1715 results found
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Hubspot sms character
Remove character limit in Hubspot SMS
Goal : Send a long message using the RC for Hubspot1 vote -
RC for Salesforce - Multiple Task Created
Additional updates after task has been created in salesforce
1 vote -
Extracting more RingSense Data via Reports or API
We want to find a way to extract the reports already found under RingSense (CSAT, etc), and specifically call quality and CSAT scores like how reports from RingCX Analytics can be sent to an S3 bucket or e-mail via schedule; if not possible, then we can also perform API calls, but the current API seems limited and does not provide the full array of information found in the dashboards.
7 votes -
Unable to Received Fax from Snappy Fax Software to RingCentral Fax Numbers
Snappy Fax does not appear to work with RingCentral. After several attempts, it seems the two systems are not compatible for receiving faxes through this software.
1 vote -
Zendesk - Integrations Console
Enable to include user groups in the inclusion list
1 vote -
RingSense Copy Link for MAC
The customer attempts to share one of the interactions by making it public and copying the link. Although a "Success" message appears, indicating that the link was copied to the clipboard, the user is unable to paste it into an email. They try using the Command+V shortcut and searching for the file in their computer's directory, but neither method works, suggesting the link was not actually copied or is not accessible.
1 vote -
Feature Request → Call Recording / Quality Management
I would like to request a feature enhancement in RingCX: the ability to play call recordings directly within the app, similar to how RingCentral allowed in‑app audio playback for auditing purposes.
Currently, we need to download recordings to review them, which slows down QA workflows. An integrated audio player would streamline call auditing, improve efficiency for Quality Analysts, and enhance the overall usability of the platform.
• Direct in‑app playback of call recordings
• Playback controls (pause, skip, speed adjustment)This feature is essential for teams performing regular call quality checks. Please consider adding it to the product roadmap.
1 vote -
Integrate with Actionstep
Ability to connect to Actionstep legal matter management (and CRM). We store contacts and all client details in Actionstep, so it would be wonderful if RingCentral could pull and push data to it.
1 vote -
Data synchronization on BigQuery CRM
When I download a file and upload it on my database in BigQuery, the data should synch and have the same format from the original file so that it will copy all the information on my database.
2 votes -
RC for Hubspot Native App using Safari browser
Mac OS 15.7.4 Safari browser 26.3
Unable to get HubSpot app to connect with Ringcentral. After logging in to both platforms and attempting to connect them, fail/error message in Hubspot app:
"You're missing necessary parameters The following parameters are missing and are needed to continue with the integration process:
-clientid
-redirecturi
Please contact the integrator1 vote -
Hubspot Integration SMS retention policy
Extend retention of SMS just like RC app
1 vote -
Call Queue Option for Integrations Console - Hubspot
Enable admin to setup and select Call Queues for Call Log Inclusion/Exclusion List
1 vote -
Add details to the To and From field in RIngCX for Zoho
Add details to the To and From field in RIngCX for Zoho as currently it is only reserved for ZOHO.
1 vote -
MS Teams plug in
Custmer request:
If two versions of the application are present in the system, doesn’t the RC plugin choose to run the latest version?Is there any way to control which version is run when two version of the application are present?
Your development team need to make sure the plugin app checks if another version of the RC application installed, and uninstall it or upgrade.
1 vote -
DocketWise
AI notes from calls posted to the client account associated with the phone number the call came from and tagged RingCentral or Phone Call.
1 vote -
Salesforce call routing settings
Customer wants to directly route the call of the existing clients within their Salesforce environment to the Salesforce case owner
1 vote -
Multiple Company Greeting
Customer want to set up a different greeting for the number assigned to an Auto-Receptionist and different greeting for the Company Main Number.
1 vote -
Rearrange contacts not in alphabetical order in Beetexting app
Ability to rearrange contacts not in alphabetical order in Beetexting app will be a great help, like arranging from main number to users
1 vote -
Integrate with Smokeball
Integrate with Smokeball (legal law practice software)
1 vote -
RingOut
Use Ringout for deskphones and other devices
6 votes
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