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1275 results found

  1. conditions: having teams calls + RC EA in teams active and logged in.

    as in RC app, having the ability to manage multiple incoming calls (hold lines automatically)

    example 1:
    when on an active call on teams, a user receives another RC call and answers it, the EA should be able to hold the MS teams call and keep only the RC call active.

    example 2:
    Also , in the other way round, when initially having an active RC call, and receives a MS Teams call, when answering the MS teams call, it should be able to hold the Call.

    47 votes

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    New  ·  1 comment  ·  Integrations  ·  Admin →
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  2. Similar to the RingCentral app and phone app provide a button within the RingCentral for Salesforce that will allow users to quickly park calls and pick up parked calls.

    11 votes

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    New  ·  4 comments  ·  Integrations  ·  Admin →
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  3. Allow users directly from the RingCentral for Salesforce to enable themselves to accept or not accept queue calls.

    10 votes

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  4. Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues

    10 votes

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  5. Allow users to select which queues they accept calls from directly from the RingCentral For Salesforce integration app

    8 votes

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  6. It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.

    52 votes

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    7 comments  ·  Other  ·  Admin →
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  7. Allow reliable delivery of notifications via Verizon SMS

    19 votes

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  8. Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.

    16 votes

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  9. The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.

    It would be great if we had the option to provision users and assign them by 'Site.'

    Add the 'Site' option to the Attribute Mapping

    27 votes

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  10. The EA is a telephony-focused app that uses our platform presence status. However, the RingCentral App has another messaging focused status that is also being used. This extra status used in RingCentral app causes the 2 HUD displays to show different results.

    Presence statuses in RC: https://developers.ringcentral.com/api-reference/Presence/readUserPresenceStatus

    The usage of this presence status in different apps may vary.

    It would be great if the status in RingCentral and MS Teams Embedded App is synced or unified which is the main purpose of the Presence sync feature.

    22 votes

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  11. Since the business is adding an existing device to their RingCentral account, it would be very helpful if there's some sort of Flag or Warning that will show on the actual desk phone when they add it to their RingCentral account that will tell them the device is already registered on another account instead of them calling support. It will save more time for them instead of trying to register a device that cannot be registered since it is already added to a different account.

    9 votes

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  12. Super Admins should be able to Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.

    7 votes

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  13. For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.

    It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.

    4 votes

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  14. Hello,

    My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).

    With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.

    My proposal is to add an automation/configuration within RingCentral…

    12 votes

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  15. The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.

    11 votes

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  16. 8 votes

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    New  ·  0 comments  ·  Developer Platform  ·  Admin →
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  17. It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.

    16 votes

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  18. For Automatic Call Recording in UC, it would be nice to have a separate message played for inbound calls and outbound calls. For example, when someone calls into an extension that has inbound calls recorded, the get one message. When someone calls out on an extension that has their outbound calls recorded, we could have a different message that states Who is calling and then after informing them of calls being recorded. If they know who is calling, then we may not have as many hangups.

    12 votes

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  19. As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On…

    29 votes

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    Implemented  ·  0 comments  ·  Integrations  ·  Admin →
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  20. Caller phone number will show when the call is transferred to another extension or department

    13 votes

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    2 comments  ·  Other  ·  Admin →
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