85 results found
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Hubspot integration - Log all calls regardless if RingCentral & Hubspot browser is closed + Missed calls for call queues
The new RingCentral for Hubspot Chrome Extension does help in logging some but not all calls. If you are out of office, not logged in (aka after business hours) and/or hubspot is not open at all times... then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in our Hubspot CRM. This causes gaps in the visibility of our customer interactions and communications. Also, missed calls into a shared phone number/call queue do not log into Hubspot or if they do it…
30 votesThis has been implemented with our release of Activity Sync through integration console available here:
https://support.ringcentral.com/article-v2/Intro-to-Activity-Sync.html?brand=RingCentral&product=RingEX&language=en_US
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Hubspot Extension - Edit Ringtone & Ringtone Volume
The only way for calls to log into Hubspot is if the RingCentral for Hubspot Chrome Extension is installed. This helps with most calls (not all) logging in Hubspot but the biggest frustration is that the extension ringer, both the ringtone sound itself and the volume of the ringtone is very loud and sounds like an old-school landline telephone. The sound is incredibly distracting and painful. There are no settings to turn this off, change the ringtone or adjust the volume. This can effect how sales/customer service teams perform and if we remove the extension then our calls won't log…
18 votesThis feature has not been released. Users can feel free to adjust their volume and ringtone options in the integration!
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Unknown Contact Creation
Provide more settings to be able to turn off contact creation for unknown numbers
12 votes -
Call Recordings in Hubspot
Implement Call recordings in HubSpot for playback
12 votesCall Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits
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11 votes
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HubSpot Video Meeting Scheduler
RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites
10 votes -
RingCentral for HubSpot Mobile Experience
Provide a mobile experience for RingCentral for HubSpot
10 votes -
Add "Ask First" Feature to HubSpot Plug In
You can only blind transfer with the HubSpot Plug In. We need to be able to talk to who we are transferring to first. Please add this feature. It is already a RingCentral Feature just need the option added to the HubSpot Plug In.
8 votesThis feature is available today
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RingCentral for Hubspot (Chrome extension): Transfer live call to RingCentral Co-worker (warm, blind, to VM)
Transfer live call to RingCentral Co-worker (warm, blind, to VM)
7 votesSo this is a little tricky to answer. The idea is specifically for our Hubspot Chrome extension, which we are in the long process of retiring. But it has been replaced by a much more modern and all together better integration: our new Hubspot native integration. This new integration does support call transfers.
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HubSpot: Automatic Ticket Creation
Create tickets automatically for calls using the HubSpot Integration
6 votes -
Call Park for RingEX HubSpot
Allow users to park calls within the Integraiton
6 votes -
RingCentral Webinar for HubSpot
It would be great if we had an option to use RingCentral Central for Hubspot, just like with Salesforce. https://www.ringcentral.com/apps/office-at-hand/ringcentral-webinar-for-salesforce
6 votes -
RingOut
Use Ringout for deskphones and other devices
5 votes -
HubSpot Inbox Feature
Utilize RingCentral for HubSpot with the HubSpot inbox feature
5 votes -
MMS | RingCentral for Hubspot
For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.
It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.
5 votesThe new native Hubspot integration supports both sending and receiving MMS (SMS with images) messages!
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Use HubSpot native dialer for calls
Currently, we do have two options for placing a call using RingCentral for HubSpot
1. Click to dial
2. From the CTI dialerIt would be great if we have an option to have the Call button from Hubspot working after installing the RC for HubSpot dialer
5 votesThis has been implemented. RingCentral for HubSpot now utilizes the HubSpot calling SDK
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RingCentral for HubSpot - Fax
Ability to fax using the HubSpot integration
4 votes -
RingEX for HubSpot: Conference Call Capability
Ability to have conference calls within the RingCentral for HubSpot Integration
4 votes -
RingCX HubSpot Extension Ability to send SMS
While using the RingCX HubSpot extenstion you should be able to send SMS by hovering over the contact records phone number just like you can with the EX extension. You should also be able to send SMS through the workflows with the CX extension. It is inefficient to have agents go back and forth between EX and CX so they they can do SMS.
4 votes -
Hubspot authentication
In the RingCentral for Hubspot plugin, users are required to have their HS email match their RC email for them to authenticate.
For some use cases where it is not ideal for users to have their own logins in Hubspot, they won't be able to utilize the plugin to log their calls and for the C2D feature.
There should be at least a workaround for situations similar to this.
4 votes
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