1511 results found
-
Custom field/property mapping in HubSpot
We would like to see more data in HubSpot, like queues and 'forwarded to' numbers.
2 votes -
HubSpot Shared SMS Inbox Integration for Company Main/Direct Number
We would like to request a feature enhancement that allows users in HubSpot to view and respond to SMS messages sent to the company’s main number.
Currently, SMS messaging within HubSpot is a 1:1 interaction tied to individual users. This request proposes the ability to create a shared SMS inbox in HubSpot, where multiple users can:
Access and view all incoming messages sent to the company main number
See the SMS logs associated with relevant contacts or leads
Send and reply to SMS messages directly within the same thread
This would improve visibility, coordination, and responsiveness across teams managing customer…
2 votes -
Increase details logged when Syncing RingCentral Call Logs to Hubspot
Need to sync all detailed information of Call Logs in Hubspot Call Logs. Specifically, we need to see the Call Length and Duration.
2 votesWe have implemented this feature in the latest fully native Hubspot integration.
-
Enterprise Branded Caller ID
Please make the Enterprise Branded Caller ID a menu option so we can subscribe to it through the Ring Central desktop program. By making it a subscription feature, you will gain more business and it will be easily accessible to your customers.
1 vote -
canceling faxes
Your system is very misleading when cancelling faxes. Just found out that you can only cancel faxes that are in the "Processing" stage which means you have to catch the error immediately or you're out of luck. Don't have the option to "Cancel" faxes that have been "Submitted" as it is misleading. With manual faxes, you can cancel when it's dialing (which I liken this to "Processing") or transmitting (which I liken to "Submitted").
1 vote -
1 vote
-
Ability to install the RingCentral app twice on the same device to log in with a different extension
The user would like to have two RingCentral applications on a single mobile device. She prefers this over using the "Switch Account" option, as there's a high chance she may still miss calls, SMS messages, or faxes. She wants the ability to download and install the same app again in order to log in to a different extension.
2 votes -
Using a standalone RingCentral email domain
Provide business email capabilities to its customers, directly through a standalone RingCentral domain for a business email to avoid spam and scams associated with personal emails.
1 vote -
Salesforce export calls
Export all the outbound phone calls and UUID integration on salesforce and also to backfill the data into salesforce
1 vote -
Ability of the system to update E911 automatically after outages
Ability of the system to update E911 automatically after outages
1 vote -
Enable Voicemail to call Groups on Hubspot
When a voicemail is sent to a call group, enable the users in the group to upload and access voicemail on Hubspot
1 vote -
Busy versus Set Status Message dichotomy
Enabling Messaging in RC seems to force the application to have only: Available, DND and Invisible while giving the Set Status Message option. By disabling Messaging, users gain Busy as an option (in addition to Available, DND and Invisible), but then lose the Set Status Message. When trying to set up the Presence link between RC and Team, the vast majority of actions seem to rely on setting Busy as the status and simply do nothing when there is no Busy status available. DND will replicate across Teams and RC, but that's about it.
It would be great to have…1 vote -
RingCentral for Zapier Call Recording link
Requesting to get a clickable link to play the call recording in Zapier
1 vote -
Salesforce transferring call
Transferred of answer calls to other staff is quite cumbersome, requiring multile extra steps to complete.
1 vote -
Salesforce volume
Settings are limited, for example volume in app is a smooth slider of 100, whereas in Salesforce integration it's in movement of 10 so calls are starting when you are completing other task if you have system volume raised
1 vote -
Leap legal software adapter for App Connect
Please set up connector for Leap Legal Software
2 votes -
Zapier
Zapier - Generate Ringout Call action, should have the ability to add (configure) incoming caller ID for example (Website Visitor)
1 vote -
IDP changes
Ability to stop the changes made by their IDP
1 vote -
Disable ability of user to transfer/ forward call
Ability to restrict / disbaled transfer to their personal number/ cellphone number
1 vote -
Rc for Hubspot bulk SMS
Send bulk SMS using RC for Hubspot
2 votes
- Don't see your idea?