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304 results found

  1. Make it possible so that searching for call recordings in RingSense can be done by using UII

    Make it possible so that searching for call recordings in RingSense can be done by using UII

    2 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  2. Google Calendar Appointment booking

    Please support Google Calendar for appointment booking.
    People call in AI Receptionist and they can book an appointment based on schedule availability.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  3. It would be nice if we could have contact information actually show up in Ring Sense and phone logs instead of just phone numbers.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  4. Live call listening

    Should have a live call listening to shadow.

    4 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  5. Ability to send email notifications

    Ability to send email notifications. If they logout in RingCentral App for mobile or desktop and admin portal

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Disable Ring Central Virtual Assistant (powered by Ring Cx) Chat Pop-up Window

    The ability to stop the Ring Central Virtual Assistant (powered by Ring Cx) chat pop-up window in the lower right corner to open automatically each time we log in to listen to phone messages on the Firefox web browser, or every time we refresh the page to load new messages

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  7. Automatically delete the same faxes previously marked as spam

    I'm getting the same spam solicitation faxes over and over, sometimes from telephone numbers that I can thereafter block (although they just use different numbers in the future), but often anonymously so all I can do is delete them. I would love an AI image recognition feature that activates when I designate a fax as spam, so that every time I receive the same one, even if anonymously, it will automatically delete it. The system usually recognizes them as likely robocalls, so you are partly there.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Make notes feature multi-lingual

    Add AI ability to transcribe notes for calls made in other languages, specifically, Spanish. Please!

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  9. Ability to Delete Calls for Privacy Concerns

    There are instances when a call may have been recorded that shouldn't have or an internal calls gets processed because a user called from an external number, etc. Admins need to be able to delete these calls to ensure privacy is maintained in the platform.

    5 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  10. Translate other languages into English in the transcripts

    AI to translate more languages into English not just Spanish and French. There is a higher need for Portuguese, Mandarin, Cantonese, Arabic and Hindi

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  11. download live transcription on mobile app

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. translator

    Integrate AI into live phone calls. Create the ability for an employee to speak in English, and have the AI translator say it in Spanish for the client. Vice versa- If a client speaks Spanish the AI translator would say it to me in English. We would benefit from this not just for Spanish-English but for other languages as well.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  13. Netsuite Integration

    This is for a 50 User Opp Champro Sports for their Field Sales and Marketing Team. They are planning a move to Oracle in early 2025 and they loved the RS4S Demo yesterday.

    3 votes
    New  ·  2 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  14. Report Summary could have sentences with links to full messages for possibility to read details.

    Report Summary could have sentences with links to full messages for possibility to read details.
    Problem: I see summary but how can I read details? How to find right message or place in chat history ?

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  15. RingSense Trackers and Tags being customized per department/team or user.

    Need the ability to have different trackers per user/teams. As the customer service team does not care about the same trackers as the sales team.

    3 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  16. Ring Sense Customer Scorecard

    Make it so Ring Sense will allow for custom scorecards to be added. Your current scorecard doesn't consider any of the regulatory compliance our firm needs in consideration for collections on behalf of original credit card issuers from the big banks.

    4 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  17. Show all Scorecards in RingSense calls regardless of call category

    Currently, the system is designed to display scorecards based on the call category.
    It would help if the system has the ability or option to show all scorecards for every call, regardless of the call category.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  18. Multiple Language support for AI Live Transcription (Portuguese)

    Customer wants the AI Live Transcription to have Portuguese support. Currently, Live Transcription can only transcribe English.

    1 vote
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
    How important is this to you?

  19. ring ex verbal prompt or whisper - option to turn off

    Ability to have the option to remove the verbal prompt or whisper when it records and transcribes the phone calls. In New York, the law does not require that both people on the call have to be aware that it is being recorded. I don't want them to hear the whisper as it might make them feel uncomfortable.

    I would also like the option to use this function on my physical desk phone, if possible.

    9 votes
    0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  20. integrate ringsense to lawmatics

    Requesting to be able to integrate lawmatics crm to ringsense

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
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