1510 results found

1. Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts.

   Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts as default

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  2 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

2. Hubspot call task

   We were using RingCentral for HubSpot chrome extension to call our customer before. And now as this sees sunset, we have added the RingCentral as a full integration into HubSpot and started using Call function.

   What's happening now is, when we start a call type task from the task queue in HubSpot, it automatically calls the customer. Which we do not want. We want the control over when to call the customer.

   We have contacted HubSpot and at the moment they don't have a setting to turning off this feature. Please have a feature in RingCentral to turn this off.

   7 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

3. RingOut

   Use Ringout for deskphones and other devices

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Under Review  ·  2 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

4. RingCentral for HubSpot - Fax

   Ability to fax using the HubSpot integration

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  3 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

5. Freedom to download old versions of RC App VDI Universal Service

   Ability to or feature to which customers are free to download old versions of RC App VDI Universal Service. The https://support.ringcentral.com/download.html page only has new versions available. Availability of older versions would be a lot of help.

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

6. Display Inbound Caller ID in Preview Window for RingCentral for HubSpot

   Description:
   Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

   Current Behavior:

   • The preview window shows the last received call information instead of the new incoming call.
   • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

   Requested Enhancement:

   • Modify the RingCentral for HubSpot integration to dynamically refresh the call preview window and display the active caller’s phone number/caller ID for each inbound call.
   • Ensure the preview window loads properly and does not freeze or display outdated information.

   Business Impact:

   • Users rely on accurate caller information for timely and efficient customer engagement.
   • Incorrect or missing caller ID affects call handling, CRM record accuracy, and overall productivity.

   Environment:

   • Integration: RingCentral for HubSpot
   • Affected Users: Multiple HubSpot users handling inbound calls
   • Behavior: Intermittent loading issues and outdated caller data in preview window

   Description:
   Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

   Current Behavior:

   • The preview window shows the last received call information instead of the new incoming call.
   • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

   Requested Enhancement:

   • Modify the RingCentral for… more
   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

7. Ability to "Share" voicemails in Teams Embedded App

   In the RingCentral desktop, we have the option to share voicemails which apparently is non-feature while using the Teams app. The only option we have is to "Download" but I feel that the extra steps to export and import a file as opposed to sharing the voicemail to someone within the company can be felt on our productivity.

   14 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Future Consideration  ·  5 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

8. Add SMS records in Hubspot Reports

   In Hubspot Reports, users can view records for calls, Meetings, and Emails, but no information is pulled for SMS activity.

   The Report has an SMS column, but it displays 0, although under contact activities, we can see SMS transactions.

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  1 comment  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

9. n8n

   n8n is workflow automation platform similar to zapier, which is already integrated with RingCentral. It will be great if there is integration available for n8n and n8n is also a popular workflow automation platform https://n8n.io/

   7 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   New  ·  0 comments  ·  APIs  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

10. Autocreate contact Pipedrive

    Autocreate contacts that does not exist. Pipedrive or RingCentral App Connect

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

11. HubSpot Native Migration

    RingEX for RingCentral is still not available for Partner Brands like AT&T,

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

12. DND Dropdown Option for UK and EU Tenants

    Do Not Disturb (DND) dropdown option for UK and EU tenants to define call routing behavior when on DND.

    Currently for UK and EU accounts, when users enable Do Not Disturb (DND), incoming calls are automatically rejected with default behavior (e.g., busy tone or system-defined action).
    There is no user-level or admin-level control over how calls are handled while DND is active.

    This feature request proposes adding a dropdown menu under DND settings for UK and EU tenants, allowing them to select how incoming calls should be routed during DND.

    When DND is enabled, users (or admins) can choose one of the following actions via a dropdown:

    Send to Voicemail – Route all incoming calls directly to voicemail.

    Forward the Call – Allow users to specify a forwarding number or extension.

    Play Announcement – Play a pre-configured message

    Do Not Disturb (DND) dropdown option for UK and EU tenants to define call routing behavior when on DND.

    Currently for UK and EU accounts, when users enable Do Not Disturb (DND), incoming calls are automatically rejected with default behavior (e.g., busy tone or system-defined action).
    There is no user-level or admin-level control over how calls are handled while DND is active.

