Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

107 results found

  1. Hubspot integration - Log all calls regardless if RingCentral & Hubspot browser is closed + Missed calls for call queues

    The new RingCentral for Hubspot Chrome Extension does help in logging some but not all calls. If you are out of office, not logged in (aka after business hours) and/or hubspot is not open at all times... then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in our Hubspot CRM. This causes gaps in the visibility of our customer interactions and communications. Also, missed calls into a shared phone number/call queue do not log into Hubspot or if they do it…

    30 votes
    1 comment  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  2. Hubspot Extension - Edit Ringtone & Ringtone Volume

    The only way for calls to log into Hubspot is if the RingCentral for Hubspot Chrome Extension is installed. This helps with most calls (not all) logging in Hubspot but the biggest frustration is that the extension ringer, both the ringtone sound itself and the volume of the ringtone is very loud and sounds like an old-school landline telephone. The sound is incredibly distracting and painful. There are no settings to turn this off, change the ringtone or adjust the volume. This can effect how sales/customer service teams perform and if we remove the extension then our calls won't log…

    18 votes
    1 comment  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  3. Add "Ask First" Feature to HubSpot Plug In

    You can only blind transfer with the HubSpot Plug In. We need to be able to talk to who we are transferring to first. Please add this feature. It is already a RingCentral Feature just need the option added to the HubSpot Plug In.

    8 votes
    3 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  4. Hubspot Conversational Intelligence

    I would like to have conversational intelligence with Hubspot where it will have the ability to transcribe the conversation for recorded calls.

    8 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  5. HubSpot Contacts for Unknown Numbers

    HubSpot keeps saving new inbound calls as contacts on BT Account whenever we receive a call from Unknown numbers. It would be best it to relate those Unknown numbers to existing contacts

    7 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  6. RC for Hubspot Mobile Option

    They would like to be able to their Mobile to work using the feature they normally use from their computer if they need to be out and still be able to do their task even from outside using Hubspot/RC integration

    7 votes
    Under Review  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  7. Log recorded calls in Hubspot.

    Currently, all recorded calls can only be found under RingCentral's side. It is better if it can also be found on Hubspot's interface.

    7 votes
    Under Review  ·  1 comment  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  8. RingCentral Webinar for HubSpot

    It would be great if we had an option to use RingCentral Central for Hubspot, just like with Salesforce. https://www.ringcentral.com/apps/office-at-hand/ringcentral-webinar-for-salesforce

    6 votes
    0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  9. Sync RC contacts to Hubspot contacs

    The customer wants to sync the RingCentral app contacts to Hubspot contacts

    6 votes
    0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  10. MMS | RingCentral for Hubspot

    For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.

    It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.

    5 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  11. Use HubSpot native dialer for calls

    Currently, we do have two options for placing a call using RingCentral for HubSpot
    1. Click to dial
    2. From the CTI dialer

    It would be great if we have an option to have the Call button from Hubspot working after installing the RC for HubSpot dialer

    5 votes
    0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  12. RingCentral for Hubspot call log in Notes

    The customer wanted to save the call logs in Notes in Hubspot.

    5 votes
    0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  13. Hubspot authentication

    In the RingCentral for Hubspot plugin, users are required to have their HS email match their RC email for them to authenticate.

    For some use cases where it is not ideal for users to have their own logins in Hubspot, they won't be able to utilize the plugin to log their calls and for the C2D feature.

    There should be at least a workaround for situations similar to this.

    4 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  14. RingCentral Video meetings in RC for HubSpot

    A way for end-users to integrate their RC Video meetings to HubSpot Profiles.

    Currently, calls are pulling through wonderfully, but I would love to have their Video meetings added, too, if possible.

    4 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  15. RC for Hubspot - Call Logs and Recordings

    We need to sync all call records and transcripts done within Ringcentral with Hubspot so all interactions appear on our Hubspot contact records. The problem I've found with all options I have found and tested is that one integration only integrates contact info and the other integration only logs calls done within Hubspot via the Ringcentral for Hubspot integration.

    We need all calls logged, even those done outside of hubspot. For example, if a client calls one of our agents directly on your Ringcentral softphone, we need it logged in hubspot but it doesn't right now. Only if the agent…

    4 votes
    0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  16. Hubspot Contacts sync with RC App contacts

    Needs to sync the contacts of Hubspot with RC App Contacts, currently only Google and Microsoft contacts are available to sync.

    4 votes
    1 comment  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  17. RingCentral for Hubspot (Chrome extension): Transfer live call to RingCentral Co-worker (warm, blind, to VM)

    Transfer live call to RingCentral Co-worker (warm, blind, to VM)

    4 votes
    Under Review  ·  1 comment  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  18. Force call type/outcome for logged calls | RingCentral for Hubspot

    A way to force the call type and call outcome upon logging a call and default these to mandatory. Corporately we are trying to capture reporting on this but because it is not forced people are skipping this step.

    4 votes
    1 comment  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  19. Add RingCentral to Hubspot's Meeting Scheduler

    In Hubspot, it has the a booking scheduler to clients, so that, like Calendly, they can pick a time from my calendar to meet. Zoom has this ability. I'd like RingCentral to have that power too. We can't let Zoom beat RingCentral, can we? I have attached a picture of when I edit my meeting scheduler, it shows the option to add a videoconference link, and I can choose Zoom.

    4 votes
    Under Review  ·  1 comment  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  20. Hubspot calls to Deskphone instead of RC Softphone

    Needs to connect/ring physical phones when receiving calls from RingCentral, instead of using RC softphone

    4 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?
← Previous 1 3 4 5 6
  • Don't see your idea?