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1075 results found

  1. RingCentral Video meetings in RC for HubSpot

    A way for end-users to integrate their RC Video meetings to HubSpot Profiles.

    Currently, calls are pulling through wonderfully, but I would love to have their Video meetings added, too, if possible.

    4 votes

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  2. Allow to switch to the old interface

    Allow Admins to switch between the new and old interface.

    7 votes

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    1 comment  ·  Other  ·  Admin →
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  3. RingCentral for Outlook using New Outlook

    Currently, the RingCentral for Outlook integration is only visible using the old Outlook layout.

    It would be great if we have the option to have this available in the new Outlook layout.

    Per Microsoft KB: COM Add-ins will not be supported in the new Outlook for Windows but will continue to work in classic Outlook for Windows.

    https://techcommunity.microsoft.com/t5/outlook-blog/add-ins-in-the-new-outlook-for-windows/ba-p/3954388

    3 votes

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  4. Outbound Caller ID - Label Number

    To have an option to modify or change the label for Outbound Caller ID.

    6 votes

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    0 comments  ·  Integrations  ·  Admin →
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  5. Presence sync to expansion panel

    2 votes

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  6. Feature Request : Block Telemarketers/ Telesales from Calling their Numbers

    Feature Request : Block Telemarketers/ Telesales from Calling their Numbers

    Details : Wants to Block All Telemarketer calls from their Business due to them causing nuisance

    Brand : BT Business

    2 votes

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  7. SMS Public Chat Box

    Customer wanted to enable a public SMS chat box in Salesforce for their team to update or see the messages made by their customers with their agents

    3 votes

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  8. Ability to access MS Teams and MS Dymanics 365 using Safari browser

    On behalf of our client, we would like to inquire about the accessibility and compatibility of Microsoft Teams and Microsoft Dynamics 365 when utilizing the Safari web browser. We kindly request information regarding the level of support and functionality offered for these applications on the Safari platform.

    2 votes

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    New  ·  1 comment  ·  Accessibility  ·  Admin →
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  9. Outbound Calls in MS Dynamics 365

    Clicking the Dial button / Phone icon in the Home page of Dynamics 365 only pull up the RC App for outbound calls and not using the RC for Teams Desktop Plugin. The RC for Teams DP only works when clicking the phone number to make outbound calls in the Contacts page of Dynamics 365.

    3 votes

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    1 comment  ·  Integrations  ·  Admin →
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  10. Disconnect "MS Teams Connection" with API

    I would like the capability of toggling the "MS Teams Connection" off for users in MVP with the API. Currently this is not supported.

    4 votes

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    0 comments  ·  APIs  ·  Admin →
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  11. SMS Analytics in Salesforce

    Currently, only the calls are being shown in Salesforce Analytics. It would be best if SMS logs will also show in Salesforce Analytics to see the number of sent/received SMS

    3 votes

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  12. RC EA for MS Teams - Firewall for MSI Deployment

    The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.

    Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.

    It was recommended to…

    3 votes

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  13. A feature that shows which party disconnected the call.

    A report or a feature from Analytics or from the Portal that would show which party disconnected the call: was it the caller or the called party. This would help us in monitoring the calls.

    11 votes

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    0 comments  ·  Other  ·  Admin →
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  14. RC for MS Teams - Incoming Call

    The customer using RingCentral to Microsoft teams Integrated app When they are in teams meeting they are still receiving a call or the phone still ringing

    3 votes

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  15. RingCentral for Salesforce(Salesforce Lightning) -Screenpop to a different tab if there is already an active call going on

    Screenpop to a different tab if there is already an active call going on

    More specifically:

    1. If there are no active calls, and a call comes in: pop within the current tab.
    2. If there is already an active call going on, and another call comes in: pop to a new tab.
    2 votes

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  16. Ability to enable MFA for non-SSO accounts

    Ability to enable MFA for non-SSO accounts

    3 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  17. Automatic Call Recording feature for the Chrome plugin

    Despite the record/pause option appearing on the call window of Google Chrome. It appears that ACR is not fully supported. Hence, a lot of the call recording features such as being able to pause the recording is not available.

    It would be great if this feature is fully implemented on the Chrome plugin since a lot of customers prefer to use the plugin as their daily driver for calls as opposed to the desktop/mobile app.

    2 votes

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  18. CALL SWITCH

    It could have been better if we still have an option to use Call Switch feature even if we have multiple calls ongoing . In order for us to talk to the callers at the same time and not letting them wait on line nor put them them on hold.

    2 votes

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    New  ·  0 comments  ·  Developer Platform  ·  Admin →
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  19. RingCentral Webinar for HubSpot

    It would be great if we had an option to use RingCentral Central for Hubspot, just like with Salesforce. https://www.ringcentral.com/apps/office-at-hand/ringcentral-webinar-for-salesforce

    4 votes

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    0 comments  ·  Developer Platform  ·  Admin →
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  20. Capture messaging via Smarsh

    Smarsh captures sms/text messages. It does not capture internal messages. THis makes no sense. It would be wise to allow SMARSH to capture all.

    3 votes

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