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  1. Our hospitals all have different hours of operations so we cannot make one holiday schedule for all hospitals. We need to ability to be able to copy and paste "Custom Rules" at the site level under auto reception so that we can apply the custom rule exception for all hospitals with the same hours. We are currently manually auditing every site every single holiday in order to make sure that the sites are on the right hours for the holiday. This is very time consuming. It would be ideal to have a copy button or apply button. See screenshots.

    Possibly…

    1 vote

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  2. Customer wants the AI Live Transcription to have Portuguese support. Currently, Live Transcription can only transcribe English.

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  3. Currently if you delete an AI note from a phone call it also deletes that call from your call history. I would like to see these separated so you can delete the note but leave the call in your call history if needed.

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  4. When using click to dial from Salesforce the Ringsense call summary/and or transcript should auto log to the SF Contact record.

    At the moment if you dial manually the contact from Deskphone the call record does log, but when using click to dial it does not.

    I suspect this part of the call set up process that after clicking the phone number in the SF contact record RC first calls your local, when picked up it completes the call to the contact phone number.

    For some reason Ringsense is seeing the outgoing call as a call to originating caller (me)…

    1 vote

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  5. Enhance existing integrations with Outlook to use Ai writer to automatically launch new message window to send email from RingEx.

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  6. Having the ability to customize the prompt on the summary section would allow us to gain consistent summary for our claims file. The tool is focused on Sales but we could customize it more for service. I believe this would increase demand for the product, overall it is pretty nice but some customization over some of the AI features could be nice. For example, If I take the following prompt it would significantly improve the use of ring sense for us for call summary

    "You are an expert claims adjuster specializing in auto accident investigation. Please summarize this recorded conversation…

    1 vote

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  7. We have countless inbound calls, some of which require follow-up, some of which don't. We want a one-click button for "mark for followup" available immediately after a call ends in the RC app, and then for that response to also populate as a filter field in RingSense. That way, every afternoon when I do my follow-ups, I can filter (in RingSense) by "marked for followup", read the summary of the original inbound call, and execute my followup callbacks quickly and efficiently.

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  8. Would love to see Pipedrive integration for RingSense AI

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  9. We would like to propose an enhancement to our reporting capabilities regarding the Trackers.
    Currently, the reports provide us with the date, time, and total number of calls within specified periods. However, it would be immensely beneficial to include metrics on the frequency of key phrases mentioned during these calls.

    Incorporating this data would allow us to generate more comprehensive reports and effectively track the usage of specific key phrases over time. This information could greatly enhance our analysis and improve our strategic decision-making.

    1 vote

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  10. Please have the GoHigh Level CRM platform to be integrated into RingSense for Sales

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  11. Integrating CompanyCam with RingSense by RingCentral would provide several benefits, enhancing both efficiency and communication for your business. Here’s why it could be a good fit:

    Streamlined Communication: RingSense offers AI-powered communication and collaboration tools. Integrating it with CompanyCam would allow your team to have instant notifications and alerts when important tasks, updates, or photos are uploaded to CompanyCam. This ensures real-time communication and prevents delays in addressing critical issues at job sites.

    Automated Notifications: By integrating with RingSense’s notifications, you can automatically alert the right people when specific jobs are updated or completed. For example, when a new set…

    1 vote

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  12. Please add the CRM MedicarePro
    https://www.medicareproapp.com/

    1 vote

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  13. There should be a way to bubble out frustrated calls. The summaries are interesting, but the killer feature is a list of all calls where emotion was high and the customer didn’t like the resolution offered by the representative.

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  14. Load time is too slow and takes over an hr. Have it let us access the raw transcripts immediately while the system does its thing with the other ai stuff?

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  15. When using Ring Central for business [multiple lines], it should have the ability to show the Company name as the Caller Id when contacting customers. Most people will not answer the phone when they see a number they do not know, as well as often delete texts before reading it.
    If the person we call can see it is from our company, they will likely answer.

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  16. Include Jobber CRM integration

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  17. Ability to set up predefined reports and schedule for email delivery.

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  18. Customer want to turn off or turn on video meeting from users extension , or for standard Roles.

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  19. we should have a feature like this for easy export instead of doing copy paste

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  20. Suggesting a means to streamline/auto-provision users within RingSense for Sales, similar to how the existing auto-provisioning feature works for users within RingEX.

    Essentially, admins would be able to authorize RingSense for Sales within their directory environment (Azure AD, Okta, etc) and define a provisioning scope that they could add user emails to. Once synced with their RingEX account, users in the provisioning scope would be auto-assigned RingSense for Sales licenses.

    1 vote

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