208 results found
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overview Insights in progress too slow
Load time is too slow and takes over an hr. Have it let us access the raw transcripts immediately while the system does its thing with the other ai stuff?
1 vote -
Caller Id showing Company Name
When using Ring Central for business [multiple lines], it should have the ability to show the Company name as the Caller Id when contacting customers. Most people will not answer the phone when they see a number they do not know, as well as often delete texts before reading it.
If the person we call can see it is from our company, they will likely answer.1 vote -
Please include Jobber CRM integration
Include Jobber CRM integration
1 vote -
Automated/Scheduled Reporting
Ability to set up predefined reports and schedule for email delivery.
1 vote -
Ability to associate trackers to teams
Our company has multiple departments, all with different roles. We need the ability to associate specific trackers to these teams. Our Admissions team takes a different type of call than our technical support team.
1 vote -
disable video meeting
Customer want to turn off or turn on video meeting from users extension , or for standard Roles.
1 vote -
RingSense: Ability to export "Next Steps" on a CSV or PDF file
we should have a feature like this for easy export instead of doing copy paste
1 vote -
RingSense Automatic User Provisioning
Suggesting a means to streamline/auto-provision users within RingSense for Sales, similar to how the existing auto-provisioning feature works for users within RingEX.
Essentially, admins would be able to authorize RingSense for Sales within their directory environment (Azure AD, Okta, etc) and define a provisioning scope that they could add user emails to. Once synced with their RingEX account, users in the provisioning scope would be auto-assigned RingSense for Sales licenses.
1 vote -
Allow one final Submit for scorecards
When you're scoring a call, you have a Submit button per section. When you submit your scoring, it sends an email each time which can be confusing on the receivers end. If you could allow to score sections of the call and then have one final Submit Scores button, which sends one whole package email to the end user, with everything together, it'd be less confusing and definitely more beneficial to have it all on one communication.
1 vote -
Don't limit feedback or comment characters
Currently when leaving feedback, I'm limited to 1000 characters max. I find this can be hindering on providing thoughtful insight and suggested improvements in a readable/bulleted format. I would add, the feedback and comment sections are meant to leave something at that exact moment on the call. I am looking for a general large text field to leave feedback on the overall call, not just for specifics moments of the call.
1 vote -
Allow multi select or bulk function
In the my calls dashboard allow multiselect select feature to bulk achieve, mark as reviewed, move, tag, or link deal to selected calls.
1 vote -
Aggregate Reports for Call Metrics
Option to have an overall aggregated reports for call metrics (Sentiment, Talk to Listen Ratio, Talking Energy and Speed, Interruptions , etc.)
For example , call metrics from ~50 calls from last month, etc.
1 vote -
Create deals without having a CRM connected
Allow admins/managers to create custom deals when there is no CRM
Integrations connected.1 vote -
Allow Custom Tags for Calls
Allow custom and searchable tags for calls.
1 vote -
Add Service Industry under organization
I would like to see specific trackers for home improvement, electric, plumbing, HVAC, etc. industries.
1 vote -
Objections
An Objections Dashboard. AI filters common categories for objections and groups then alike.
1 vote -
Ringsense Feedback tab for members
Client wanted to provide a feedback tab on their members too. A feedback tab that collates all the feedback for that agent. At the moment the feedback is just showing on the notification on members end. Also a feeback tab for managers or admin that shows all the feedback history.
1 vote -
filter
Ability to filter to only inbound calls. And also only calls over a certain time threshold such as 30 or 60 seconds.
1 voteNow we have both a "Duration" and "Call direction" filters - see them in "All Filters" on the Calls page
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It would be great to 'compile' the Transcript for EACH caller and then be able select each individual caller to bulk copy the text
Transcription Caller Selection
1 vote -
Allow Comments and Feedback anywhere I listen to a call
Currently in both RingSense for Sales and RingSense for RingCX, the only place you can add Comments or Feedback is from the Call Details page. If playing a call from the Summary tab, would be good to expose option for additional functions (ie: Feedback) via a right-click, or adding a header bar above the Playback controls.
1 vote
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