502 results found
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Call type filter in tracker in RingSense
Customer wants to have an Call type option when creating a Tracker in RingSense. The Customer wants to produce an Tracker that would include the call type.
3 votes -
physical phone ai
Phone calls answered using a physical phone should be recorded by AI notes. Please give us the option to make this happen.
3 votes -
RingSense Interactions Tab
RingSense does not have the ability to view the interactions for a single user. It would be helpful to include the internal calls to the ALL interactions tab instead of the My Interactions Tab only.
3 votes -
Separate Reports For Each ScoreCard Questions
we would like to have a separate dashboard for each user on RingSense, and the dashboard content must include the overall rating for each question on the scorecard to identify recurring opportunities for the agents.
For example, one of the questions is, "Did the agent offer a discount?"
This question will have a dedicated average score so that they can track whether the agent is improving over time, and the same will apply to other questions.Even if we extract the call data from RingSense, it only provides scores. It doesn’t give us the actual ratings for each question on…
3 votesI'm pleased to announce that we've released 2 major features:
- Scorecard report - A new report in RingSense reports catalogue which gives you scorecard question level raw data. Along with this, you can also schedule reports
- Scorecard Intelligence - We've introduced a new tab inside Coaching module called scorecards, it gives you intelligence on scorecards at a question level. Here are the key benefits:
- Actionable visibility: Unlock insights into scorecard performance and agent outcomes
- Smarter analysis: Correlate agent scoring patterns (pass vs. fail)
- Business impact: Exportable reports enable trend analysis and informed decisions
You can find additional details in the attached screenshots
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Enhanced AI Receptionist Customization and FAQ Compliance
Currently, the AI Receptionist uses an FAQ to provide responses, but not all answers set in the FAQ are followed by the AI Receptionist. The responses sometimes differ, and there is no option to update or modify the verbiage (wording) used by the AI.
Feature Request:
Ensure FAQ Compliance – Provide an option to make the AI Receptionist follow the exact answers set in the FAQ, ensuring consistency between the FAQ and the AI's responses.
Verbiage Customization – Allow users to update the verbiage or exact phrasing that the AI Receptionist provides in its responses. This would allow businesses to…3 votes -
Translate other languages into English in the transcripts
AI to translate more languages into English not just Spanish and French. There is a higher need for Portuguese, Mandarin, Cantonese, Arabic and Hindi
3 votes -
utilization reports
Have the ability on the utilization report to see how many calls are accessed even if they are not listened to in full. also if you could see when they logged in and out not just the last time.
3 votes -
RingSense - Need new Industry (ISP)
Can you create a new industry for ISP. I can assist with providing call type and custom vocabulary
3 votesThanks for your valuable feedback. ISP is now added as a new industry and is available as an option to select in the industry dropdown
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Agents need to see coaching in real time
Agent needs to see coaching in real time. Meaning if a agent needs to upsell a client the agent needs the feedback while in the call. Right now all I see is that the feedback is given after the call is over which is not good enough
3 votes -
call script
Create work flow and call script should be able to be read fromthe portal and input live transcript as call is taken place. This would be great for taking data from ring sense to scheduling software.
3 votes -
How can I start AI note taking for an in-person face to face appointment?
It would be nice to simply push a record button using the mobile app on speaker phone to reocrd in-person meetings and have the AI notetaker summarize.
3 votes -
Make it easier to forward a call recording from the review page
I'm sitting here reviewing calls and I'd love a way to just forward the recording via email right from this screen.
I don't even see a download option anywhere that's visible.
tks!3 votes -
Call ID That is attached to the initial conversation should also be visible on the ring sense.
Call ID: The ID attached to the initial conversation should also be visible in the ring sense.
3 votes -
Add the ability to enable/disable the AI Notes feature on transferred calls.
Add the ability to enable/disable the AI Notes feature on transferred calls.
3 votes -
Ability to notify the User if the AI Notes is pause or turned off.
We recently enabled AI Notes for our organization, which works well for all users. However, we've noticed an issue where when users pause or turn off the AI Notes, no notification or alert is provided to inform them that the notes have been paused or turned off.
3 votes -
Make notes feature multi-lingual
Add AI ability to transcribe notes for calls made in other languages, specifically, Spanish. Please!
3 votes -
Show all Scorecards in RingSense calls regardless of call category
Currently, the system is designed to display scorecards based on the call category.
It would help if the system has the ability or option to show all scorecards for every call, regardless of the call category.3 votesWe’re excited to announce that, based on your feedback, RingSense now supports displaying all scorecards, irrespective of the call category. The scorecards are sorted by default by the scorecard targeting filters.
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Show RingCX UII in Ringsense
Having the Unique Identifier of a call (UII) from RingCX integrated into RingSense enables us to seamlessly track recordings in RingSense that correspond to the data in RingCX. This linkage is crucial for call audits and plays a vital role in improving call quality, ultimately enhancing the overall customer experience.
3 votes -
When using Ringsense with Salesforce and Click To Dial, Record Summary/Transcript of the Call to SF Contact Record
When using click to dial from Salesforce the Ringsense call summary/and or transcript should auto log to the SF Contact record.
At the moment if you dial manually the contact from Deskphone the call record does log, but when using click to dial it does not.
I suspect this part of the call set up process that after clicking the phone number in the SF contact record RC first calls your local, when picked up it completes the call to the contact phone number.
For some reason Ringsense is seeing the outgoing call as a call to originating caller (me)…
3 votes -
ability to skip to main part of the call by utilizing the call transcripts
Every time I use the transcript and go to FastForward to the part I need to listen in on, it does not allow me to do so and makes me start over. For calls that are hours long, I don't want to listen to the whole conversation. I need to be able to go to key points.
3 votes
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