1715 results found

1. MS Teams EA desktop notification for SMS

   Enable OS/desktop notification center alerts for inbound SMS within the embedded MS Teams application

   2 votes

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2. Hubspot should not show SMS delivered if it's blocked by RingCentral

   Currently, SMS that are blocked by RingCentral, for example using link shortener are still showing as sent in Hubspot. We think that if the SMS is blocked then it should not show up on the record or should show up with some indication it was blocked and not received if this is possible.

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3. Use Main Line in sending SMS using SMS Campaigns App for RingCentral

   Option to use the main line in sending SMS using the SMS Campaigns App for RingCentral

   https://www.ringcentral.com/apps/sms-campaigns-app

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4. See users who have used the RingCentral Integration for HubSpot

   Ability to get a list of users who have signed into the RingCentral Integration for HubSpot

   3 votes

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5. Log tasks under the actual user who performed the action

   1. Currently this is a known limitation to the SF connection in integration console.
   2. Once a sf env is connected in the integration console, the CTI apps will use the integration console backend to proxy the sf requests. This makes all these requests use the admin's token that was used to connect the env to the integration console.
   3. Because now all requests are using the admin's tokne, the tasks created are all created by the admin. Although the service makes an effort make the owner the user who handled the call, but not sure if that works for all cases, especially if the call was logged with AAL instead of with CTI app.

   If the customer absolutely needs the tasks to be created by the users, then disconnect the sf env from integration console. That will force the CTI apps to use native CTI interface to create tasks, which will be using each user's session instead. However, that will block them from using AAL.

   1. Currently this is a known limitation to the SF connection in integration console.
   2. Once a sf env is connected in the integration console, the CTI apps will use the integration console backend to proxy the sf requests. This makes all these requests use the admin's token that was used to connect the env to the integration console.
   3. Because now all requests are using the admin's tokne, the tasks created are all created by the admin. Although the service makes an effort make the owner the user who handled the call, but not sure if that works for all cases, especially… more
   5 votes

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6. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts
   20 votes

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7. Group SMS for Hubspot

   Ability to log a group SMS within Hubspot

   2 votes

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8. tekDrive Integration Request

   tekDrive is an automotive software platform built for independent repair shops, service advisors, technicians, managers, and shop owners. Our goal is to make critical shop information easier to access, organize, and review from one centralized system.

   We are requesting that tekDrive be considered for inclusion in the RingCentral App Gallery so existing RingCentral customers in the automotive repair industry can connect their RingCentral accounts to tekDrive.

   The primary purpose of this integration is to allow authorized shop users to securely access inbound and outbound call records, call logs, and call recordings inside tekDrive. This would help shop owners and managers maintain a centralized communication history tied to their business operations, customers, repair orders, employees, and internal quality-control processes.

   Access would be permission-based and limited to authorized users within the connected automotive service center, such as owners, managers, advisors, and approved employees. Each shop would control its own account access, retention preferences, and internal permissions.

   Planned integration features include:

   Secure connection to RingCentral through approved authentication and API permissions
   Importing inbound and outbound call logs
   Access to authorized call recordings where enabled by the RingCentral customer
   Long-term call archive options based on the shop owner’s retention preferences
   A/B speaker transcription for easier call review and readability
   Searchable communication history for customer service, sales training, dispute resolution, and quality control
   Optional live call-coaching tools for service advisors and sales professionals, processed through tekDrive infrastructure

   Our company website is:

   www.tekdrive.com

   tekDrive is focused on helping automotive repair businesses improve communication, accountability, training, and customer-service workflows while maintaining proper user permissions and customer-controlled access.

   tekDrive is an automotive software platform built for independent repair shops, service advisors, technicians, managers, and shop owners. Our goal is to make critical shop information easier to access, organize, and review from one centralized system.

   We are requesting that tekDrive be considered for inclusion in the RingCentral App Gallery so existing RingCentral customers in the automotive repair industry can connect their RingCentral accounts to tekDrive.

   The primary purpose of this integration is to allow authorized shop users to securely access inbound and outbound call records, call logs, and call recordings inside tekDrive. This would help shop owners and managers… more

   2 votes

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9. Ring Central Archiver - File Naming Convention

   We connected our RC archiver to BOX to store recordings, but the file naming convention was updated in the process. The file name now makes it difficult for our automation to extract the phone number and relate call recordings to records in Salesforce. Is there any way we can adjust the file naming convention when file move from RC to Box?

