Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1444 results found

  1. Uninstall from all user profiles

    Current methods allow for IT to uninstall the RingCentral EXE app from one user/profile (ie the logged in user) but there should be a method to allow IT to uninstall/remove the EXE from all users/profiles that could exist on a machine.

    The new MSI deployment tool allows IT to centrally deploy the EXE so it would be preferred to enhance this same tool vs a separate tool for uninstalls.

    6 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Create a link to Hubspot contacts when hovering on contacts from RC Mobile App

    Create a link that will forward you to Hubspot contacts from the RC mobile app when you hover over the contacts on the app

    1 vote
    New  ·  1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  3. Intergrate with crm OODO

    Do you intergate with OODO

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  4. RingCentral for Salesforce - Call Transfer / Call Leg

    We receive the original Caller ID (Client phone number) and we have the Destination Caller ID (Agent number) but we don't have the forwarding phone number if the Client dial on our General line. Is there a way for us, using RingCentral for Salesforce to receive all the call legs and the associated call legs phone numbers so we can display and store them in Salesforce?

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  5. Sync deskphone corporate directory with that of the Admin Portal's external shared contacts directory

    Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of…

    4 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  6. RC for Outlook

    I need to have the RC plugin back to Outlook since I need to use it for calling. If I'm going to use the RC for Outlook app, I have to upgrade my plan to MS 2016 but I am only using MS 365

    3 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  7. Enable MFA for super admin only

    Enable MFA for super admin only

    2 votes
    New  ·  0 comments  ·  Developer Platform  ·  Admin →
    How important is this to you?

  8. MS Teams EA

    Ability to set uo the MS Teams EA without tieng to sspecific user account

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  9. Real "Hot Desking" - Enable temporary use of any phone hardware by any extension

    RC has a frustrating limitation:
    When configuring phone hardware, Phone must be set up as EITHER a "User Phone" or a "Common Area Phone".
    -The only way "hot desking" login is possible is to configure device as a "Common Area Phone".
    -"Hot desking" login by other users is impossible on any "User Phone" devices.
    -Fun fact: Every night any users signed into a "Common Area" type phone are forcibly logged out, necessitating the login process EVERY MORNING for the phone to work.

    Consider this case:
    'Employee A' works in a busy lobby 95% of the time.
    Due to sickness or…

    1 vote
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  10. Do Not Disturb

    RingCentral should automatically switch to “Do Not Disturb” mode when a user is attending a Microsoft Teams meeting or call

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  11. Dynamics CRM Contacts Sync to RingCentral App

    Customer is expecting to sync Dynamics CRM contacts to standalone RingCentral App. This is outside the RingCentral for Dynamics CRM.

    3 votes
    New  ·  0 comments  ·  APIs  ·  Admin →
    How important is this to you?

  12. Allow for Company name to be displayed on SMS

    When sending out SMS display company name instead of just phone number.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Hubspot call queue

    RingCentral Hiubspot showing all answered calls by other team member on all calls when the call is directed or going to call queue

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  14. Hubspot Call Queue Activity

    Users in a queue must not log a missed call for members of the call queue that didn’t answer the call even though the call was answered by another member to avoid confusion

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  15. Ability to assign an activity to a user in HubSpot reports

    Currently, we don't have an option to assign an activity to a user in HubSpot reports.

    After creating a report to view the total number of SMS/Calls using RingCentral for HubSpot in HubSpot, it will show under the Unassigned section.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  16. RC for Salesforce - Auto-login to the CTI Adapter

    Is there a way to automatically be logged into RingCentral Softphone after logging in to Salesforce? Every time I click the Softphone popup, I'm required to sign-in every time.

    We currently do not have Single Sign-On set up for our RingCentral account as not all Users are provisioned with a phone number.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  17. RingCentral audit trail (show more details)

    Improve audit trail to show more details for Log in events - show what the users is using when logging in SSO or normal log in RC username and password

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  18. Yardi CRM

    We are implementing Yardi CRM IQ and they are having issues with call routing. Here is the note from Yardi support. "When we call any third-party number, we need a response of 180Ring, indicating the phone is in fact waiting for someone to answer. Instead, with Ring Central, they provide us a SIP response of 200 OK, which means the call has been answered even when it really hasn't been. That is why we can't pull the call back to any secondary route and all calls will show as call instead of voicemail. Because of that there is nothing we…

    1 vote
    New  ·  0 comments  ·  Developer Platform  ·  Admin →
    How important is this to you?

  19. Option to only logs calls to 'Contact' records

    Option to only logs calls to 'Contact' records via Hubspot.

    In Hubspot, they have disabled 'Associations' from logging calls but it is being overridden in the RC custom telephony integration.

    This is currently a limitation; but the option to control where the calls is desired due to the number of associations linked to a single contact.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  20. SSO Config routing to RC Desktop App - Diadlpad

    Are there directions to integrate the Ring Central Dialpad (https://app.ringcentral.com/calls/dialpad) with Microsoft Entra ID SSO? I am able to integrate it with https://service.ringcentral.com/application/overview but not the Dialpad

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?
1 2 … 11 13 15 … 72 73
  • Don't see your idea?