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308 results found

  1. Agents need to see coaching in real time

    Agent needs to see coaching in real time. Meaning if a agent needs to upsell a client the agent needs the feedback while in the call. Right now all I see is that the feedback is given after the call is over which is not good enough

    2 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  2. Notifications for Specific trackers

    There needs to be a notification option for when a specific tracker is triggered in a call. This would allow us to use our customized trackers and catch potentially missed sales opportunities by creating the ability to immediately follow up.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  3. How can I start AI note taking for an in-person face to face appointment?

    It would be nice to be able to push a record button in the mobile app which then starts the AI note taker to summarize a face to face in person meeting.

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  4. Make it easier to forward a call recording from the review page

    I'm sitting here reviewing calls and I'd love a way to just forward the recording via email right from this screen.
    I don't even see a download option anywhere that's visible.
    tks!

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  5. RingSense integrated with Zapier delivered in original langugae

    An option to configure RingSense that is integrated with Zapier to ensure transcriptions are always delivered in the original language like French without translation.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  6. Automatically fill up message template with information

    "Overall, I mean, let's say you have the message template, but what is the sense If it doesn't change the name in the message automatically, for an example you have a message,

    Dear XXX, I would like to...

    The automation thing that is missing is to make the XXX to change automatically in the customer's name, it could be done by AI or just a simple variable."

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  7. RingSense Integration for Salesforce -Fetched Summary, Transcripts and Notes to be posted in Notes Section of Salesforce

    Currently, the Summary, transcripts, notes and data fetched based on the recordings are are showing a logs on the Salesforce, customer wants to also have these data posting in the Notes section of the Salesforce.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  8. Call ID That is attached to the initial conversation should also be visible on the ring sense.

    Call ID: The ID attached to the initial conversation should also be visible in the ring sense.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  9. Free call transcription for more than 30 minutes.

    A request to have more time for free transcription for recorded calls. At the moment, it has 30 minutes limitation, and another subscription is needed to get more time for the call transcription.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  10. Make it possible so that searching for call recordings in RingSense can be done by using UII

    Make it possible so that searching for call recordings in RingSense can be done by using UII

    2 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  11. Make notes feature multi-lingual

    Add AI ability to transcribe notes for calls made in other languages, specifically, Spanish. Please!

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  12. translator

    Integrate AI into live phone calls. Create the ability for an employee to speak in English, and have the AI translator say it in Spanish for the client. Vice versa- If a client speaks Spanish the AI translator would say it to me in English. We would benefit from this not just for Spanish-English but for other languages as well.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  13. Report Summary could have sentences with links to full messages for possibility to read details.

    Report Summary could have sentences with links to full messages for possibility to read details.
    Problem: I see summary but how can I read details? How to find right message or place in chat history ?

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  14. Show all Scorecards in RingSense calls regardless of call category

    Currently, the system is designed to display scorecards based on the call category.
    It would help if the system has the ability or option to show all scorecards for every call, regardless of the call category.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  15. Option to permanently remove access for RingSense on the RC App

    An option to remove the icon from the RingCentral App that routes to RingSense. This works for companies that are using a specific extension to log in multiple members of the organization using the same credentials for the app. Access directly to RingSense may cause security issues if the members logging in are not supposed to be able to access RingSense.

    2 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
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  16. integrate ringsense to lawmatics

    Requesting to be able to integrate lawmatics crm to ringsense

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  17. Add notes as user

    Not looking for AI feature but want to have ability to add notes as a user from the call recording.
    -something where he can type in notes next to the call recording - not AI generated. something that can add the columns, date time, duration.
    can add columns to it manually or that he can plug in himself or edit/add the notes for the call that is already recorded.

    2 votes
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  18. When using Ringsense with Salesforce and Click To Dial, Record Summary/Transcript of the Call to SF Contact Record

    When using click to dial from Salesforce the Ringsense call summary/and or transcript should auto log to the SF Contact record.

    At the moment if you dial manually the contact from Deskphone the call record does log, but when using click to dial it does not.

    I suspect this part of the call set up process that after clicking the phone number in the SF contact record RC first calls your local, when picked up it completes the call to the contact phone number.

    For some reason Ringsense is seeing the outgoing call as a call to originating caller (me)…

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  19. ability to skip to main part of the call by utilizing the call transcripts

    Every time I use the transcript and go to FastForward to the part I need to listen in on, it does not allow me to do so and makes me start over. For calls that are hours long, I don't want to listen to the whole conversation. I need to be able to go to key points.

    2 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  20. RingSense AI Availability for RingEX Users

    New customers would like to use the RingSense AI as offered to them when signing up.
    Upon checking with the RS engineering team we are advices that:

    • Early Access program, please note that their early access period will be ending in October. Please make sure customers are aware that their free beta access to these features (SmartNotes, AI Writer, and AI Summaries) will be removed in October. Updates will be provided soon

    *As a result, please also note that September 1st is the final day that you will be able to sign up any new customers for this RingSense AI…

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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