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308 results found

  1. Manually upload calls

    Add calls manually to allow to create a best practice libary

    5 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  2. Credit card & PPI info

    Currently credit card information given is scrubbed from a transcript, but not from the call itself. I was instructed that the person being recorded can stop their recording and restart at the time credit card or PPI is given verbally. This really should be the responsibility of RingSense to scrub it from calls and not the agent being recorded.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. RingSense AI Availability for RingEX Users

    New customers would like to use the RingSense AI as offered to them when signing up.
    Upon checking with the RS engineering team we are advices that:

    • Early Access program, please note that their early access period will be ending in October. Please make sure customers are aware that their free beta access to these features (SmartNotes, AI Writer, and AI Summaries) will be removed in October. Updates will be provided soon

    *As a result, please also note that September 1st is the final day that you will be able to sign up any new customers for this RingSense AI…

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  4. Ai transcription and call summary in French

    From the app, it would be nice to choose the Ai transcription and call summary language or set it to the default app language.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  5. Ingest more recordings (internal meeting and previously recorded meetings)

    With RingSense for Sales, there are use cases where we need to include in the deal review (Deal Intelligence) what has been said during internal meetings to get a full spectrum of the status of the deal (presales and post-sales).
    Also, existing customer might want to process their existing recording (prior to subscribe to RingSense for Sales.

    3 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  6. Reports

    I would like to have a report where you can see the evaluation of the scorecard per week per user, that would improve my huddles with the Consultants

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  7. A better E-mail notification system when a new feature is added on the System.

    The Customer raised a concern that they weren't notified properly in regards to the AI assistant implementation.
    There were no warnings that the AI feature will be applied to their phone system. This has affected their HIPAA compliance.
    Now, The Customer wants to have an automated notification that a feature has been added on their account, preferably via E-mail.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  8. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    RingSense for Sales can be used to show to new employees what could be a great example to follow or showing what not to do. It would be beneficial to anonymize the interaction shared with the entire teams (when stored in the library folder).
    At least scrapping the employee names (optional) (ideally cover their videos too). Please consider to disable it through API.

    10 votes
    1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  9. Add support for RCV into RingSense AI Assistant

    Currently, in order to get next steps and Q&A from RCV, you need to have RingSense for Sales. Customers are asking for this to be part of the RingSense EX as they don't want all the extra features from RingSense for Sales.

    4 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  10. Create deals without having a CRM connected

    Allow admins/managers to create custom deals when there is no CRM
    Integrations connected.

    2 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  11. Chinese Language Support

    Support for Chinese via transcription and translation in RingSense.

    3 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  12. call park recording

    Customer would like to have call recording option for call parking

    10 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  13. Adding Custom Notifications within RingSense

    To increase user adoption, RingSense (for Sales) should alert the Manager when there is relevant information. For example:
    - if a manager leaves a coaching comment, a notification gets sent
    - a weekly summary to show week over week progress for the AE and his/her manager.
    - an email to remind that the manager has not reviewed any recordings for a specific period of time (for his/her team or for a specific individual).

    20 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  14. Customization of CRM Advanced Call Logging in RingSense for Sales

    Add the ability to customize mapping of advanced call logging to allow for clients to chose where in the CRM they want RS4S data to be logged. As an example, Zoho advanced call logging defaults to the "Task Body" and not "notes" where customers may want to have this data instead of the task body, This will increase the usability of RingSense and CRM integrations.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  15. Ability to support multiple instances of a CRM/CRMs for one customer

    Many organizations have multiple separated instances of CRMs. Currently, RingSense is not able to support this. With the ability to support multiple, the deals, coaching and trackers would only allow managers to see the data relevant to their team and CRM instance.

    14 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
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  16. RingSense Auto & Manual Redaction

    In Conjunction with the Auto Redaction, Offer a new Role/Permission for Manual Redaction allowing an authorized user to redact via audio timeline and or the transcript that places the traditional marker line over the audio/text section. When redacted all corresponding data will be updated with the marker hiding the text/audio.

    Playback will keep the original timeline and simply play dead air over the redacted portions. Transcribed/text data will be redacted in the traditional "Classified" style,

    Download of audio or transcript retains redactions.

    Redactions can be removed by a user with a proper Role/Permissions to "Remove Redactions". There should be an…

    9 votes
    1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  17. export

    Ability to export reports such as trackers, and scorecard data into csv files.

    This can be used to measure improvement over time for specific teams or individuals, correlate data with external measures, and provide better reporting insights that can impact revenue using the tool.

    7 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  18. Ability to copy and paste custom rules for Holiday Exceptions

    Our hospitals all have different hours of operations so we cannot make one holiday schedule for all hospitals. We need to ability to be able to copy and paste "Custom Rules" at the site level under auto reception so that we can apply the custom rule exception for all hospitals with the same hours. We are currently manually auditing every site every single holiday in order to make sure that the sites are on the right hours for the holiday. This is very time consuming. It would be ideal to have a copy button or apply button. See screenshots.

    Possibly…

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Ability to associate trackers to teams

    Our company has multiple departments, all with different roles. We need the ability to associate specific trackers to these teams. Our Admissions team takes a different type of call than our technical support team.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  20. Call filtering base on completed/not completed scorecard

    Ability to filter calls based on the completion status of scorecards.

    6 votes
    1 comment  ·  RingSense  ·  Admin →
    How important is this to you?
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