1333 results found
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Develop a Process for Automatically Removing Personal Contacts
Hello,
My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).
With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.
My proposal is to add an automation/configuration within RingCentral…
12 votes -
RingCentral for Intune
The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.
11 votes -
Sync Teams Status with RC Status
As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On…
31 votes -
BT Epos Integration
It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.
16 votes -
Automatic Call Recording
For Automatic Call Recording in UC, it would be nice to have a separate message played for inbound calls and outbound calls. For example, when someone calls into an extension that has inbound calls recorded, the get one message. When someone calls out on an extension that has their outbound calls recorded, we could have a different message that states Who is calling and then after informing them of calls being recorded. If they know who is calling, then we may not have as many hangups.
12 votes -
Ability for Super Admin to remove or hide Fax, Video, Messages and Text feature for standard users
"Fax", "Video", "Message" and "Text" feature turned off or hide it from the standard user's view in RingCentral.
11 votes -
Notes summary automatically uploaded to Bullhorn CRM
We want to have the AI notes summary and tasks automatically uploaded into Bullhorn CRM
4 votes -
RC for Hubspot - AI Transcript
We have downloaded the Hubspot plug-in for the desktop phone app. However, we are not seeing where to activate the AI Notes or transcription option for the plug-in. Hubspot allows for transcription, so we are looking for a better understanding of how the plug-in works in relation to transcription
3 votes -
Callers phone number will show when the call is transferred to another extension
Caller phone number will show when the call is transferred to another extension or department
13 votes -
To be able to receive forwarded calls from another user in MS Teams.
To be able to receive forwarded calls from another user in MS Teams.
2 votes -
RingCentral App Live File Editor
When you share a file in RingCentral applications, the link or file will also update without reposting the same link or file. Please check the first 5 minutes of this youtube link :
2 votes -
SMS Automator - Delay SMS and MMS feature
I was looking to delay send the SMS. The link you sent is for automated messages.
Is there a way to schedule SMS or MMS to be sent5 votes -
Audit trail Mute visibility
Audit trail Mute visibility -Ability to check the extensions that muted the calls on audit trail, this is to further check the users who mutes the calls when reviewing the call recordings for audit.
2 votes -
RC for Salesforce - Auto Log Calls
if there is a caller can they create a new contact/automatic lead or call log? we would like each call to create task / logs even if the User is not logged into CTI
2 votes -
RingCentral for Zoho CRM - Call Transcription
Add a call transcription feature to log calls from RingCentral into Zoho CRM.
2 votes -
Edit RingCentral Custom Fields in SF
We do not use all the Custom Objects that are installed with the managed package, so the Custom Objects are taking up valuable resources. It would great if the we have the option to delete/remove the Custom Objects that are not needed, especially Custom Objects for Activities.
2 votes -
Ability to send Fax through RC for Hubspot Extension
Ability to send Fax through RC for Hubspot Extension and to reflect the activity on Hubspot
2 votes -
Synchronization of External Shared Contacts between RingEX and RingCX Directories
Feature Request: Synchronization of External Shared Contacts between RingEX and RingCX Directories
Request Overview: The customer requests the ability for external shared contacts that appear in the RingEX company directory to also be visible in the RingCX directory.
Current Behavior: Currently, external shared contacts added to the RingEX company directory do not automatically appear in the RingCX directory. This lack of synchronization requires users to manually add or manage contacts across both platforms, resulting in duplication of efforts and potential discrepancies between directories.
Requested Enhancement: Enable automatic synchronization of external shared contacts between the RingEX company directory and the RingCX…
6 votes -
Clio integrations to RingCentral
Ability to integrate the Clio CRM to RingCentral platform without using Unified CRM to avoid the setup process in the browser extension.
3 votes -
Allow to switch to the old interface
Allow Admins to switch between the new and old interface.
14 votes
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