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1657 results found

  1. Call Recordings in Hubspot

    Implement Call recordings in HubSpot for playback

    15 votes

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    5 comments  ·  Integrations: HubSpot  ·  Admin →
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    Implemented  ·  AdminGeorge Lu (Product Manager - CRM Integrations, RingCentral) responded

    Call Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits

  2. Caller ID for Call Queue Pick up members

    Call queue non-members and pickup members should have the option to use the call queue Caller ID, even if they are not part of the call queue.

    4 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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  3. RC Video Meeting as Default Video Provider in Google Calendar / Workspace Events

    Customer would like to use only RC Video Meeting as Video Provider in the Google Calendar event to prevent users for scheduling a meeting and using Google Meet as Video Provider.

    2 votes

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    New  ·  2 comments  ·  Integrations: Other  ·  Admin →
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  4. Integration Console - Salesforce connect

    Connect the Salesforce to the integration console for enhanced integration features with RingCentral

    21 votes

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    6 comments  ·  Integrations: Salesforce  ·  Admin →
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  5. RingCentral Pop-up modification in Salesforce

    Salesforce integration with RingCentral, they want to edit and modify the RingCentral pop-up softphone to have the same fields as the Log A Call option in Salesforce, wants to add Last Touchpoint and other customer details for more simpler use

    5 votes

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    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  6. Be able to Filter Agent APIs by email address, etc.

    In scenarios we are given email addresses of the agent, and don't know the actual agent id, it would be helpful for APIs like /v1/admin/accounts/{accountId}/realTimeData/agent where we can pass a filter value, i.e. email that will return a subset.

    2 votes

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    New  ·  0 comments  ·  APIs  ·  Admin →
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  7. Option to Stop Automated Replies for Emojis/Reaction

    RingCentral would benefit from adding a conditional function in its Workflow Builder that detects when a customer reply consists solely of an emoji or a reaction to a previous SMS. In such cases, the workflow should have the option to suppress or halt automated responses, preventing unnecessary or repetitive messaging. This enhancement would improve customer experience by ensuring that automation remains context-aware and avoids responding inappropriately to non-textual interactions

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  8. Disable email notification for MS Teams changes

    Disable email notification for MS Teams changes.

    For a couple of days now, I have gotten a message from service-uk@ringcentral.com saying first "Presence Sync for Microsoft Teams Disabled" and then "Presence Sync for Microsoft Teams Enabled", all while I have not done anything at all with Ring Central, nor have I done anything to the settings. Why is this happening? Can you please make it stop?

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  9. Establish Integrations with SuiteCRM formerly known as SugarCRM

    Integrate RingCentral with SuiteCRM

    2 votes

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    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  10. View the SMS complete conversation once archived

    Currently, SMS messages are archived individually.

    It would be beneficial to have an option to archive the entire SMS conversation instead of each message separately.

    2 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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  11. Remove the RingCentral notification from the Teams app activities channel

    The end-user prefers not to have RingCentral notifications on their Teams app activities channel. Currently, we do not have the option on RingCentral side to remove or disable it.

    3 votes

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    New  ·  2 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  12. [VDI Optimization] RingCentral Media Provider Plugin for 10ZiG NOS (Omnissa Horizon)

    RingCentral Omnissa Plugin for the 10Zig of will be released in Q2.
    Once we finish integration and testing cycles, 10Zig and we'll add builds to our download websites.

    1 vote

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    New  ·  1 comment  ·  Other  ·  Admin →
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  13. HubSpot Video Meeting Scheduler

    RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites

    11 votes

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    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
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  14. Set up Microsoft dynamics 365 to RingCentral mobile app

    Set up Microsoft dynamics 365 to RingCentral mobile app.

    3 votes

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    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  15. archiver

    Using the Archiver feature, specific to Smarsh it would be very helpful if you can customize the data or make certain data fields more descriptive when sending the data to Smarsh. Currently the data is sent as is and once the data flows into Smarsh many of the data fields are blank are use general terms. For example, allowing for the users first name and last name to flow through would be extremely helpful.

    3 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  16. Shared Inbox and API Intergrations

    0 votes

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    New  ·  1 comment  ·  APIs  ·  Admin →
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  17. Ability to still mirror the Voicemail messages in MS Teams to RC App

    Ability to still mirror the Voicemail messages in MS Teams to RC App if the Calling Policy for Microsoft Teams Integration is set to allow Microsoft Teams Voicemail

    2 votes

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    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  18. RingEX for HubSpot: Conference Call Capability

    Ability to have conference calls within the RingCentral for HubSpot Integration

    9 votes

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    Under Review  ·  5 comments  ·  Integrations: HubSpot  ·  Admin →
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  19. Ability to increase fax transmission speed when sending large documents

    Ability to increase fax transmission speed when sending large documents

    2 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  20. hold music should continue where it was left

    when the caller is put on hold the custom hold music will play and after you unhold and hold the caller again, the hold music should continue where it was left it should not start from the beginning.

    4 votes

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