1786 results found
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Salesforce: connecting the task and voice call both created through ring central integration
we have integration with salesforce in two ways. We are using the connector and the activity capture. So we are getting tasks and a voice call when a call is recorded in ring central. In sf we want to connect the two but cannot find a common call id. Is that something that exists? Is there a way to do that? Thank You.
1 vote -
Featured request for Ring Central Account: Could CLIO be added to your list of CRMs
Featured request for Ring Central Account: Could CLIO be added to your list of CRMs
1 vote -
SSO notifications
Notify via email if SSO certificate is nearing expiry
Please add the option to send email notifications before the certificate expires.
1 vote -
Hubspot call pop up
Pop up the existing contact record in Hubspot eventhough the calll was not answer.
It is better to pop up the record eventhough the call was just a missed call or if we ignore or direct it to VM. Right now it will only pop up the contact record when it was answered
1 vote -
RC for Salesforce - Headphone Controls
The feature to hang up the calls or answer them with the headsets and they are using the Ringcentral app and also Redtail.
1 vote -
Pass through additional call metadata to be used in Dynamics contact forms
It will be really helpful if additional call metadata can be passed through for Dynamics-side development. For example, automatically assigning a lead source on the contact form based on the phone number. We have someone who could add the logic within Dynamics, but he needs the call metadata to pass through. Thank you!
1 vote -
Spectora
Would like integration with Spectora, https://www.spectora.com the most important thing would be API connection so I can use Ringcentral AI to at minimum view my calendar/schedule in Spectora but also ability to write things to the schedule.
0 votes -
Browser generated notification in the windows system tray or the browser icon in the taskbar to flash for incoming calls or SMS
Browser generated notification in the windows system tray or the browser icon in the taskbar to flash for incoming calls or SMS
3 votes -
Automatic resending of failed faxes
To have an option in RC app setting to enable - Automatic resending of failed faxes through RingCentral app and other devices associated with the account.
9 votes -
Increase limit of active workflow on Workflowbuilder
Increase limit of active workflow on Workflowbuilder
1 vote -
n8n
n8n is workflow automation platform similar to zapier, which is already integrated with RingCentral. It will be great if there is integration available for n8n and n8n is also a popular workflow automation platform https://n8n.io/
11 votes -
Remove some of the navigation items from the Ring Central for Salesforce Page
Option to remove some of the navigation items from the Ring Central for Salesforce Page but they are locked, since it is a managed application.
2 votes -
Enable multiple SMS links
Able to send multiple SMS links via the AI Receptionist
1 vote -
Hubspot sms character
Remove character limit in Hubspot SMS
Goal : Send a long message using the RC for Hubspot1 vote -
RC for Salesforce - Multiple Task Created
Additional updates after task has been created in salesforce
1 vote -
Extracting more RingSense Data via Reports or API
We want to find a way to extract the reports already found under RingSense (CSAT, etc), and specifically call quality and CSAT scores like how reports from RingCX Analytics can be sent to an S3 bucket or e-mail via schedule; if not possible, then we can also perform API calls, but the current API seems limited and does not provide the full array of information found in the dashboards.
7 votes -
Integration: HawkSoft
Have Ringcentral integrate with HawkSoft in a 2-way API integration so that when calls come they can pull up in the Hawksoft database and pull the client profile, Also -, when calls come into HawkSoft, automatically create a log note of the call transcript so that we dont have to manually make a log of that phone call.
2 votes -
Unable to Received Fax from Snappy Fax Software to RingCentral Fax Numbers
Snappy Fax does not appear to work with RingCentral. After several attempts, it seems the two systems are not compatible for receiving faxes through this software.
1 vote -
Zendesk - Integrations Console
Enable to include user groups in the inclusion list
1 vote -
RingSense Copy Link for MAC
The customer attempts to share one of the interactions by making it public and copying the link. Although a "Success" message appears, indicating that the link was copied to the clipboard, the user is unable to paste it into an email. They try using the Command+V shortcut and searching for the file in their computer's directory, but neither method works, suggesting the link was not actually copied or is not accessible.
1 vote
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