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1421 results found

  1. RC for Hubspot - Call Logs to Inbox Sync

    Arrive in the "Calls" section of the HubSpot inbox (this can neither be done through HubSpot's workflows nor manually moved into this section; instead an integration must place them there). Automatically assign the HubSpot conversation Contact to the relevant phone number; for several months now we have been manually unassigning the default contact for these emails - officeathand@ringcentral.biz - and manually searching for the contact's phone number (which takes up a lot of time having to do this for every voicemail we receive)

    1 vote
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  2. Aptly

    As a long-term customer, I would like to request approval for the integration of automated text messaging with Aptly. This would enable us to automatically send scheduling reminders to our residents.

    After recently transitioning from Lead Simple to Aptly, we discovered that this feature is unavailable through RingCentral. This integration is crucial for our operations, particularly for our annual and biannual property checks, which require us to send 72-hour scheduling reminders and 24-hour courtesy reminders.

    Without this automated system, we will be manually sending over 2,000 text messages in 2025 alone, just to comply with our required process. This is…

    2 votes
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  3. RC for Salesforce - Auto-logs for old/past SMS

    Ability to auto-log the past SMS and add on the Task / Activity

    2 votes
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  4. RingSense AI controls on FreshWorks CRM

    cx would like to have controls for ringsense AI on integrated CRM Freshworks.

    2 votes
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  5. vulnerability

    I'm going to try this a fourth time without getting closed. Please keep the discussion in the case. I jump locations and its hard to keep up with a phone.

    We need this vulnerabillity solved. Its a 2022 CVE so it should have been addressed prior to inventory going out.

    Details: A recent vulnerability scan from Trace Security found the following. It affects the T42G/S, T33G, CP925, WF50 This was scanned on July 2024. Vulnerability: Diffie-Hellman Ephemeral Key Exchange DoS Vulnerability (SSL/TLS, D(HE)ater) The remote SSL/TLS server is supporting Diffie-Hellman ephemeral (DHE) Key Exchange (KEX) algorithms and thus could be…

    1 vote
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  6. Ability to answer Google Verification Calls

    We have identified an issue where our system does not fully support call validation from Google. The problem occurs because Google begins playing the validation code before the call is actually answered. This happens due to the greeting that RingCentral plays before the app or phone starts ringing, leading to the code being provided before the call is picked up.

    5 votes
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  7. Changing User's presence status as an Admin

    is there a setting for that "Set DND status from Do not accept call queue calls to Take all calls"? I have the users set to on for both member status and queue status as well as making sure they cannot edit their status but I don't see any DND status.

    4 votes
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  8. HubSpot Contacts for Unknown Numbers

    HubSpot keeps saving new inbound calls as contacts on BT Account whenever we receive a call from Unknown numbers. It would be best it to relate those Unknown numbers to existing contacts

    7 votes
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  9. Hubspot countdown timer

    Remove the countdown timer every after call on Ringcentral for Hubspot. Save the call imeediately right after it ended

    1 vote
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  10. Salesforce integrations features for Hotline Platform

    Our ask is to help us connect the RingCentral hotline call log with the
    date and time of the call to the Salesforce CRM. This is something that
    should not take 2 months and 70 hours on the phone

    1 vote
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  11. HouseCall Pro integration

    Automatically show caller details/past jobs and other info from HouseCall Pro. Please integrate it with Housecall Pro

    1 vote
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  12. Super Admin to view and edit the workspace on his end.

    The client wanted to have an option to view and edit his employees with RingCentral workspace on his end.

    1 vote
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  13. Clearview Escalation Process

    Currently, when a customer encounters an issue with the Clearview system, the escalation process follows an inefficient path:

    1. Advanced Support Engineers escalate the issue to Nice incontact
    2. Nice Incontact then escalates the issue to Clearview
    3. Clearview raerly interacts directly with the customer, leading to a game of telephone.
    4. Advanced support Engineers and Nice Incontact representatives lack accesss to Clearview systems, making troubleshooting from our end non-existant. Tjhis process results in unnecessary delays, miscvommunication, and customer dissatisfaction, as issues that could be resolved quickly instead require multiple escalations.

    Proposed Solutions:
    1. Direct Escalation by Technical Account Managers
    Since Clearview issues are…

    1 vote
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  14. Sharepoint - RingCentral Archiver cloud option

    Add SharePoint as a cloud provider for the RingCentral Archiver.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  15. Hubspot authentication

    In the RingCentral for Hubspot plugin, users are required to have their HS email match their RC email for them to authenticate.

    For some use cases where it is not ideal for users to have their own logins in Hubspot, they won't be able to utilize the plugin to log their calls and for the C2D feature.

    There should be at least a workaround for situations similar to this.

    4 votes
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  16. Hubspot

    Add the the source tag to be applied to all calls in Ringcentral &
    Hubspot.

    Add ability to see the close rate. Leave comments on leads
    or mark them as a booked service so we can assign a value to each lead?

    3 votes
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  17. Auto xplorer or get my auto should be integrated with ringcentral so I dont have to use multiple applications

    Auto Xplorer or GetMyAuto should be integrated with ringcentral so I dont have to use multiple applications. https://dealers.getmyauto.com/

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  18. RC for Salesforce - Call Tasks

    Make sure all phone calls will create a Task in SF Portal even if I'm not in front of my PC or using my mobile phone to transfer the call

    3 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  19. RC for Salesforce - Click to Dial

    Click to Dial will is not working in 3rd Party SF app since the app is not showing in App Manager. RC for Google Click to Dial is not recommendable because it will not record the calls in Salesforce activity.

    4 votes
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  20. Ortho2 edge Integration

    Ortho2 edge Integration is a system that enables Orthopedic services to get details and post details of their patients. RingCentral could have an integration that will enable this integration to work.

    0 votes
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