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  1. Report Summary could have sentences with links to full messages for possibility to read details.
    Problem: I see summary but how can I read details? How to find right message or place in chat history ?

    2 votes

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    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  2. 2 votes

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  3. Currently, the system is designed to display scorecards based on the call category.
    It would help if the system has the ability or option to show all scorecards for every call, regardless of the call category.

    2 votes

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  4. An option to remove the icon from the RingCentral App that routes to RingSense. This works for companies that are using a specific extension to log in multiple members of the organization using the same credentials for the app. Access directly to RingSense may cause security issues if the members logging in are not supposed to be able to access RingSense.

    2 votes

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  5. Requesting to be able to integrate lawmatics crm to ringsense

    2 votes

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  6. Not looking for AI feature but want to have ability to add notes as a user from the call recording.
    -something where he can type in notes next to the call recording - not AI generated. something that can add the columns, date time, duration.
    can add columns to it manually or that he can plug in himself or edit/add the notes for the call that is already recorded.

    2 votes

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  7. Every time I use the transcript and go to FastForward to the part I need to listen in on, it does not allow me to do so and makes me start over. For calls that are hours long, I don't want to listen to the whole conversation. I need to be able to go to key points.

    2 votes

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  8. New customers would like to use the RingSense AI as offered to them when signing up.
    Upon checking with the RS engineering team we are advices that:

    • Early Access program, please note that their early access period will be ending in October. Please make sure customers are aware that their free beta access to these features (SmartNotes, AI Writer, and AI Summaries) will be removed in October. Updates will be provided soon

    *As a result, please also note that September 1st is the final day that you will be able to sign up any new customers for this RingSense AI…

    2 votes

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  9. We have many large internal meetings where the transcripts from RingSense would be very beneficial.

    2 votes

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  10. Our company has multiple departments, all with different roles. We need the ability to associate specific trackers to these teams. Our Admissions team takes a different type of call than our technical support team.

    2 votes

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  11. Currently credit card information given is scrubbed from a transcript, but not from the call itself. I was instructed that the person being recorded can stop their recording and restart at the time credit card or PPI is given verbally. This really should be the responsibility of RingSense to scrub it from calls and not the agent being recorded.

    2 votes

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  12. Requesting a means of automatically assigning user managers in RingSense based on a user's participating in a RingEX user group.

    Ex: User A is the manager of a user group that includes User B and User C. When User B and User C are assigned RingSense for Sales licenses, User A is auto-assigned as their manager in RingSense, creating a corresponding RingSense team under User A.

    2 votes

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  13. Allow admins/managers to create custom deals when there is no CRM
    Integrations connected.

    2 votes

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  14. Client wanted to provide a feedback tab on their members too. A feedback tab that collates all the feedback for that agent. At the moment the feedback is just showing on the notification on members end. Also a feeback tab for managers or admin that shows all the feedback history.

    2 votes

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  15. Currently in both RingSense for Sales and RingSense for RingCX, the only place you can add Comments or Feedback is from the Call Details page. If playing a call from the Summary tab, would be good to expose option for additional functions (ie: Feedback) via a right-click, or adding a header bar above the Playback controls.

    2 votes

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  16. There's currently no way to track which calls i've read the transcripts on, or how many transcripts I've read. Would love to see those metrics.

    2 votes

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  17. With the AI Coach Feedback, can it connect/reference parts of the call? Rather than a general overview of what could be better, AI could help pinpoint specific points in the calls it references. The screenshot provides feedback that we would like linked back to examples in the transcript.

    2 votes

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  18. Is there any way to set coaching goals in RingSense for Sales? As part of the internal adoption motion we're asking managers hit the goal below weekly -
    Managers Goal:
    provided coaching on at least 3 calls (per week)
    coaching activities calculated by the sum of:
    * of comments given
    * of feedbacks given
    * of calls listened to
    * of scorecards given

    2 votes

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  19. 2 votes

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  20. It will be more easier if we make an outgoing call, we can easily switch the call to mobile app even still the number is ringing by just dialing any key from the dialer

    2 votes

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