Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1421 results found

  1. Ability to change the call recording format to stereo using the developers.ringcentral.com/api-referenc/voice platform

    Ability to change the call recording format to stereo using the developers.ringcentral.com/api-referenc/voice platform

    1 vote
    New  ·  0 comments  ·  APIs  ·  Admin →
    How important is this to you?

  2. RC for Salesforce - Campaign

    I use Ring Central from Salesforce. I have a one-time request: We need to send messages to ~ 216 people from a Salesforce Campaign. They are members of this specific campaign. Is this possible with the Salesforce—Ring Central Integration?

    3 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  3. Klara Integration for Push to Text

    If a caller is waiting in the call queue, callers should have an option to opt in for SMS/Push to text with the help of Klara Software Integration.

    For Example:
    "If you want to continue to hold and speak with an agent, press 1. If you want to receive an SMS so an agent will reach out to you, press 2" The caller should receive an SMS based from what they selected from the IVR.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  4. Salesforce Mtaching fields

    We are currently using a custom field on our Opportunity object for matching related cases. Is there a way to use multiple fields for matching? For example, sometimes we contact clients on their main phone number, but they also have an alternate phone number too. We'd like communication with either their main or alternate phone numbers to return matches in RingCentral. Is this possible, or can you only match using one phone number field?

    Thank you!

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  5. Auto-Answer in Salesforce RingEx

    Would be great if Auto-Answer in Salesforce is also available in RingEx and not just in RingCx/CC account

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  6. We would like to play an announcement or text to speech, while using the API to make a call.

    We would like to play an announcement or text to speech, such as "Your document has expired." Kindly provide a revised version as soon as you can. We can play "Thank You" while using the API to make a call.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  7. Dynamics ticket

    Ability to assign the tickjet to the user who take in the all and not the main admin

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  8. AI Sip Server

    To have an option to connect Poly.ai integration with RingCentral.

    We are going to try to use this AI program to answer calls for reservations. We will need to be able to port calls over to them and back. Im not sure how to set this up. Can you point me in the right direction?

    2 votes
    New  ·  0 comments  ·  APIs  ·  Admin →
    How important is this to you?

  9. Dynamics 365 Call Logs - "Regarding" field

    Ability to add the Regarding call disposition on Create Call Log tool for Dynamics to RC Integrations

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  10. Netsuite ticket creation

    customer would like to have an ability where netsuite can automatically create a case during inbound call

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  11. RingCentral Applications Should Show Common Area Phone Contacts

    RingCentral App users are expecting to see in the company contacts list the common area phone numbers. Please refer from the list of contacts in RingCentral Service Web.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. User Provisioning should not have a welcome Email

    Provisioning the Users from Azure to be added in RC Users should not require them to setup their account like creating password, PIN and SQ since they are going to login only using SSO.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  13. woodelivery

    we use woo delivery could you please connect it with ring central

    1 vote
    New  ·  1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  14. Direct Routing API for Teams toggle

    An API for the native Direct Routing Teams toggle would ensure that full automation of moves adds and changes via API can be achieved.

    7 votes
    New  ·  0 comments  ·  APIs  ·  Admin →
    How important is this to you?

  15. Click to Dial on Hubspot mobile

    Would like to have the ability to just tap on a phone number on an email or in Hubspot mobile and will dial out in RingCentral app

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  16. Fax outlook notification - Print to Fax

    When Print to Fax is enabled in the App, email notifications that are being received through Outlook should automatically tagged as read when the fax is printed.

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Task Tab on the Desktop App -

    I would like to see my tasks on the sidebar like I can see my text messages.
    Now, I must remember that I assigned a task, so go to the individual name and click tasks.
    It is very labor-intensive

    1 vote
    New  ·  0 comments  ·  Developer Platform  ·  Admin →
    How important is this to you?

  18. Provide features to personalize the default logging of a subject line.

    I would love to be able to personalize the default subject line logged for an SMS in Salesforce. Notably, if I could make it "SMS with <name>" or--even better--"SMS about <x>" from the first line in my notes or something of the like.

    6 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  19. AI notes from RingCentral automatically loaded into Advyzon

    Some have suggested this for other integrations - just throwing the hat in the ring for all Advyzon users!

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  20. Marked as call answered instead of missed | Dynamics365

    As of now this behavior is by design when queue ring settings is set to ring 'Longest Idle', as for the customers to know that the queue call was answered elsewhere the call history is marked as call answered instead of missed.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?
1 2 … 8 10 12 … 71 72
  • Don't see your idea?