601 results found
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Coaching Insights - Main Screen
For Coaching Insights, it would be helpful if the filter settings could be saved. It’s frustrating to review insights for one agent, return to the main screen, and have to reapply the filters and locate the previous page each time. Additionally, when I select to display 100 agents, that setting doesn’t persist once I click into another agent’s profile.
4 votesThanks for the valuable feedback. We are now working on an update to persist your filters on the coaching page
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Configurable Data Retention Period for all AI tool
Allow administrators to set and manage the data retention period for all AI tools
Organizations may have different compliance or data governance policies. The ability to configure how long AI data are retained helps meet internal data lifecycle requirements or external regulatory obligations.
Set custom retention period (e.g., 30/60/90 days or custom date).
4 votes -
Training and Custom Logic
There ought to be more functionality for teams to inject custom logic and training.
Examples:
- Never Say...
- Talk About...
- When asked about (enter context, keywords, just like transfer by context)... Respond with...
- Be more specific about whether employee names should be stated specifically in the call or avoided altogether
4 votes -
Views for Trackers
ability to create and save custom filter views on the Trackers page, similar to the Interactions page.
4 votesThank you for providing this valuable idea.
We've added this idea to our quarterly roadmap.
We will post a status update once this feature is live on your account.
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Separate AI permission settings for roles in RingEX
Customer wants Separate permission sets for the AI tab in RC admin portal. Allow user with designated permissions to access the RC AIR portal.
They would also like to see a way to export RC AIR call transcripts and send via email that I designate as such.
4 votes -
AI receptionist Calendar
Enable Calendar on AI receptionist
4 votes -
AI Receptionist Usage Counter
The feature of having usage summary. Total number minutes used. Remaining minutes. Option to export call history.
4 votes -
Generate Notes for All Calls
The customer wants this setting to be automatically enabled and enforced within the RingCentral Web app. AI features are already activated in both the Admin Portal and User Settings, so this option should remain enabled by default.
4 votes -
Transcribe all calls as Admin
I would like to bulk transcribe all calls, with CID and Agent identifying data attached to the transcription of each call.
4 votes -
search for frequently asked questions
Search for frequently asked question from customers in RingSense calls.
4 votes -
AI Hold Music
Requesting to have a hold music for AI receptionist when checking information on the call for the caller instead of dead air. Not the hold music when AI is transferring a call to a user or groups.
4 votes -
Enable Call Recording for AI Receptionist Interactions
Summary:
Requesting the ability to record the portion of calls handled by the AI Receptionist, in addition to the current transcript functionality.Description:
Currently, the AI Receptionist provides only a transcript of its interaction with callers. However, there is no audio recording available for this portion of the call. Call recording is only activated after the call is transferred to an extension with call recording enabled.Having access to the actual audio of the AI Receptionist's portion of the call would provide the following benefits:
Improve quality assurance and training by reviewing how the AI interacts with callers.
Support compliance…
4 votes -
Ability to have AI Receptionist enabled on UK accounts
Ability to have the option for AI Receptionist enabled on UK accounts
4 votes -
Advanced People/Team view in RingSense
Currently the people view is limited, some additions:
1. An advanced view with additional columns
2. Ability to export the lists
3. Ability to edit users in bulk
- Should be able to assign role, manager, etc to multiple users.. currently have to drill into each user and assign manager or role individually
4. Team setup is not intuitive and editing is limited even with full admin
- Added a Director as an additional manager on the users they oversee, while those users have a different direct manager. The set up of additional manager created 2 different teams under that…4 votes -
physical phone ai
Phone calls answered using a physical phone should be recorded by AI notes. Please give us the option to make this happen.
4 votes -
Ability to Retrieve Missing or Deleted Call Transcripts
Ability to Retrieve Missing or Deleted Call Transcripts whether from user's end or support's end as seems it's not possible at the moment.
4 votes -
Enhanced AI Receptionist Customization and FAQ Compliance
Currently, the AI Receptionist uses an FAQ to provide responses, but not all answers set in the FAQ are followed by the AI Receptionist. The responses sometimes differ, and there is no option to update or modify the verbiage (wording) used by the AI.
Feature Request:
Ensure FAQ Compliance – Provide an option to make the AI Receptionist follow the exact answers set in the FAQ, ensuring consistency between the FAQ and the AI's responses.
Verbiage Customization – Allow users to update the verbiage or exact phrasing that the AI Receptionist provides in its responses. This would allow businesses to…4 votes -
Ability to export Users and Teams lists
I would like to be able to export a list of RingSense users that includes user information (primarily manager and additional managers). Same with teams, I would like to be able to export a list of each team and their respective members.
4 votesThank You for Your Feedback
After careful review, we are pleased to inform you that your suggestion has been accepted and is now scheduled as part of our upcoming product roadmap.
Your feedback plays a critical role in guiding our priorities, and we look forward to providing you with further updates as this initiative progresses.
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AI to answer/receive incoming calls
i want all incoming phone calls to be answered by an AI Bot with realistic human voice and behaviour. I would like to input rules and information for this bot to use to guide the phone call respectively
4 votes -
Make it possible so that searching for call recordings in RingSense can be done by using UII
Make it possible so that searching for call recordings in RingSense can be done by using UII
4 votesThanks for your valuable feedback. We are working on introducing a new filter to enable search via UII
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