capacity for texting, RC is very limited on picture and attachment size.
1 vote -
Automatically assign numbers based on user roles, locations, or availability from a designated number pool.
Currently, we’re manually assigning numbers to users during provisioning, and we’re hoping to streamline this process to improve efficiency and reduce potential errors. Ideally, we’d like to automatically assign numbers based on user roles, locations, or availability from a designated number pool.
Could you advise whether there are built-in tools, templates, or API-based workflows that can support this type of automation? If possible, we’d also appreciate guidance on best practices for implementing this in our current setup.
3 votes -
Need a way to automatically suffix out messages with "STOP to quit"
Looking for a way to automatically suffix our SMS messages "Stop to Quit".
3 votes -
Add Team messaging to Apps & Resouces - Archiver
I would like to add team messaging to the Archiver feature in the admin console under Apps & Resources.
2 votes -
Presence sync with Microsoft teams sign in multiple tenants
The ability to Sign in presence sync with Multiple Tenants. Only one can sign into one Microsoft tenant at for presence sync.
2 votes -
Get the outdated versions of TLS disabled
TLS Being Flagged on Vulnerability Scan/ A vulnerability scan flagged our physical phones stating outdated TLS versions 1 and 1.1 are on the phones. Below is the message. Could you please assist with this?
TLSv1 is enabled and the server supports at least one cipher.TLS 1.2 is working and the default. However, TLS 1.0 and 1.1 are still enabled on the handsets flagging it with a vulnerability. We were trying to get the outdated versions of TLS disabled.
6 votes -
Persist - Add support for Germany
Public instutions most often demand additional survivability - on top of already existing redundancy options. They most often run critical infrastructures in order to still serve citizens especially in natural catastrophes and escalations to keep life and security operatiing.
Currently Germany is not supported by Persist but it should like currently France or Netherland. Please add this country extension.
17 votes -
RC Android app audio ALWAYS goes to my smartwatch first
RingCentral (RC) Android app call audio ALWAYS goes to my smartwatch first. I have a Google Pixel 6 Pro and Pixel 7 Pro. Fully patched phones and apps up-to-date.
I have the RC app on both phones.
Audio for ALL calls to and from my RC Android app automatically switch to my Bluetooth watch (Galaxy Watch 4). The watch does not have its own cellular service.
I need to enter the app and tap the Audio icon to select Speaker or Phone, in order to get the audio off the watch.
On my phones, I can make calls on the…
2 votes -
Cisco 8851 - Transfer
The customer mentioned that when they were previously using Cisco (non-multiplatform firmware) with the same phone model (Cisco 8851), they were able to transfer calls without a white screen appearing. They could simply select the contact name they wanted to transfer the call to. However, now that they’re using the same phone model with RingCentral, they experience a white screen during the transfer process, which makes it more difficult to select a contact easily.
Based on the documentation from Cisco, this appears to be the expected behavior for the multiplatform firmware version of the Cisco 8851, which differs from the…
2 votes -
MULTIPLE USERS ACCESS TO COMPANY TEXT MESSAGES
MULTIPLE USERS TO HAVE ACCESS TO COMPANIES TEXT MESSAGE
6 votes -
Custom Hold Music on users end
There should be the ability to place custom hold music/recording for individual user extensions just like there is for a group call under call queue
4 votes -
The customer wanted to remove restrictions and limitations of Park location extensions
The customer wanted to remove restrictions and limitations of Park location extensions.
They want to remove the following limitations of Park location extensions.
Create up to 100 Park location groups. Call Park isn’t supported for outbound calling to another extension in your system. Call Park is only supported for warm transfers on desk phones that support the Call Park softkey. You can park 50 calls simultaneously. The default timeout value for Call Park, Public Call Park, and Park Locations is five minutes. You can park a call to a Park Location Group’s extension, but not to a specific user extension.4 votes -
Allow portal access to change configuration file
I would like the ability to change the device level configuration file instead of having to open a ticket every time I need to apply a custom configuration file for Phones.
15 votes -
change personal meeting name to board/business meeting
change personal meeting name to board/business meeting because currently it shows as personal meeting on our RCV platform; it should be board meeting or business meeting and not PERSONAL.
2 votes -
RC App status
The SuperAdmin should be able to change the user's status to available on the RC App when they are on DND or Invisible status.
2 votes -
SMS convert to a txt or doc file
SMS convert to a txt or doc file
2 votes -
Call routing based on geo location
The ability to route calls to the most appropriate by State or territory.
3 votes -
Edit Share Contacts
Customer currently do not have a way to be able to edit shared external contacts.
Current method to edit via csv file and re-upload the template is such a hassle and inconvenient for user adding or editing shared external contacts,Customers would like to have a feature where
1.) Shared External Contacts can be edit using Ringcentral App or SW
2.) Upload Shared External contacts without using .csv File
3.If 2 is not possible at least add shared external contacts without downloading the whole data of the template.11 votes -
I want to ensure that we have a backup of the chats. if a user have lost their chat history, it is very helpful to retrieve their chats.
Create an SMS backup. One user lost their chat. Having an option to back up all our chats would be a valuable feature.
1 vote -
I want to ensure that we have a backup of the chats. if an user lost their chat history, that is very helpful to retrieve those chats.
I want to ensure that we have a backup of the chats. Some of our users have lost their chat history, and it's impossible to retrieve those conversations. Having a chat backup option would be beneficial for users, allowing them to recover their data.
1 vote
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