431 results found
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Feed the AI with our polocies and procedures
Teaching Ringsense our policies and procedures for better scoring
2 votes -
add credit card from another country
selecting Estonia as country
The customer has faced an issue with our Billing portal. He has an Estonian Citizenship and he needs to pay by an Estonian Credit Card. However, the billing portal has a limited list of available countries.
1 vote -
To have the ability or option to transcribe an existing call Recording
We would like to have the ability to transcribe an existing recording. In case the notes or transcript were turned off during a live call, we can still have the option to transcribe a recording.
8 votes -
Please add an ability to edit the scorecard by moving questions up are down by priority once the card has been created.
Please add an ability to edit the scorecard by moving questions up or down by priority once the card has been created. If I have questions 1 through 5 and would like to edit the card by moving 3 to the number 1 spot, it seems I have to delete them and add them back.
1 vote -
Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong
Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong
5 votes -
AI Receptionist Transfer by Context
Ability to transfer by context. There should be an option to transfer incoming calls to a message-only extension that automatically plays either the default or custom voicemail greeting. This ensures the caller is informed that they’ve reached a voicemail line and are invited to leave a message.
1 vote -
Calls processed in RingSense should display the Contact Name.
When integrated with Salesforce, calls processed in Ringsense should display the Contact Name rather than the Account Name in the Title.
11 votes -
RingCentral - Granular AI Assistance
Currently, RingCentral's AI assistance features, like call summaries and sentiment analysis, are applied broadly without much customization. This feature request suggests enabling more granular control, allowing businesses to manage these features by specific user roles or individual extensions. It also includes the ability to disable AI assistance for all users and selectively re-enable it as needed. This would enhance flexibility and make the AI features more valuable for businesses of all sizes.
5 votes -
AI Notes for Multiple Picked Up Calls, Parked Calls, and Conference Calls
Significance: To be able to notate calls on AI for these features:
- Multiple picked-up calls in one instance. (First call when second call is picked up should still be included in the AI Notes)
- Calls placed on park and picked right back up should still be included in AI Notes.
- Conference calls or calls with multiple parties should also be picked up by AI Notes.2 votes -
1 vote
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key press
Customer prefers to have a key press feature like the IVR
1 vote -
Automatic call notes-make avaiable in the google chrome extension
The automatic call notes are great, but unfortunately it does not work when the call is handled in the google chrome extension, even when a user had the option to automatically transcribe all calls and generate notes turned on. Many of our staff like the simplicity of the extension and we want them to be able to utilize the notes feature as well.
https://chromewebstore.google.com/detail/ringcentral-for-google/fddhonoimfhgiopglkiokmofecgdiedb
1 vote -
Notify caller when an extension is busy
When being transferred to an extension the current system just cycles back to a generic question of "how can I help you" if the transfer extension does not pick up. this makes it look like the AI did not understand or respond to the instructions and it frustrates the **** out of the caller. We have had multiple callers just hang up, which we determined both by calling them back and by reading the transcripts. Please give the system the ability to determine if an extension is busy and the ability to convey that information to the caller. This really…
1 vote -
RingSense ScoreCard Template
We would like to request the addition of a feature that allows users to upload a template for RingSense Scorecard questionnaires.
Currently, each time we need to create a new set of scorecard questions, we have to input them manually one by one. This process is not only time-consuming but also inefficient, especially when dealing with larger or multiple sets of questionnaires.
Having the ability to upload a pre-formatted template—such as a CSV or Excel file—would significantly streamline the process, reduce manual entry errors, and improve overall user experience.
We hope you will consider adding this functionality as part of…
1 vote -
Ability to see if the users are utilizing the AI Call Notes feature
Ability to see if the users are utilizing the AI Call Notes feature
I know I can see who has the toggle on but I do not know if I can see if they are actually utilizing the feature or not.
2 votes -
AI notes recovery
Need to have an option to recover recently deleted AI notes
4 votes -
Google Calendar Appointment booking
Please support Google Calendar for appointment booking.
People call in AI Receptionist and they can book an appointment based on schedule availability.4 votes -
Automatic sharing of AI Notes to Another User
Current Functionality:
The RingCentral AI Assistant currently allows users to manually share AI-generated notes from calls and meetings via:
1. Email (Outlook and Gmail integration)
2. Direct Message within the RingCentral AppRequested Functionality:
Implement an option to automatically share AI Assistant notes with another specified user within the same RingCentral account. This automatic sharing should offer the following delivery methods:
1. Registered Email Address: Send the AI notes directly to the designated user's email address associated with their RingCentral account.
2. RingCentral App Direct Message: Send the AI notes as a direct message to the designated user within the…2 votes -
AI keyword script recognition
i would like the ability to be able to upload scripts/key words that the ai would "listen" for and then supply in the notes that it takes during the call. for instance an outline of perhaps 10 items and like a checklist the ai will recognize what they did and did not comply with re asking the various 10 items and the outcomes of those responses.
2 votes -
Can we add more options to the disposition of the call?
We need options for call completed, prescription sent, message sent,
1 vote
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