1585 results found

1. New template for Workflow Builder

   We need an email notification to the email address associated with the RingCentral user who sends an SMS with the body of the outgoing SMS included in the email (similar to the email notification that users recevie for incoming SMS). Can this option be added through workflow builder?

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2. Auto Answer all incoming calls

   when callers dial the main line they want to have the feature to automatically answer all the calls and place them on hold while waiting.

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3. Dial out through RingCentral mobile app using the Clio mobile app

   To be able to dial out through RingCentral mobile app using the Clio mobile app. Use the integration on our mobile phone apps

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4. Unified status in Presence sync between MS Teams Embedded App and RC App

   The EA is a telephony-focused app that uses our platform presence status. However, the RingCentral App has another messaging focused status that is also being used. This extra status used in RingCentral app causes the 2 HUD displays to show different results.

   Presence statuses in RC: https://developers.ringcentral.com/api-reference/Presence/readUserPresenceStatus

   The usage of this presence status in different apps may vary.

   It would be great if the status in RingCentral and MS Teams Embedded App is synced or unified which is the main purpose of the Presence sync feature.

   40 votes

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   10 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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5. Expand Call History Availability in Salesforce Integration Beyond 7 Days

   Currently, the RingCentral desktop app allows users to view their call history for "All time", which is extremely helpful for reviewing communication records. However, within the Salesforce integration, the call history is limited to the last 7 days only. This limitation can create challenges for users who rely on the CRM for accurate and complete call tracking.

   Many users, especially those who travel frequently or are away from their desks for extended periods, are unable to sync or review calls older than 7 days once they're back in Salesforce.

   Enable the Salesforce integration to match the "All time" call history view available in the RingCentral desktop app. Ideally, users should be able to access and sync call logs beyond 7 days, with options such as:

   Custom date range filtering

   Last 30 days / Last 90 days / All time options

   Manual sync for missed or older calls

   Currently, the RingCentral desktop app allows users to view their call history for "All time", which is extremely helpful for reviewing communication records. However, within the Salesforce integration, the call history is limited to the last 7 days only. This limitation can create challenges for users who rely on the CRM for accurate and complete call tracking.

   Many users, especially those who travel frequently or are away from their desks for extended periods, are unable to sync or review calls older than 7 days once they're back in Salesforce.

   Enable the Salesforce integration to match the "All time" call history… more

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6. Report for users who are integrating RingCentral with other solutions.

   Report for users who are integrating RingCentral with other solutions.

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7. Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce

   Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues

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8. Visibility of Voicemail Logs for Co-Recipients on App Connect

   Description:
   Request to enable visibility of voicemail messages for co-recipients within the RingCentral App Connect dialer. Currently, this functionality is only available in the standalone RingCentral application, where users can view voicemail messages sent to co-recipients.

   Current Limitation:

   • App Connect does not currently support displaying voicemail logs for co-recipients.
   • Caller ID for standalone inbound calls is also not displayed within App Connect.
   • These are known limitations, and the development team has confirmed that updates addressing this may not be implemented until Q1 2026.

   Business Impact:
   Users who rely on App Connect are unable to view shared voicemail messages, affecting visibility and responsiveness for shared or group voicemails.

   Requested Enhancement:
   Add support for displaying voicemail logs for co-recipients and inbound caller IDs within RingCentral App Connect to achieve feature parity with the standalone RingCentral app.

   Status:
   Under consideration by the development team; pending review for Q1 2026 update.

   Description:
   Request to enable visibility of voicemail messages for co-recipients within the RingCentral App Connect dialer. Currently, this functionality is only available in the standalone RingCentral application, where users can view voicemail messages sent to co-recipients.

   Current Limitation:

   • App Connect does not currently support displaying voicemail logs for co-recipients.
   • Caller ID for standalone inbound calls is also not displayed within App Connect.
   • These are known limitations, and the development team has confirmed that updates addressing this may not be implemented until Q1 2026.

   Business Impact:
   Users who rely on App Connect are unable to view shared voicemail messages, affecting visibility… more

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9. Intergation with TE Recruit/Top Echelon/Big Biller

   Intergation with TE Recruit/Top Echelon/Big Biller

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10. I'd like to add TE Recruit/Top Echelon/Big Biller to your integrations for summaries

    I'd like to add TE Recruit/Top Echelon/Big Biller to your integrations for summaries

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11. Improve Real-Time Call Sync for Co-Recipient Voicemail and CRM Dialer Events

    Currently, when calls are received via RingCentral Phone or other RingCentral apps (outside of App Connect), the Name/Number and associated call events are delayed by approximately 5 minutes before appearing in CRM call logs. This delay affects all CRMs integrated via App Connect, including Redtail.