    This feature request proposes adding a dropdown menu under DND settings for UK and EU tenants, allowing them to select how incoming calls should be routed during DND.

    When DND is enabled, users (or admins) can choose one… more

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

13. RC to Hubspot SMS Logging

    Get the SMS logging recorded under the user’s name so that we can have accurate activity tracking.

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

14. Hubspot SMS deals

    Ability to send SMS through deals page in Hubspot . Just like the option that shows on the "conytacts" page .

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

15. Add Website/URL Field When Adding New Contacts

    Hi, I have integrated my google contacts with ring central. There are some fields missing. Every one of my contacts has a webpage / URL. In my ring central contacts I do not see this and I am unable to add webpage / URL for my contacts

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

16. RC App Connect

    Best method to deploy the RC App connect to our current users in bulk.

    Standardize the settings for deployment as I have them functioning in my current test environment.

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

17. Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce

    Allow users directly from the RingCentral for Salesforce to enable themselves to accept or not accept queue calls.

    11 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  9 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

18. HouseCall Pro integration

    Automatically show caller details/past jobs and other info from HouseCall Pro. Please integrate it with Housecall Pro

    8 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  2 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

19. Support for Voicemail Co-Recipient in HubSpot Integration

    Description:
    Currently, RingCentral allows selecting a voicemail co-recipient, enabling voicemail from one extension to be shared with multiple users’ mailboxes. The HubSpot integration does not support this functionality.

    Use Case:
    Users want voicemails from a single RingCentral extension to appear in multiple HubSpot user mailboxes, improving visibility and collaboration across teams.

    Current Behavior:
    Voicemails can only be logged or delivered to a single user within HubSpot, limiting shared access and requiring manual forwarding or additional workarounds.

    Expected Behavior:
    The HubSpot integration should allow voicemails to be shared with multiple users, similar to the native RingCentral feature.

    Impact:
    Improved team efficiency and collaboration, reduced manual forwarding of voicemails, and consistent visibility of messages for all relevant users.

    Additional Notes:

    Description:
    Currently, RingCentral allows selecting a voicemail co-recipient, enabling voicemail from one extension to be shared with multiple users’ mailboxes. The HubSpot integration does not support this functionality.

    Use Case:
    Users want voicemails from a single RingCentral extension to appear in multiple HubSpot user mailboxes, improving visibility and collaboration across teams.

    Current Behavior:
    Voicemails can only be logged or delivered to a single user within HubSpot, limiting shared access and requiring manual forwarding or additional workarounds.

    Expected Behavior:
    The HubSpot integration should allow voicemails to be shared with multiple users, similar to the native RingCentral feature.

    Impact:
    Improved team efficiency… more

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

20. Improve Contact Selection for Accounts with Multiple Contacts Sharing the Same Number

    escription:
    Currently, the system displays only the first 5 contacts associated with an account when searching for contacts within the application. This behavior requires users to manually log calls to the correct contact when there are more than 5 contacts sharing the same phone number.

    Current Behavior:

    Application shows only the first 5 contacts for an account when multiple contacts share the same phone number.

    Users must manually select or log calls to the appropriate contact if the intended contact is not within the first 5 displayed.

    Expected Behavior / Enhancement:

    Allow users to view all contacts associated with an account regardless of the number of contacts sharing the same phone number.

    Provide an improved search or selection mechanism to easily log calls to the intended contact.

    Workarounds:

    Users currently manually log calls to the correct contact outside of the default search results.

    Business Impact:

    Reduces efficiency for users handling accounts with many contacts.

    Risk of logging calls to the wrong contact, leading to tracking or compliance issues.

    Priority / Notes:

    Medium to high, depending on frequency of accounts with multiple contacts sharing the same number.

    escription:
    Currently, the system displays only the first 5 contacts associated with an account when searching for contacts within the application. This behavior requires users to manually log calls to the correct contact when there are more than 5 contacts sharing the same phone number.

    Current Behavior:

    Application shows only the first 5 contacts for an account when multiple contacts share the same phone number.

    Users must manually select or log calls to the appropriate contact if the intended contact is not within the first 5 displayed.

    Expected Behavior / Enhancement:

    Allow users to view all contacts associated with an… more

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating