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85 results found

  1. Hubspot integration - Log all calls regardless if RingCentral & Hubspot browser is closed + Missed calls for call queues

    The new RingCentral for Hubspot Chrome Extension does help in logging some but not all calls. If you are out of office, not logged in (aka after business hours) and/or hubspot is not open at all times... then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in our Hubspot CRM. This causes gaps in the visibility of our customer interactions and communications. Also, missed calls into a shared phone number/call queue do not log into Hubspot or if they do it…

    30 votes
    1 comment  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  2. Hubspot Extension - Edit Ringtone & Ringtone Volume

    The only way for calls to log into Hubspot is if the RingCentral for Hubspot Chrome Extension is installed. This helps with most calls (not all) logging in Hubspot but the biggest frustration is that the extension ringer, both the ringtone sound itself and the volume of the ringtone is very loud and sounds like an old-school landline telephone. The sound is incredibly distracting and painful. There are no settings to turn this off, change the ringtone or adjust the volume. This can effect how sales/customer service teams perform and if we remove the extension then our calls won't log…

    18 votes
    1 comment  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  3. Unknown Contact Creation

    Provide more settings to be able to turn off contact creation for unknown numbers

    12 votes
    New  ·  3 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  4. Call Recordings in Hubspot

    Implement Call recordings in HubSpot for playback

    12 votes
    5 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

    Call Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits

  5. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts

    11 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
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  6. HubSpot Video Meeting Scheduler

    RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites

    10 votes
    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  7. RingCentral for HubSpot Mobile Experience

    Provide a mobile experience for RingCentral for HubSpot

    10 votes
    New  ·  6 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  8. Add "Ask First" Feature to HubSpot Plug In

    You can only blind transfer with the HubSpot Plug In. We need to be able to talk to who we are transferring to first. Please add this feature. It is already a RingCentral Feature just need the option added to the HubSpot Plug In.

    8 votes
    3 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  9. RingCentral for Hubspot (Chrome extension): Transfer live call to RingCentral Co-worker (warm, blind, to VM)

    Transfer live call to RingCentral Co-worker (warm, blind, to VM)

    7 votes
    2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminByrne Reese (Group PM, RingCentral) responded

    So this is a little tricky to answer. The idea is specifically for our Hubspot Chrome extension, which we are in the long process of retiring. But it has been replaced by a much more modern and all together better integration: our new Hubspot native integration. This new integration does support call transfers.

  10. HubSpot: Automatic Ticket Creation

    Create tickets automatically for calls using the HubSpot Integration

    6 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  11. Call Park for RingEX HubSpot

    Allow users to park calls within the Integraiton

    6 votes
    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  12. RingCentral Webinar for HubSpot

    It would be great if we had an option to use RingCentral Central for Hubspot, just like with Salesforce. https://www.ringcentral.com/apps/office-at-hand/ringcentral-webinar-for-salesforce

    6 votes
    0 comments  ·  Integrations: HubSpot  ·  Admin →
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  13. RingOut

    Use Ringout for deskphones and other devices

    5 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
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  14. HubSpot Inbox Feature

    Utilize RingCentral for HubSpot with the HubSpot inbox feature

    5 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
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  15. MMS | RingCentral for Hubspot

    For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.

    It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.

    5 votes
    2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  16. Use HubSpot native dialer for calls

    Currently, we do have two options for placing a call using RingCentral for HubSpot
    1. Click to dial
    2. From the CTI dialer

    It would be great if we have an option to have the Call button from Hubspot working after installing the RC for HubSpot dialer

    5 votes
    0 comments  ·  Integrations: HubSpot  ·  Admin →
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  17. RingCentral for HubSpot - Fax

    Ability to fax using the HubSpot integration

    4 votes
    New  ·  3 comments  ·  Integrations: HubSpot  ·  Admin →
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  18. RingEX for HubSpot: Conference Call Capability

    Ability to have conference calls within the RingCentral for HubSpot Integration

    4 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  19. RingCX HubSpot Extension Ability to send SMS

    While using the RingCX HubSpot extenstion you should be able to send SMS by hovering over the contact records phone number just like you can with the EX extension. You should also be able to send SMS through the workflows with the CX extension. It is inefficient to have agents go back and forth between EX and CX so they they can do SMS.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  20. Hubspot authentication

    In the RingCentral for Hubspot plugin, users are required to have their HS email match their RC email for them to authenticate.

    For some use cases where it is not ideal for users to have their own logins in Hubspot, they won't be able to utilize the plugin to log their calls and for the C2D feature.

    There should be at least a workaround for situations similar to this.

    4 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?
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