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579 results found

  1. Add an attachment (files, images, etc.) using HVSMS

    To be able to add attachments like files or images using the High Volume SMS.

    7 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Display Extension DND Status in RingCentral Admin Portal

    Currently, there is no way for admins to view the Do Not Disturb (DND) status of users from the RingCentral Admin Portal. The only way to determine if a user has enabled DND is by accessing their individual RingCentral app, which is not scalable or practical in environments with multiple users or contact center agents.

    This feature request is to add real-time visibility of each user’s DND status directly within the Admin Portal, either as a standalone column in the Users list or within each user’s profile page. Ideally, this would include:

    A visual indicator (e.g., icon or label) showing…

    6 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  3. SMS Automator - Delay SMS and MMS feature

    I was looking to delay send the SMS. The link you sent is for automated messages.
    Is there a way to schedule SMS or MMS to be sent

    6 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  4. RC App - Export Data Custom Date

    I can only export data up to 180 days from the RC App, I need to make it more than 180 days.

    6 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  5. Provide features to personalize the default logging of a subject line.

    I would love to be able to personalize the default subject line logged for an SMS in Salesforce. Notably, if I could make it "SMS with <name>" or--even better--"SMS about <x>" from the first line in my notes or something of the like.

    6 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  6. Stream Deck

    Create a plugin to be used with a Stream Deck.

    6 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  7. Messaging interconnection between MS teams and MVP

    We are getting more request for combined environment with customers with MS Teams and MVP/RC Apps and they want to be able to message cross platform

    6 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  8. Zendesk Integration to show IVR/dialed number info

    Request is for an expansion on the Zendesk integration to show what number the customer dialed and what the customer picked during IVR. If various companies were merged and customers can call different numbers depending on product, then can pick the reason for their call. The called employee currently has to ask all these questions again and has no idea what the customer called and why.

    6 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  9. Tekion CRM integration

    This is a new car dealership platform that many dealerships are moving to.

    6 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  10. Integrate with eClinicalWorks

    eCW is one of the most popular EMR systems. By integrating the two systems providers will have a more streamlined experience to hopefullly enhance patient care.

    6 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  11. Integration and/or App for SalesLoft

    SalesLoft has the ability to make calls from their website. It would be great to use RingCentral.

    6 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  12. Better integrate with Microsoft FindTime

    We use FindTime a lot and when using RingCentral Video links with FindTime we run into a bunch of problems.I opened a ticket with support (12440948) and they suggested a feature request.They confirmed: I was not able to click the meeting invite to start the RCV meeting. I had to manually copy and paste the link into my Google Chrome Browser for it to work. What is also odd is that when I did that and put it into Chrome, it added a semi-colon which made the link invalid. Once I removed the semi-colon, it worked perfectly.

    6 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  13. Add an AgencyZoom integration

    add agencyzoom as an integrated app.

    6 votes
    2 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  14. Integrate Ringcentral Tasks into Google Calendar for google workspace

    You should be able to create a task in a ringcentral team and have it appear in the google calendar. For example, if there is a team called "daily tasks" it would create a "daily tasks" google calendar and any tasks assigned through ringcentral in that team would also appear in google. Or if there is already a calendar created in google, be able to connect it to a new or existing ringcentral team.

    6 votes
    Under Review  ·  2 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  15. Only Offer Teams Plugin Download After Unable to Detect Plugin

    Users who click the "Open plugin" button are redirected to a website (https://teams.ringcentral.com/assets/tab/rc/_beta/plugin-download.html?locale=en-US#/) where the most predominant button is the "download" button. The website should instead try to detect and launch the plugin, and if it is not detected, then offer to download and install the plugin.Citrix already does this with Citrix Reciever, so there's no reason that RingCentral couldn't adopt this.Alternatively, RingCentral could make the "Launch" button the predominant button and make the "Download" button smaller.The EXE installer should detect the presence of the MSI and not allow installation to continue. Right now, if the MSI version…

    6 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  16. WhatsApp Business X Ring Central

    Please integrate all direct numbers with WhatsApp business. Only the main number has access to WhatsApp business. All numbers on an account should have WhatsApp business access.

    5 votes
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  17. Call forwarding in RingCentral for Outlook

    I’d like to suggest a new feature for the RingCentral integration with Microsoft Outlook. It would be incredibly helpful if users could manage their call forwarding settings directly within the Outlook interface.

    Right now, managing call forwarding requires switching back and forth between RingCentral and Outlook, which can disrupt workflow. If we could set up and adjust call forwarding settings right from Outlook, it would make the process much easier and more efficient.

    The idea is to have an intuitive interface for call forwarding settings within the RingCentral tab in Outlook, similar to what’s available in the RingCentral app. It…

    5 votes
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. Call transcription option in Bullhorn

    I am on RingEx premium with Bullhorn integration. I need to know if there is call transcription (other than video meetings) that can be documented in bullhorn notes.

    5 votes
    1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  19. Multiple accounts

    Hi,
    I have multiple accounts with ring central. It is difficult to keep on track with different accounts since we are can only log into one account at a time. I believe I am not the only person with multiple accounts, Is there a way to be able to switch from one acct to another under 1 umbrella log-in without logging out of one? I am now required to get another phone in order to keep track of my phone call. If I want to start another business, will I have to get another phone, this will lead me to…

    5 votes
    1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. Need a click to dial feature for the RC for Google Chrome Extension

    The request is for a click to dial feature for the RC for Google Chrome extension.

    5 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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