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RingSense & AI

RingSense & AI

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297 results found

  1. Can you please setup an integration with Brivity CRM? It would make our use of RingSense dramatically more efficient.

    1 vote
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  2. The ability to turn off the call recording disclaimer for specific numbers while still recording all calls. This would be for departments like a telemarketing department which might get hung up on if they hear an automatic disclaimer versus a human saying "Hi this is Jane on a recorded line." But would still keep the automatic disclaimer for other customer-facing departments like Finance who don't get many calls and might forget to say "Hi this is Jane on a recorded line."

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  3. Can we please have and integration for "Brivity" our real estate CRM? Brivity.com

    1 vote
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  4. Some of us don't use SalesForce. My firm uses MyCase. I'd like to use Zapier to pull the transcription and the AI summary and post to a call item in MyCase. Right now, I can't pull recordings, transcripts, or notes through Zapier, only call logs and contacts.

    1 vote
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  5. 1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  6. have an agent performance report in portal where you can view per agent to see who is performing well ex. which agent has the most number of 9s or 8s scores

    1 vote
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  7. Currently, the AI Receptionist uses an FAQ to provide responses, but not all answers set in the FAQ are followed by the AI Receptionist. The responses sometimes differ, and there is no option to update or modify the verbiage (wording) used by the AI.

    Feature Request:

    Ensure FAQ Compliance – Provide an option to make the AI Receptionist follow the exact answers set in the FAQ, ensuring consistency between the FAQ and the AI's responses.
    Verbiage Customization – Allow users to update the verbiage or exact phrasing that the AI Receptionist provides in its responses. This would allow businesses to…

    1 vote
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  8. We would like to turn off the "summarize unread messages" option across our entire company.

    1 vote
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  9. Reduce the dropped call rate by the AI receptionist.

    1 vote
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  10. allow AI to only pick up only after hours/ allow live person to pick up phone during business hours

    1 vote
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
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  11. Please support Google Calendar for appointment booking.
    People call in AI Receptionist and they can book an appointment based on schedule availability.

    1 vote
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  12. 1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  13. Ability to send email notifications. If they logout in RingCentral App for mobile or desktop and admin portal

    1 vote
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  14. The ability to stop the Ring Central Virtual Assistant (powered by Ring Cx) chat pop-up window in the lower right corner to open automatically each time we log in to listen to phone messages on the Firefox web browser, or every time we refresh the page to load new messages

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  15. I'm getting the same spam solicitation faxes over and over, sometimes from telephone numbers that I can thereafter block (although they just use different numbers in the future), but often anonymously so all I can do is delete them. I would love an AI image recognition feature that activates when I designate a fax as spam, so that every time I receive the same one, even if anonymously, it will automatically delete it. The system usually recognizes them as likely robocalls, so you are partly there.

    1 vote
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  16. AI to translate more languages into English not just Spanish and French. There is a higher need for Portuguese, Mandarin, Cantonese, Arabic and Hindi

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  17. Currently, the Summary, transcripts, notes and data fetched based on the recordings are are showing a logs on the Salesforce, customer wants to also have these data posting in the Notes section of the Salesforce.

    1 vote
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  18. Toggle permissions within Call Monitoring.

    For example, I would like to allow all users to Whisper and barge on calls, but not have the ability to Silently Monitor calls. Additionally, it would be an ideal option to not allow internal calls to be silently listened to.

    As a 'barger' when taking notes the other two extensions are merged into one. Separating them would help when reviewing notes. It would also be helpful if the original caller's notes added the barger. Their notes do not appear to reflect the addition of the barger.

    Finally, when having a conference call, it does…

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  19. Add the ability to enable/disable the AI Notes feature on transferred calls.

    1 vote
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  20. From the app, it would be nice to choose the Ai transcription and call summary language or set it to the default app language.

    1 vote
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