208 results found
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log transcripts read the same as calls listened
There's currently no way to track which calls i've read the transcripts on, or how many transcripts I've read. Would love to see those metrics.
1 vote -
Rotating through Filtered calls
Filtering calls by host and participant > Once you have one open, be able to click next or back to stay within those calls rather than having to refilter them.
Generic report with all interactions within that filter.
1 vote -
Voice prompts to direct calls, ex "Press 1 or say billing"
Create Voice prompts to direct calls
Ex An inbound caller hears the Company greeting, "Press 1 or say billing".
The callers speaks "billing".
Ai recognizes the vocal prompt and treats it as if the caller had dialed 1.
OpenPhone competitor does this.
1 vote -
My review list, configured to find a call per team member instead of just 10 generic calls.
I have a team of people with calls to review and I would like the system to give me 2 calls per agent per week to review, not just 10 calls which could all be with the same person.
1 vote -
Archiving System for Call Recordings to be stored
Archiving System for Call Recordings to be stored
1 vote -
Texting
We should be able to block unwanted text
1 vote -
Allow for user-entered deal size when filtering Deals
When filtering Deals, one of the available filters is Revenue. Unfortunately, the smallest available value is $0-$50k. Some organizations have much smaller deal sizes and would like the ability to select a smaller value, or ideally, manually enter the Revenue range they would like to filter by.
1 vote -
Quick Distribution of Intercom use
At the moment, to enable the intercom, you would need to enter each user and allow the intercom use. When you have 4 users is not a problem, having 200 it does become a problem to then enter each user's account and allow for the intercom. It would be great if we can have a system that can make the intercom use for all uses either selected or part of the group.
1 vote
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