1511 results found
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Pre-scheduled messaging
Allow for any direct or team message to be scheduled to send at a specific time and date.
2 votesWorkflow Builder will soon be adding support for "scheduled workflows" - a feature that could support this use case.
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Snapdragon Processor needs to be added to the recommended hardware for Avaya Cloud Office Platform URGENTLY. Y>
We request an essential and urgent update to the Avaya platform. We have purchased new laptops for the office to find Avaya is no longer working on the latest processors. Extremely disappointing!
1 vote -
Ability to disable the contact in RingCentral App.
Ability to disable the contact in RingCentral App.
1 vote -
HubSpot call log automation
Would it be possible for RingCentral (HubSpot) to automate call dispositions, meeting types, and call outcomes? JustCall seems to offer this functionality, and implementing something similar could enhance efficiency and save time for users.
3 votes -
AI Notes on RingCentral for Dynamics
The AI transcribing and notes feature that's on the desktop app is not available for the integration. This would be a great feature since this can be added to the phone call and connected to the contact / relationship in the CRM automatically, instead of having to type out notes.
1 vote -
RingCentral & Optus should have AI to RingCentral and optus partner
is optus getting AI integrated also
1 vote@Frank Can you provide a little more detail here. It might be helpful to tell us more about Optus, and specifically an integration would look like or enable.
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Enable multiple features for SCIM Active Directory Provisioning
Ability to "Department Field" in RC Admin portal after provisioning
Ability to modify the options for new users provisioned through SCIM. See attached screenshot for reference1 vote -
Route RingCentral Voicemails to HubSpot via Email
Enable voicemail messages from RingCentral to be routed automatically to a HubSpot account via email, so they can be logged and associated with the relevant contact or deal.
Use Case:
Many teams use HubSpot as their primary CRM and communication log. While RingCentral currently offers call logging through its native integration, voicemail messages often remain siloed in RingCentral, leading to missed follow-ups and fragmented records.We would like to get this done without relying in Zapier since you can only connect accounts in Zap as a user-level.
1 vote -
Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user m
Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user makes an outbound call the voice recording of the user could say, Hello, this is ______________ from XYZ company on a recorded line.... then the user would just take over the call seamlessly. Your current way of announcing causes everyone to hang up! This is super important in Florida as we are a two party consent state for call recording. This is critical, I basically won't allow outbound callers in my company to…
1 vote -
Dynamics calling mode
Add MS Teams Embedded app as option on the dropdown of calling mode of RingCentral for Dynamics
3 votes -
Audit Trail search on how the user logged in? Was it SSO or native credentials?
Within the Audit Trail we would like additional login information on how the user logged in. Whether it was by SSO or native credentials.
1 vote -
Change the number off repeating prompts in IVR before net action
We would like to have the option to change the number off repeating prompts before the next action
in our IVR menu
Min 1 repeat to max 101 vote -
RingCentral for Salesforce - Call Transcription
Requesting to add the option for Call Transcription for this particular RingEX integration:
https://www.ringcentral.com/apps/salesforceThe other option is to currently use the RingSense integration, but it is preferred to have the call transcription added to the package we currently have installed instead of opting for RingSense.
6 votes -
Ability to remove/modify options on Call logs on Salesforce CTI
Enable a feature wherein users are able to modify to remove/add options on call log
1 vote -
SMS Template in RingCentral for HubSpot
SMS Template in RingCentral for HubSpot
We need templated text messaging so opt out/help, etc, can be automated to ensure TCR compliance.
2 votes -
Warm Transfer call for Yealink T4*U, T5*W and W7*P
Warm Transfer call for Yealink T46U, T48U, T57W and W76P
Feature Request : Warm Transfer call for Yealink T46U, T48U, T57W and W76PDetails : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U, T57W and W76P
Current behavior : blind transfer is set for the yealink transfer key
Brand : BT Business
1 vote -
Too many active phones when using HubSpot
Using the Ring/HubSpot extension for all calls using the browser, and only having the desktop program open to view the HUD. Setting the Ring/HubSpot extension for all calls to go through the RingCentral app rather than the browser resolves all of the above issues, but then he will have two apps side by side that he needs to jump between to do different functions and it introduces a couple extra button presses.
2 votes -
To removed recruitment and staffing offers from Prohibited campaigns
Customer need to have sms feature for his recruitment and staffing business
1 vote -
auto reply sms for new customers
for the system to send automated text to customers once the system detects they are a new patient
1 vote -
Time Based Call Routing in Visual IVR editor
Please add date/time and formula based call routing in visual IVR setup.
1 vote
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