    Expected Behavior / Feature Request:
    Enable real-time syncing of all call events (including co-recipient voicemails) across all CRM integrations.

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12. Create an endpoint to upload Audio files through the Developer API
    1 vote

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13. Allow admins to send SMS on behalf of others

    Right now, using the API, one can only send an SMS from the phone numbers associated with the credentials used to authenticate to the API. This is limiting because it requires implementers to manage a large set of credentials and use different credentials depending on the phone numbers they want to send SMS from.

    This idea would introduce the ability/permission for a RingCentral user with the SuperAdmin role to invoke the send SMS API to send messages from any phone number in the company (assuming that phone number is enabled for SMS via TCR).

    4 votes

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14. Intergrate with crm OODO

    Do you intergate with OODO

    11 votes

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    Under Review  ·  2 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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15. Enable AI-Powered Search on the RingCentral Support Site

    Description:

    The RingCentral Support site has a wealth of documentation and resources, but finding the right information is still largely a manual process due to the lack of an AI-powered search engine.

    Problem:
    Currently, users must rely on basic keyword searches or manual browsing to locate relevant articles, which can be time-consuming and inefficient — especially given the wide range of products and services RingCentral offers (e.g., MVP, Video, Contact Center, etc.).

    Suggested Solution:
    Integrate an AI-powered search feature that supports natural language queries and context-aware recommendations. This would help users quickly and accurately find the information they need, much like how Google Search or NICE inContact’s community platform currently operate.

    Benefits:

    More accurate and relevant search results

    Reduced time to resolve common questions or issues

    Better user experience, especially for new or non-technical users

    Increased self-service success rates, reducing load on support teams

    RingCentral already provides excellent documentation — this enhancement would make it much easier for users to access and benefit from it.

    Description:

    The RingCentral Support site has a wealth of documentation and resources, but finding the right information is still largely a manual process due to the lack of an AI-powered search engine.

    Problem:
    Currently, users must rely on basic keyword searches or manual browsing to locate relevant articles, which can be time-consuming and inefficient — especially given the wide range of products and services RingCentral offers (e.g., MVP, Video, Contact Center, etc.).

    Suggested Solution:
    Integrate an AI-powered search feature that supports natural language queries and context-aware recommendations. This would help users quickly and accurately find the information they need, much… more

    2 votes

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16. User provisioning

    Ability to set a scheduled user provisioning within Ringcentral admin portal.

    2 votes

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17. SSO

    Use SSO through Azure > MyApps > RingCentral

    1 vote

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18. Request for Integration with Orange CRM

    Request for Integration with Orange CRM

    We would like to request integration with Orange CRM. Our goal is to leverage your AI capabilities not only for customer service tasks—such as accessing customer account information, processing cancellations, and issuing refunds—but also for onboarding new customers.

    Specifically, we’d like your AI agents to be able to collect and process new customer information and complete sign-ups directly through the system. By combining this functionality with RingCentral for call handling, we can create a comprehensive, end-to-end solution for both customer service and sales. This would make RingCentral a true one-stop shop for our business operations and many others

    Please review our account to see the high volume of calls and traffic we manage. We believe this integration would bring significant value to both our organization and your platform.

    For reference, here is the Orange CRM website: Orange CRM – Web Based Enterprise Solution

    Request for Integration with Orange CRM

    We would like to request integration with Orange CRM. Our goal is to leverage your AI capabilities not only for customer service tasks—such as accessing customer account information, processing cancellations, and issuing refunds—but also for onboarding new customers.

    Specifically, we’d like your AI agents to be able to collect and process new customer information and complete sign-ups directly through the system. By combining this functionality with RingCentral for call handling, we can create a comprehensive, end-to-end solution for both customer service and sales. This would make RingCentral a true one-stop shop for our business… more

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19. RingCentral for Salesforce - Cadence SMS features

    Automated SMS Sales Cadence and Text Blast feature in RC for Salesforce app

    1 vote

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20. LeadPerfection

    Integrate with the LeadPerfection CRM for next to dial ease of use

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