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10. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

    Issue:
    When users send SMS messages via the Dynamics integration, selected contact names revert to displaying only phone numbers after the message is sent. This occurs across all users and contradicts documented expected behavior.

    Requested Enhancement:
    Ensure Dynamics contact names persist across SMS conversations, conversation lists, and logged records for the full SMS lifecycle.

    6 votes

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11. Ability to create an AI receptionist with a dedicated voicemail system

    The ability to create an AI receptionist with a dedicated voicemail system that uses the same voice and features. If no one is available to answer, callers are automatically redirected back to the AI receptionist to leave a message.

    9 votes

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12. Auto-populate the Caller Name Field when creating a New Lead

    At the moment, the dialer doesn't natively map the Caller ID name into Salesforce lead fields out of the box because of how carrier data is structured. When you click the + button in the RingEX for Salesforce dialer to create a new Lead from an unknown inbound call, it will automatically populate the Phone Number, but it cannot native-extract and push the CNAM (Caller ID Name) into the Salesforce 'Caller Name', 'First Name' or 'Last Name' fields.

    2 votes

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13. Enable SIP Trunking Support for Third-Party AI Platforms Like ElevenLabs

    The customer attempted to integrate RingCentral SIP with ElevenLabs' Conversational AI using standard SIP over TLS, but encountered TLS handshake failures due to certificate validation issues (legacy CN field, SANs mismatch). RingCentral's current SIP endpoints are designed for device registration only, not for SIP trunking, which limits integration possibilities with modern AI-driven platforms. The customer would like to request native SIP trunking support or improved compatibility for third-party platforms like ElevenLabs.

    17 votes

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14. RingCentral app for Salesforce option to add "touch point" date field and "open task" button to the softphone pop up

    RingCentral app for Salesforce option to add "touch point" date field and "open task" button to the softphone pop up for all users

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15. Disable email notification for MS Teams changes

    Disable email notification for MS Teams changes.

    For a couple of days now, I have gotten a message from service-uk@ringcentral.com saying first "Presence Sync for Microsoft Teams Disabled" and then "Presence Sync for Microsoft Teams Enabled", all while I have not done anything at all with Ring Central, nor have I done anything to the settings. Why is this happening? Can you please make it stop?

    3 votes

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16. Security UX Inconsistency

    Security UX Bug Report: The 'Protect your account' modal explicitly instructs users to verify the URL is service.ringcentral.com. However, the OAuth flow redirects to login.ringcentral.com. This creates a trust-gap and trains users to ignore URL discrepancies, increasing phishing risk. Requesting the modal text be updated to include 'login.ringcentral.com' as a verified domain.

    2 votes

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17. Unknown Contact Creation

    Provide more settings to be able to turn off contact creation for unknown numbers

    17 votes

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18. Global Authorization Option for RingEX for HubSpot

    Unlike some competing integrations that support a centralized “service account” or “global admin” authorization model to sync data for all users simultaneously, the current RingCentral for HubSpot integration uses a 1:1 user authorization mapping.

    Because of this design, each individual user must complete their own authorization step to establish the connection between RingCentral and HubSpot. If a user does not complete authorization, calls may still function normally on the RingCentral side, but call logging and integration-related sync features within HubSpot will not work for that user.

    It would be beneficial to introduce an option that allows HubSpot or RingCentral admins to authorize the RingEX for HubSpot integration on behalf of users globally. This would streamline deployment, reduce onboarding friction, and eliminate the need for each user to log in individually to authenticate their account.

    Unlike some competing integrations that support a centralized “service account” or “global admin” authorization model to sync data for all users simultaneously, the current RingCentral for HubSpot integration uses a 1:1 user authorization mapping.

    Because of this design, each individual user must complete their own authorization step to establish the connection between RingCentral and HubSpot. If a user does not complete authorization, calls may still function normally on the RingCentral side, but call logging and integration-related sync features within HubSpot will not work for that user.

    It would be beneficial to introduce an option that allows HubSpot or RingCentral admins… more

    2 votes

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19. Keep the ACE service enabled, but disable the automatic posting of call logs to CRM.

    At the moment, we do not yet have an option to keep the ACE service enabled while selectively disabling the automatic posting of call logs to Salesforce or any connected CRM.

    Currently, the call logging behavior is tied to the ACE service functionality, and there is no separate setting available to disable only the auto-posting feature.

    2 votes

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20. Call Recordings in Hubspot

    Implement Call recordings in HubSpot for playback

    15 votes

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    5 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGeorge Lu (Product Manager - CRM Integrations, RingCentral) responded

    Call Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits