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  1. New customers would like to use the RingSense AI as offered to them when signing up.
    Upon checking with the RS engineering team we are advices that:

    • Early Access program, please note that their early access period will be ending in October. Please make sure customers are aware that their free beta access to these features (SmartNotes, AI Writer, and AI Summaries) will be removed in October. Updates will be provided soon

    *As a result, please also note that September 1st is the final day that you will be able to sign up any new customers for this RingSense AI…

    2 votes

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  2. Need the ability to have different trackers per user/teams. As the customer service team does not care about the same trackers as the sales team.

    2 votes

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  3. We have many large internal meetings where the transcripts from RingSense would be very beneficial.

    2 votes

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  4. Our company has multiple departments, all with different roles. We need the ability to associate specific trackers to these teams. Our Admissions team takes a different type of call than our technical support team.

    2 votes

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  5. Currently credit card information given is scrubbed from a transcript, but not from the call itself. I was instructed that the person being recorded can stop their recording and restart at the time credit card or PPI is given verbally. This really should be the responsibility of RingSense to scrub it from calls and not the agent being recorded.

    2 votes

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  6. Requesting a means of automatically assigning user managers in RingSense based on a user's participating in a RingEX user group.

    Ex: User A is the manager of a user group that includes User B and User C. When User B and User C are assigned RingSense for Sales licenses, User A is auto-assigned as their manager in RingSense, creating a corresponding RingSense team under User A.

    2 votes

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  7. Allow admins/managers to create custom deals when there is no CRM
    Integrations connected.

    2 votes

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  8. Client wanted to provide a feedback tab on their members too. A feedback tab that collates all the feedback for that agent. At the moment the feedback is just showing on the notification on members end. Also a feeback tab for managers or admin that shows all the feedback history.

    2 votes

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  9. This is for a 50 User Opp Champro Sports for their Field Sales and Marketing Team. They are planning a move to Oracle in early 2025 and they loved the RS4S Demo yesterday.

    2 votes

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  10. Currently in both RingSense for Sales and RingSense for RingCX, the only place you can add Comments or Feedback is from the Call Details page. If playing a call from the Summary tab, would be good to expose option for additional functions (ie: Feedback) via a right-click, or adding a header bar above the Playback controls.

    2 votes

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  11. With the AI Coach Feedback, can it connect/reference parts of the call? Rather than a general overview of what could be better, AI could help pinpoint specific points in the calls it references. The screenshot provides feedback that we would like linked back to examples in the transcript.

    2 votes

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  12. Is there any way to set coaching goals in RingSense for Sales? As part of the internal adoption motion we're asking managers hit the goal below weekly -
    Managers Goal:
    provided coaching on at least 3 calls (per week)
    coaching activities calculated by the sum of:
    * of comments given
    * of feedbacks given
    * of calls listened to
    * of scorecards given

    2 votes

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  13. 2 votes

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  14. It will be more easier if we make an outgoing call, we can easily switch the call to mobile app even still the number is ringing by just dialing any key from the dialer

    2 votes

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  15. Need to be able to assign a RingSense for Sales license to a shared line extension.

    2 votes

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  16. Some type of tutorial or walkthrough wizard that guides customers through the initial setup - Organization, Trackers, Scorecards, etc... with links to KBs or articles that elaborate on each specific area of setup.

    2 votes

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  17. The RingSense for Sales Dashboard is good however it would be useful to add filtering capabilities (could be in multiple tabs) for specific trackers (like new product, like cancellation/RMA, like softskills I want to watch over) while using the same Goals. As such, it would make search for my next calls/meeting to review faster.
    Example: My Goals is to review all calls with tracker A, B and C with the negative sentiment and with a rating between 0 and 5.
    However, I want to track the new product "Blue" or specific individual (on my watch list) or they never talk…

    2 votes

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  18. Using the RingEX Universal Unique ID UUI on the call, RS4RCX can pick up that multiple agents handled a single caller (noted by UUI). Highlight when a call is part of a segment and offer the RingSense User with permissions to play in a single view the call from the perspective of the Call being the focus. Versus now I play a call segment by agent and may not know the call was transferred to another agent etc.

    2 votes

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  19. Have summaries and transcripts for texting as well

    2 votes

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  20. For both RingSense for Sales and RingSense for RingCx.

    Not every call will follow the exact same flow, thus there needs to be if/then logic that allows for additional questions IF they apply. AND/OR as a different option, it would be nice to add ‘not applicable’ as an additional response option within the "Yes/No" response type. As it stands today, the only options are yes or no.

    2 votes

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