436 results found
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Call length recorded in AI Notes
It would be helpful in evaluating phones call to have the IA notes of the call include the length of the call.
2 votes -
Hold music for AI receptionist
The ability for AI Receptionist to have a hold music that user can choose from instead of dead air if call is being connected to a user or call queue.
2 votes -
RingSense Task to set to closed automatically
I recently upgraded our RingCentral for Salesforce package and now our reps are noticing when a RingCentral task is generated in Salesforce, the status of that task is automatically set to "Open". This heavily skews their view of incomplete tasks. Is there a way to automatically "Close" these tasks? For example, whenever an inbound call comes in, RingCentral creates a task (which is correct), but it leaves it "Open". We need it to be "Closed"
2 votes -
Notification after missed call to AI Receptionist when call forwarding is enabled to it
AI Receptionist notifications after failed interactions or unsuccessful transfers
2 votes -
2 votes
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RingSense to Microsoft Dynamicxs 365 - Task to be and open task instead o automatically completed
Once RingSense processes everything in the background, the information appears in Dynamics as a task within the contact record. While the task can be viewed, it is not editable.
The customer would like to change the "Regarding" field of these tasks—linking them to an opportunity, Help Exchange, or other entities instead of defaulting to the contact. However, when the task appears in Dynamics, it is already marked as Completed, which prevents any modifications.
2 votes -
Grouping Trackers
Grouping of trackers would be great for testing and organization. Once you get into the 25 or more it tends to be congestive.
2 votes -
Call Type Trackers - Trackers to include a filter to track by the service line call journey
We would like to be able to filter Trackers not just at Customer Service Level (highest level) but by call journey to quantify the number of calls into a specific service line - such as Repairs / Streetpride / Waste etc and then to track the concept or phrase asked of it.
2 votes -
Feed the AI with our polocies and procedures
Teaching Ringsense our policies and procedures for better scoring
2 votes -
Ability to see if the users are utilizing the AI Call Notes feature
Ability to see if the users are utilizing the AI Call Notes feature
I know I can see who has the toggle on but I do not know if I can see if they are actually utilizing the feature or not.
2 votes -
Automatic sharing of AI Notes to Another User
Current Functionality:
The RingCentral AI Assistant currently allows users to manually share AI-generated notes from calls and meetings via:
1. Email (Outlook and Gmail integration)
2. Direct Message within the RingCentral AppRequested Functionality:
Implement an option to automatically share AI Assistant notes with another specified user within the same RingCentral account. This automatic sharing should offer the following delivery methods:
1. Registered Email Address: Send the AI notes directly to the designated user's email address associated with their RingCentral account.
2. RingCentral App Direct Message: Send the AI notes as a direct message to the designated user within the…2 votes -
AI keyword script recognition
i would like the ability to be able to upload scripts/key words that the ai would "listen" for and then supply in the notes that it takes during the call. for instance an outline of perhaps 10 items and like a checklist the ai will recognize what they did and did not comply with re asking the various 10 items and the outcomes of those responses.
2 votes -
Buld Download for Transcripts in Ringsense All Interractions
We would like to have the ability to bulk download all interaction call transcripts.
It would be much better if we can add it to the existing call data in all interactions so we can have them all in one report.2 votes -
Park Calls and Announce over paging extension
In environments like warehouses and manufacturing, employees do not have extensions but there are phones scattered about. Today, a human receptionist may page overhead that there is a call for them.
I'd love to see if there is an appetite to have the AI Receptionist park a call and then page to a paging group to announce that there is a call parked and name the person the call is parked for along with the park location number.2 votes -
transcript
Have Transcript and or summaries emailed to me immediately after the call is over. I have used several other phone services that I used that this is really easy to activate.
2 votes -
AI Notes for Multiple Picked Up Calls, Parked Calls, and Conference Calls
Significance: To be able to notate calls on AI for these features:
- Multiple picked-up calls in one instance. (First call when second call is picked up should still be included in the AI Notes)
- Calls placed on park and picked right back up should still be included in AI Notes.
- Conference calls or calls with multiple parties should also be picked up by AI Notes.2 votes -
HighLevel integration with RingSense
I would like the CRM GoHighLevel to be compatible with RingSense.
2 votes -
ai taking notes after call recording
When you get done with a phone call that is being recorded, I would like AI to transcript that phone call recording to AI notes automatically.
2 votes -
AI receptionist voice
AI receptionist voice settings,
The ability to select random and select a group of voices that can be randomly chosen to speak.
- Or an option to schedule a different AI for different times of days
2 votes -
physical phone ai
Phone calls answered using a physical phone should be recorded by AI notes. Please give us the option to make this happen.
2 votes
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