501 results found
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ability to delete interactions in bulk
It would be more convenient for the customer if they would have an option to delete the interaction in bulk if in case they wanted to delete more than 1 interaction
1 vote -
2 votes
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Ability to Retrieve Missing or Deleted Call Transcripts
Ability to Retrieve Missing or Deleted Call Transcripts whether from user's end or support's end as seems it's not possible at the moment.
4 votes -
Enhanced AI Receptionist Customization and FAQ Compliance
Currently, the AI Receptionist uses an FAQ to provide responses, but not all answers set in the FAQ are followed by the AI Receptionist. The responses sometimes differ, and there is no option to update or modify the verbiage (wording) used by the AI.
Feature Request:
Ensure FAQ Compliance – Provide an option to make the AI Receptionist follow the exact answers set in the FAQ, ensuring consistency between the FAQ and the AI's responses.
Verbiage Customization – Allow users to update the verbiage or exact phrasing that the AI Receptionist provides in its responses. This would allow businesses to…3 votes -
Notifications for Specific trackers
There needs to be a notification option for when a specific tracker is triggered in a call. This would allow us to use our customized trackers and catch potentially missed sales opportunities by creating the ability to immediately follow up.
6 votes -
Ability to remove/delete implicit teams within RIngSense
Customers would like the ability to remove an implicit team if that manager role no longer applies to that user. Right now, you can remove all the team members from that manager's team, but the team remains with one member ... which is that manager. The only workaround is to unassign that user's license in the admin portal. The team (along with the user) in RingSense will then be removed. You can then reassign the user and pick a role for them in RingSense.
10 votes -
AI notes recovery
Need to have an option to recover recently deleted AI notes
5 votes -
Can AI greeting be customized and On Demand when notes are started
Can AI greeting be customized and On Demand for AI notes? We do not prefer to have the greeting right away before clients agree that we can take notes. We would like it to be similar to how you can do * 9 when you want to start and stop On Demand call recording.
1 vote -
Google Calendar Appointment booking
Please support Google Calendar for appointment booking.
People call in AI Receptionist and they can book an appointment based on schedule availability.5 votes -
RingSense to Microsoft Dynamicxs 365 - Task to be and open task instead o automatically completed
Once RingSense processes everything in the background, the information appears in Dynamics as a task within the contact record. While the task can be viewed, it is not editable.
The customer would like to change the "Regarding" field of these tasks—linking them to an opportunity, Help Exchange, or other entities instead of defaulting to the contact. However, when the task appears in Dynamics, it is already marked as Completed, which prevents any modifications.
2 votes -
Embed Call Detail Information into Notes
I hope I'm posting in the correct area. Your "Call Notes" are a godsend. It is an amazing tool and has already reduce my work load.
I would propose that you embed the Call Detail in the notes at the top. For example:
Contact Name / Number of the Call (From or To)
Date of the Call (Not Yesterday but the date) / Time / Length of Call
Outgoing/Incoming CallThen the actual notes.
Currently, I have to copy/paste the top of the call notes into the Notes. You may ask why? Many times, I will Copy/Paste the call notes…
1 vote -
automatically email recordings & transcripts
automatically email recordings & transcripts
19 votes -
ai receptionist
RE: AI receptionist and incoming caller ID for transferred calls
I would like the extension being called to display either the actual phone number being called or the name of the AI receptionist being called, which is the user's extension on the app.
Case #: 28752073
1 vote -
Knowledge Hub AI Receptionist - Website
To allow users who make periodic updates on the website to either sync changes automatically or update the saved items. At present, the only option in Knowledge Hub AI Receptionist is to delete the existing version and upload a new one
1 vote -
Retroactive Tracker Reporting
The ability for businesses to analyze past insights is crucial for understanding the full scope of an issue. While implementing a tracker moving forward provides valuable data, it doesn't address the need to retroactively identify keywords or concepts.
Businesses often need to size how long a problem has been occurring to truly understand its impact. Capturing these historical data points would be a significant value proposition for Ringsense and RingCentral, allowing customers to uncover potential past issues and gain a more complete picture of their operational health. This capability would not only enhance the product's value but also provide a…
1 vote -
Show in coming phone number
Display incoming phone number
3 votes -
Grouping Trackers
Grouping of trackers would be great for testing and organization. Once you get into the 25 or more it tends to be congestive.
2 votes -
Call type filter in tracker in RingSense
Customer wants to have an Call type option when creating a Tracker in RingSense. The Customer wants to produce an Tracker that would include the call type.
3 votes -
RingSense Interactions Tab
RingSense does not have the ability to view the interactions for a single user. It would be helpful to include the internal calls to the ALL interactions tab instead of the My Interactions Tab only.
3 votes -
Please include Mexico for free the same as Canada
For United States callers, Mexico is additional charge. Please include Mexico as a free call, same as Canada.
1 vote
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