1511 results found
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Capability to block users from installing add-ins from apps gallery.
Capability to block users from installing add-ins from apps gallery but still still allow the electron app running on linux.
1 vote -
Motility Software Integration
CRM Integration with Motility Software to connect texts and call history. Desktop notification could show caller information as a brief summary of customer notes to preface calls.
1 vote -
Add “Name” Attribute to Phone Numbers Created via API (/byoc-carriers/{byoc_carrier_id} Endpoint)
Description of the Idea:
Currently, when creating or managing BYOC phone numbers via the API (endpoint:
/restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}), there is no way to assign a display name or label to a number.This omission leads to confusion and manual overhead, especially when Caller ID numbers are selected by end-users — since names are visible in the UI, but not assignable via API.
Problem Statement:
- Numbers created or provisioned via API have no associated label.
- In the RingCentral admin portal or apps, these numbers appear unnamed, making it difficult for admins and users to identify their purpose.
- This increases the…
1 vote -
API Endpoint for Creating Call Queues from Templates (Bulk Apply Template Settings)
Description of the Idea:
Introduce an official and documented API endpoint to apply a Call Queue template directly when creating or updating multiple call queues, ensuring the template’s configuration is systematically reflected during provisioning.Current Issue:
- There is no standard API to directly apply a Call Queue template at creation time.
- The current workaround involves copying settings manually from an existing queue, but this does not always reflect the full template configuration.
- This leads to inconsistent behavior and slows down automated provisioning pipelines, especially in large-scale deployments.Suggested Improvement:
Implement and expose a dedicated API endpoint such…1 vote -
RingCentral APP to be added to my apps instead of going to admin portal
Currently when I go to myapps to use SSO for Ring Central it takes me to the Admin portal and the expectation would be to go to my phone https://app.ringcentral.com
5 votes -
user incoming call
The customer wants calls to users' extension to include an indicator showing which specific advertisement prompted the call including the phone number of their customer specially if the user's extension is using multiple direct number.
1 vote -
non-auto updating msi version of the desktop app
Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.
16 votes -
MS Teams presence status change in Audit Trail
Currently, every time a user changes their status in MS Teams/Teams Embedded App, it shows in the Audit Trail in the Admin Portal, which causes the logs to become cluttered, making it difficult to track other important activities.
We are looking for an option to prevent these status change logs from appearing in the audit trail.
3 votes -
fax
Please allow us to set an email address for fax status notifications. When the notification is received at the default address, I have to forward it to Salesforce. It would be ideal if I could set my Salesforce email as the destination for such notifications to eliminate redundant steps.
1 vote -
Archive Call Logs and SMS Logs
We need the ability to archive Call Logs and SMS Logs as part of the RingCentral Archiver integration with SFTP. Currently, while the Archiver supports voicemail, call recordings, faxes, and messages, call log and SMS log metadata are not included in the archived files sent to SFTP.
We wanted an automated and centralized backup of all communications. Having call and SMS logs exported to our SFTP destination ensures our internal systems remain up-to-date with accurate records, without relying on manual exports from the admin portal or APIs.
1 vote -
play recording while on a call
Play a recording while on live phone call
1 vote -
SMS activity should show name and not number
When texting through SFDC they need the contact name saved in the subject line in SFDC. It is just showing the phone number and not the contact name. This should be available
2 votes -
Dynamics voicemail log
Attach the voicemail to the call log for Ringcentral Dynamics
1 vote -
Outlook inside ringcentral app
Message:
Hello RingCentral Team,I would like to suggest the addition of an Outlook plug-in integration directly within the RingCentral app. This feature would allow users to seamlessly access and manage their Outlook emails and calendars without leaving the RingCentral environment, improving workflow efficiency and user experience.
Currently, this feature is not available, and several customers have expressed interest in having this capability as part of their unified communication tools.
Thank you for considering this enhancement. I believe it would add significant value for many RingCentral users.
1 vote -
MS Operator Connect for Telus / RC Integrations
Added Business Connect as Operator Connect but it was not bringing the phone numbers to Microsoft Teams App, it shows online but cannot see the details like Phone Number assigned to the User
1 vote -
Attribute Mapping | Active Directory
The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.
It would be great if we had the option to provision users and assign them by 'Site.'
Add the 'Site' option to the Attribute Mapping
31 votes -
Audit trail Mute visibility
Audit trail Mute visibility -Ability to check the extensions that muted the calls on audit trail, this is to further check the users who mutes the calls when reviewing the call recordings for audit.
5 votes -
MS Teams Presence Sync
Improve the ability to authenticate the MS Teams presence sync using teams admin and user admin credentials instead of global admin .
4 votes -
Enable SSO for Users with Shared Email Addresses Across Multiple RingCentral Accounts
Currently, RingCentral requires each user to have a unique email address in order to enable Single Sign-On (SSO). This limitation prevents SSO from being enabled for users who are associated with multiple RingCentral accounts using the same email address.
This is a common scenario in organizations where:
A single user may manage or participate in multiple departments or subsidiaries.
Shared service accounts are used across different teams or regions.
Impact:Prevents seamless authentication for users with legitimate multi-account access.
Increases friction and administrative overhead.
Limits the flexibility of enterprise SSO deployments.
Proposed Solution:
Allow SSO to be enabled for users…2 votes -
Mangomint integration for App Connect
This is to request an adapter for Mangomint to be used with RingCentral App Connect.
1 vote
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