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298 results found

  1. Allow AIR to be an option for an incoming call queue group.

    Allow AIR to be an option for an incoming call queue group. When an incoming call sequeces past live operators, AIR will answer.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  2. Integration with Brivity CRM

    Can you please setup an integration with Brivity CRM? It would make our use of RingSense dramatically more efficient.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. Turn off call recording disclaimer for specific users

    The ability to turn off the call recording disclaimer for specific numbers while still recording all calls. This would be for departments like a telemarketing department which might get hung up on if they hear an automatic disclaimer versus a human saying "Hi this is Jane on a recorded line." But would still keep the automatic disclaimer for other customer-facing departments like Finance who don't get many calls and might forget to say "Hi this is Jane on a recorded line."

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  4. brivity

    Can we please have and integration for "Brivity" our real estate CRM? Brivity.com

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  5. Allow AI Notes and Transcripts to be pulled by Zapier.

    Some of us don't use SalesForce. My firm uses MyCase. I'd like to use Zapier to pull the transcription and the AI summary and post to a call item in MyCase. Right now, I can't pull recordings, transcripts, or notes through Zapier, only call logs and contacts.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  6. Would like to be able to listen to AI calls.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  7. RingSense agent performance report

    have an agent performance report in portal where you can view per agent to see who is performing well ex. which agent has the most number of 9s or 8s scores

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  8. Enhanced AI Receptionist Customization and FAQ Compliance

    Currently, the AI Receptionist uses an FAQ to provide responses, but not all answers set in the FAQ are followed by the AI Receptionist. The responses sometimes differ, and there is no option to update or modify the verbiage (wording) used by the AI.

    Feature Request:

    Ensure FAQ Compliance – Provide an option to make the AI Receptionist follow the exact answers set in the FAQ, ensuring consistency between the FAQ and the AI's responses.
    Verbiage Customization – Allow users to update the verbiage or exact phrasing that the AI Receptionist provides in its responses. This would allow businesses to…

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  9. Ability to turn off the summarize unread messages across the entire organization

    We would like to turn off the "summarize unread messages" option across our entire company.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  10. Reduce Call drop Rate

    Reduce the dropped call rate by the AI receptionist.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  11. more flexibility with AI answering hours

    allow AI to only pick up only after hours/ allow live person to pick up phone during business hours

    1 vote
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  12. Google Calendar Appointment booking

    Please support Google Calendar for appointment booking.
    People call in AI Receptionist and they can book an appointment based on schedule availability.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  13. It would be nice if we could have contact information actually show up in Ring Sense and phone logs instead of just phone numbers.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  14. Ability to send email notifications

    Ability to send email notifications. If they logout in RingCentral App for mobile or desktop and admin portal

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Disable Ring Central Virtual Assistant (powered by Ring Cx) Chat Pop-up Window

    The ability to stop the Ring Central Virtual Assistant (powered by Ring Cx) chat pop-up window in the lower right corner to open automatically each time we log in to listen to phone messages on the Firefox web browser, or every time we refresh the page to load new messages

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  16. Automatically delete the same faxes previously marked as spam

    I'm getting the same spam solicitation faxes over and over, sometimes from telephone numbers that I can thereafter block (although they just use different numbers in the future), but often anonymously so all I can do is delete them. I would love an AI image recognition feature that activates when I designate a fax as spam, so that every time I receive the same one, even if anonymously, it will automatically delete it. The system usually recognizes them as likely robocalls, so you are partly there.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Translate other languages into English in the transcripts

    AI to translate more languages into English not just Spanish and French. There is a higher need for Portuguese, Mandarin, Cantonese, Arabic and Hindi

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  18. RingSense Integration for Salesforce -Fetched Summary, Transcripts and Notes to be posted in Notes Section of Salesforce

    Currently, the Summary, transcripts, notes and data fetched based on the recordings are are showing a logs on the Salesforce, customer wants to also have these data posting in the Notes section of the Salesforce.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  19. call monitoring

    Toggle permissions within Call Monitoring.

    For example, I would like to allow all users to Whisper and barge on calls, but not have the ability to Silently Monitor calls. Additionally, it would be an ideal option to not allow internal calls to be silently listened to.

    As a 'barger' when taking notes the other two extensions are merged into one. Separating them would help when reviewing notes. It would also be helpful if the original caller's notes added the barger. Their notes do not appear to reflect the addition of the barger.

    Finally, when having a conference call, it does…

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  20. Add the ability to enable/disable the AI Notes feature on transferred calls.

    Add the ability to enable/disable the AI Notes feature on transferred calls.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?
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