431 results found
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Scorecard Additional Option
When using a scorecard with "YES" or "NO" answer options, have an N/A option or a way to unclick what AI selected.
8 votesThanks again for the suggestion! I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use.
You can now select N/A as an option for any scorecard response. Please find the screenshot for additional details.
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Translate other languages into English in the transcripts
AI to translate more languages into English not just Spanish and French. There is a higher need for Portuguese, Mandarin, Cantonese, Arabic and Hindi
3 votes -
Assigning tracker index number
Pre-assignment of the trackers Index number instead of dragging would save time and help with immediate organization of the trackers.
1 vote -
Make a few edits to the recap and tasks in AI
I love the recap and the task list. AI must get better at deciphering/translating some of the terms used in the conversation. However, I'm still very impressed and can just make a few edits to the recap and tasks. This certainly beats trying to manually take notes during a conversation!
1 vote -
translator
Integrate AI into live phone calls. Create the ability for an employee to speak in English, and have the AI translator say it in Spanish for the client. Vice versa- If a client speaks Spanish the AI translator would say it to me in English. We would benefit from this not just for Spanish-English but for other languages as well.
4 votes -
HighLevel integration with RingSense
I would like the CRM GoHighLevel to be compatible with RingSense.
2 votes -
AI note taking after a recorded phone call
When you get done with a phone call that is being recorded, I would like AI to transcript that phone call to AI notes automatically.
1 vote -
ai taking notes after call recording
When you get done with a phone call that is being recorded, I would like AI to transcript that phone call recording to AI notes automatically.
2 votes -
AI Assistance Notes Archive Feature
Description:
Provides administrators with the ability to archive AI-generated notes, ensuring they are preserved and not permanently lost due to retention policies or manual deletion.Purpose:
To safeguard important AI notes by moving them to a secure archive, allowing for future reference or compliance needs, even after they've been removed from the active environment.1 vote -
Configurable Data Retention Period for AI Notes
Description:
Allow administrators to set and manage the data retention period specifically for AI-generated notes.Use Case:
Organizations may have different compliance or data governance policies. The ability to configure how long AI notes are retained helps meet internal data lifecycle requirements or external regulatory obligations.Requested Functionality:
Set custom retention period (e.g., 30/60/90 days or custom date).
Option to delete notes manually or automate deletion based on the set period.
Visibility or logs showing retention status.
1 vote -
change profile photo
just to have the option to change the profile photo would be good
1 vote -
utilization reports
Have the ability on the utilization report to see how many calls are accessed even if they are not listened to in full. also if you could see when they logged in and out not just the last time.
3 votes -
Turn off in-call notification
The ability to turn off the in-call notification that alerts that all calls are being transcribed. Call recordings are enough.
22 votes -
RingSense - Need new Industry (ISP)
Can you create a new industry for ISP. I can assist with providing call type and custom vocabulary
3 votes -
Ads and feature notification should be opt-in only
Ads and feature notification should be opt-in only. So that the cx will have an option if they want to stop that add or continue to show up. One of the example is the banner about AI assistance
0 votes -
RingSense: Pull in/Filter Calls based on Duration
Suggestion is to customize the duration of the calls that get pulled into RingSense.
Ex: Pulling in calls of only 5 min or more. Alternatively, to be able to specify what calls get graded based on the duration of the call. This will help remove small/diluted calls not needing to be graded.57 votesThanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.
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RingSense to SalesForce Activity Data
We would like to request that RingSense AI-generated summaries be reflected in Salesforce as Activity Data rather than just as Logs.
Currently, the RingSense AI summaries are only visible in the log section, which limits their accessibility and usability for our team. Having these summaries appear under each user's Activity Data would provide greater visibility, enhance productivity tracking, and support more effective follow-ups within our process.
Implementing this change would be highly beneficial for our workflow.
1 vote -
Customize the AI receptionist skills canned prompts that precede messages to customers
The wording and prompts aren't always appropriate that precede the message for links or prompts on replies
1 vote -
RingSense Dashboard based landing page to drive adoption and insight
It is imperative to give a better landing page with a Dashboard when we open RingSense (for Sales) with the most relevant information to give guidance to the end userA Dashboard for Coaching will allow the manager know progress on his/her coaching, alerts he/she needs to pay attention It is imperative to give a better landing page with a Dashboard when we open RingSense (for Sales) with the most relevant information to give guidance to the end userA Dashboard for Coaching will allow the manager know progress on his/her coaching, alerts he/she needs to pay attention
60 votes -
Agents need to see coaching in real time
Agent needs to see coaching in real time. Meaning if a agent needs to upsell a client the agent needs the feedback while in the call. Right now all I see is that the feedback is given after the call is over which is not good enough
3 votes
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