Skip to content
← RingCentral Ideas

RingSense & AI

RingSense & AI

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

304 results found

  1. Integration with Zenith CRM

    Idea is to ingest calls from Zenith CRM to RingSense and have deals connected.

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  2. Integration with Genesys CC

    Goal is to have integration with Genesys contact center to analyze calls. https://www.genesys.com/

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. RingSense to be accessible through RingCentral app

    Customers with RingSense will have the option to access it through their RingCentral Web/Desktop applications to easily manage the service instead of having to login separately.

    2 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  4. AI email follow up button

    You need to add Follow Up button for RingSense CX so that CX team can follow up with customer after the call. It doesn't make sense that ringsense CX doesnt have option to add that button

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  5. ai notes should also work on plugin

    ai notes should also work on plugin

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  6. AI Notes for Multiple Picked Up Calls, Parked Calls, and Conference Calls

    Significance: To be able to notate calls on AI for these features:
    - Multiple picked-up calls in one instance. (First call when second call is picked up should still be included in the AI Notes)
    - Calls placed on park and picked right back up should still be included in AI Notes.
    - Conference calls or calls with multiple parties should also be picked up by AI Notes.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  7. Advanced People/Team view in RingSense

    Currently the people view is limited, some additions:
    1. An advanced view with additional columns
    2. Ability to export the lists
    3. Ability to edit users in bulk
    - Should be able to assign role, manager, etc to multiple users.. currently have to drill into each user and assign manager or role individually
    4. Team setup is not intuitive and editing is limited even with full admin
    - Added a Director as an additional manager on the users they oversee, while those users have a different direct manager. The set up of additional manager created 2 different teams under that…

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  8. mask sensitive info from transcript and ai notes

    I've discussed this at length with multiple support reps and I've confirmed that when you set up call masking in RingSense, that it only masks the audio recording, and does not mask the transcripts and AI summaries.

    This is a major security concern as sensitive customer information such as credit cards needs to be masked from everything, not just the audio. For compliance with PCI DSS, the call masking logic needs to be changed so that transcripts and AI summaries are masked as well as the audio recordings. This is a HUGE security and legal issue.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  9. upload knowledge bases in one upload

    Have a way to upload knowledge bases links on AI Receptionist in one upload.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  10. Option in AI notes for Name correction

    Option in AI to put our name with correct spelling somewhere in the program so when we have long notes, it has our names spelled right.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  11. gohighlevel

    I would like the CRM GoHighLevel to be compatible with RingSense.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  12. AI note taking after a recorded phone call

    When you get done with a phone call that is being recorded, I would like AI to transcript that phone call to AI notes automatically.

    1 vote
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
    How important is this to you?

  13. ai taking notes after call recording

    When you get done with a phone call that is being recorded, I would like AI to transcript that phone call recording to AI notes automatically.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  14. change profile photo

    just to have the option to change the profile photo would be good

    1 vote
    New  ·  1 comment  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  15. Knowledge hub accept MP3 file upload

    Would like to have an option to upload MP3 files other than DF, DOC, DOCX, CSV, or TXT files

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  16. ServiceNow Integration for RingSense

    Customers need a way to seamlessly integrate RIngSense Summaries, Transcripts, and Recording links into ServiceNow

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  17. AI receptionist voice

    AI receptionist voice settings,

    The ability to select random and select a group of voices that can be randomly chosen to speak.

    • Or an option to schedule a different AI for different times of days
    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  18. AI Reception frequently asked questions

    A back up for frequently asked questions, or a password to protect before deleting the whole section.

    I thought I was deleting one question that wasn't working, and the whole AI frequently asked questions is now deleted, with no way to retrieve all the work we put in.

    :)

    1 vote
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  19. physical phone ai

    Phone calls answered using a physical phone should be recorded by AI notes. Please give us the option to make this happen.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  20. Ability to hide or remove the " Blocked" caller id in RingCentral app.

    Ability to hide or remove the " Blocked" caller id in RingCentral app.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?
1 2 … 10 12 14 15 16
  • Don't see your idea?