508 results found
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AI receptionist Calendar
Enable Calendar on AI receptionist
4 votes -
AI Notes in Microsoft Teams Embedded RC App
AI Notes in Microsoft Teams Embedded RC App where user can take notes during meetings or call.
4 votes -
Generate Notes for All Calls
The customer wants this setting to be automatically enabled and enforced within the RingCentral Web app. AI features are already activated in both the Admin Portal and User Settings, so this option should remain enabled by default.
4 votes -
Transcribe all calls as Admin
I would like to bulk transcribe all calls, with CID and Agent identifying data attached to the transcription of each call.
4 votes -
search for frequently asked questions
Search for frequently asked question from customers in RingSense calls.
4 votes -
AI Hold Music
Requesting to have a hold music for AI receptionist when checking information on the call for the caller instead of dead air. Not the hold music when AI is transferring a call to a user or groups.
4 votes -
Enable Call Recording for AI Receptionist Interactions
Summary:
Requesting the ability to record the portion of calls handled by the AI Receptionist, in addition to the current transcript functionality.Description:
Currently, the AI Receptionist provides only a transcript of its interaction with callers. However, there is no audio recording available for this portion of the call. Call recording is only activated after the call is transferred to an extension with call recording enabled.Having access to the actual audio of the AI Receptionist's portion of the call would provide the following benefits:
Improve quality assurance and training by reviewing how the AI interacts with callers.
Support compliance…
4 votes -
Notification after missed call to AI Receptionist when call forwarding is enabled to it
AI Receptionist notifications after failed interactions or unsuccessful transfers
4 votes -
Ability to have AI Receptionist enabled on UK accounts
Ability to have the option for AI Receptionist enabled on UK accounts
4 votes -
Buld Download for Transcripts in Ringsense All Interractions
We would like to have the ability to bulk download all interaction call transcripts.
It would be much better if we can add it to the existing call data in all interactions so we can have them all in one report.4 votes -
Advanced People/Team view in RingSense
Currently the people view is limited, some additions:
1. An advanced view with additional columns
2. Ability to export the lists
3. Ability to edit users in bulk
- Should be able to assign role, manager, etc to multiple users.. currently have to drill into each user and assign manager or role individually
4. Team setup is not intuitive and editing is limited even with full admin
- Added a Director as an additional manager on the users they oversee, while those users have a different direct manager. The set up of additional manager created 2 different teams under that…4 votes -
Ability to Retrieve Missing or Deleted Call Transcripts
Ability to Retrieve Missing or Deleted Call Transcripts whether from user's end or support's end as seems it's not possible at the moment.
4 votes -
Ability to export Users and Teams lists
I would like to be able to export a list of RingSense users that includes user information (primarily manager and additional managers). Same with teams, I would like to be able to export a list of each team and their respective members.
4 votesThank You for Your Feedback
After careful review, we are pleased to inform you that your suggestion has been accepted and is now scheduled as part of our upcoming product roadmap.
Your feedback plays a critical role in guiding our priorities, and we look forward to providing you with further updates as this initiative progresses.
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AI to answer/receive incoming calls
i want all incoming phone calls to be answered by an AI Bot with realistic human voice and behaviour. I would like to input rules and information for this bot to use to guide the phone call respectively
4 votes -
Make it possible so that searching for call recordings in RingSense can be done by using UII
Make it possible so that searching for call recordings in RingSense can be done by using UII
4 votes -
Ability to Configure Standard Roles in RingSense for RingCX
Currently, to update the available view for users in RingSense for RingCX, customers have to create custom roles and assign agents to the new role vs being able to update standard roles already assigned.
4 votes -
translator
Integrate AI into live phone calls. Create the ability for an employee to speak in English, and have the AI translator say it in Spanish for the client. Vice versa- If a client speaks Spanish the AI translator would say it to me in English. We would benefit from this not just for Spanish-English but for other languages as well.
4 votes -
4 votes
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turn on ringsense ai
Enable Ringsense AI - enable captioning and or live transcriptions for phone calls
4 votes -
RingSense Transcription Delay
It could be better if it could lessen the delay of generating the transcription to easily access the call details.
4 votes
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