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304 results found

  1. Call ID That is attached to the initial conversation should also be visible on the ring sense.

    Call ID: The ID attached to the initial conversation should also be visible in the ring sense.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  2. RingSense: Payment/Plan Option to extend 1yr Call Retention

    The suggestion is to be able to have a payment option for customers to be able to retain the calls in RingSense for a longer period of time. Many customers need this for compliance purposes. A related request would be to be able to extend the retention based on factors like call duration, call queue and extension.

    32 votes
    Under Review  ·  2 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. Separate Reports For Each ScoreCard Questions

    we would like to have a separate dashboard for each user on RingSense, and the dashboard content must include the overall rating for each question on the scorecard to identify recurring opportunities for the agents.

    For example, one of the questions is, "Did the agent offer a discount?"
    This question will have a dedicated average score so that they can track whether the agent is improving over time, and the same will apply to other questions.

    Even if we extract the call data from RingSense, it only provides scores. It doesn’t give us the actual ratings for each question on…

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  4. train on names

    We have 2 users with the same first name. The ai receptionist gets lost when trying to decipher between the two. Please make a way to train the ai on specific names

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  5. Having the capability to add AI chatbox to our website if we have AI receptionist

    Having the capability to add AI chatbox to our website if we have AI receptionist since we already put in our FAQs and would like it to be the same sound/face of who they talk to on the phone when they call us

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  6. RingSense QM Report - Interaction Arrival AI Analytics

    Provide QM Reporting on RS4RCX that provides details of incoming Interactions, compiled with API Data from RingCX on Abandoned Calls and marry the abandoned with Sentiment and the number of available agents in the timeline.

    Useful information to have in the report based on Hourly (with a date/range selected), daily, weekly and monthly. 
    The number of interactions could show peaks and valleys, when abandoned interactions occurred, what the average sentiment was of the handled interactions at the time, average wait time, average handle time, number of agents logged in, number of agents available, number of agents busy and number of…

    16 votes
    Needs More Information  ·  5 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  7. Option to permanently remove access for RingSense on the RC App

    An option to remove the icon from the RingCentral App that routes to RingSense. This works for companies that are using a specific extension to log in multiple members of the organization using the same credentials for the app. Access directly to RingSense may cause security issues if the members logging in are not supposed to be able to access RingSense.

    2 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  8. Organize AI Receptionist FAQs by Categories or Topics

    The ability to categorize or organize AI Receptionist’s frequently asked questions (FAQs) into topics would make it easier for users to manage responses and improve the overall usability of the feature.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  9. Imprint date, time, and duration in AI Notes.

    For those of us who bill clients for telephone conversations, imprinting date, time, and duration information would eliminate the need to sort through a log of calls to pinpoint the billable one(s).

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  10. Deley option in releasing comments

    Customer wants a feature where they could delay the release of comments in "Call details" of a call log, as they would prefer for the caller being monitored to not be able to read the Manager's comment immediately.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  11. Allow AIR to be an option for an incoming call queue group.

    Allow AIR to be an option for an incoming call queue group. When an incoming call sequeces past live operators, AIR will answer.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  12. Integration with Brivity CRM

    Can you please setup an integration with Brivity CRM? It would make our use of RingSense dramatically more efficient.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  13. Turn off call recording disclaimer for specific users

    The ability to turn off the call recording disclaimer for specific numbers while still recording all calls. This would be for departments like a telemarketing department which might get hung up on if they hear an automatic disclaimer versus a human saying "Hi this is Jane on a recorded line." But would still keep the automatic disclaimer for other customer-facing departments like Finance who don't get many calls and might forget to say "Hi this is Jane on a recorded line."

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  14. brivity

    Can we please have and integration for "Brivity" our real estate CRM? Brivity.com

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  15. Would like to be able to listen to AI calls.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  16. Free call transcription for more than 30 minutes.

    A request to have more time for free transcription for recorded calls. At the moment, it has 30 minutes limitation, and another subscription is needed to get more time for the call transcription.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. turn on ringsense ai

    Enable Ringsense AI - enable captioning and or live transcriptions for phone calls

    4 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  18. RingSense agent performance report

    have an agent performance report in portal where you can view per agent to see who is performing well ex. which agent has the most number of 9s or 8s scores

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  19. Ability to turn off the summarize unread messages across the entire organization

    We would like to turn off the "summarize unread messages" option across our entire company.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  20. Reduce Call drop Rate

    Reduce the dropped call rate by the AI receptionist.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?
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