6040 results found
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process payments
It would be awesome to process payment on a call. Once the client calls he can be transferred to a secure line where he will be asked to introduce the card information, once the payment is processed, the client can be rejoin the call with the agent.I'm currently using CardConnect, and Stripe is another good option to integrate with.Authorize.net should be considered as well.
2 votes -
Ability to re-assign local numbers to another extension in bulk
as per the customer, they have a mass amount of number (1200+) that I would like to move to a different extension. Is there a way to do this in RingCentral? Possible to use a csv?
1 vote -
I would like to extend the record of fax that has been sent for more than 30 days for Standard and Fax only plan.
I am looking for an Driver/vehicle examination report from Ohio state highway patrol motor carrier enforcement. Fax should be sent out on 02/08/2023 or few days later. I am trying to get the copy of this document as a proof that is signed by myself to avoid penalty charges of up to 10 000$. Thank you
3 votes -
Schedule changes to Call Queue membership
When a member of a call queue is scheduled to be unavailable to answer calls within the queue, I would like to schedule the changes ahead of time to remove that person and add other members to fill in for that queue (to cover for the unavailable person). Then set a schedule to switch it back when that person returns. The way it is now, even when I know ahead of time that these changes need to be made, I have to wait until the right time to make those changes otherwise it would be all wrong.if I tried to…
5 votes -
Customer asked information if they can have an option to use the RingCentral application to sent email to the cu...
...stomer externally. Customers will have the option to send email message and not use the email address on the account by using the RingCentral application to send multiple emails
2 votes -
Multiple extension to be selected on the Voicemail
Multiple extension to be selected on the Voicemail
2 votes -
Automated text status and the ability to book meetings through text options
if there was an option to set a text status for clients who are texting. As well as using AI to identify keywords. Like if a customer texted “schedule a call”, they could choose a time for reps to call them back. Or it would be added to the reps calendar. Hopefully this makes sense
1 vote -
Devices with expansion modules can't be members of a shared line group
Currently, you can't change the expansion module of a phone for a user who is part of a shared line.Error Message Devices with expansion modules can't be members of a shared line group.
- Remove the device from all shared line groups to proceed.Hoping to change the expansion module - even if a user is part of a shared line group1 vote -
Feature to see the changes done on RC app
Admin like to see logs on admin porta on the changes the users toggled on RC app
1 vote -
RingCentral external messaging to AT&T Office@Hand
It is extremely useful to have this feature allowed as some companies uses both the RingCentral and AT&T Office@Hand app platforms to collaborate within the same organization. In this case, the RingCentral User is unable to send a message to an AT&T Office@Hand User due to a policy that restricts them to do so.
1 vote -
Call Centre - Live Data
IS there not an app this is similar to the HUD function of CloudWork. Where you can have a larger graphic of either call queues (who is in the queue, how many, how long they have been there) Total calls answered . average pickup time etc.And also ability to add individual extensions so you can see in larger graphics, who is on the phone, who they are talking too and how long they have ben talking for etc.We really need this to manage our call centre. Im surprised we dont aloready have this
1 vote -
Call recording not showing in simple view
Cx wants to be able view all the recordings under simple viewwithout the need to click the detailed view to see the recording for the calls that went through the call queue
1 vote -
Limit user access in analytics
A feature for limiting a non call group manager to view other user extensions in the analytics portal
1 vote -
Capability to remove all of the messaging threads of a disabled user from appearing on the recipients end.
Capability to remove all of the messaging threads of a disabled user from appearing on the recipients end.
1 vote -
Routing missed calls in Queues, and custom rules
As a technician, I CONSTANTLY run into the complaint from customers that you cannot route missed calls to an IVR in a Call Queue. For example; a customer wants their 7 phones to ring, IF no one picks up, instead of going to voicemail, they want to route that missed call to an IVR. Creating a rule only allows you to call forward immediate. So it would be nice to be able to route MISSED CALLS in a call queue to an external transfer or internal transfer (IVR or user).It would also be nice, to have a custom rule that…
8 votes -
Save/Backup & Restore IVR Settings
To be able to save/backup a current IVR settings before making changes and to be able to restore it when needed through IVR Editor.
4 votes -
prompts library available anywhere as an upload
Need to make prompts library of recordings available anywhere a recording is needed. It is currently not available to change greeting on queues or other voicemails, it currently only works for IVR menu
4 votes -
Ability to restrict On-Demand call recording in MVP
Hello,The On-Demand call recording is a great capability however it lacks the ability to restrict access to who has it. In it's current state it's an 'all' or 'noone' method. Having the ability to give this to call users would limit risk to companies on who they allow to record calls.
4 votes -
To include Jabra Speak410 for recommended headset
To include Jabra Speak410 for the recommended headset.
1 vote -
add COMET to app gallery
it would allow synergy with ringcentral and the COMET CRM
1 vote
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