1511 results found

1. Connectlingua Integration

   Our customer service and tech service managers would love to be able to use ConnectLingua within our RingCentral environment (UC). This would help bridge language barriers during live calls with near real-time voice translations.

   https://www.interactcx.com/connectlingua

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2. Updating the RingCentral App of all users at once Using the auto-update MSI feature for the RingCentral Windows desktop app

   Description:

   We would like to request a feature enhancement for the RingCentral Desktop App MSI installation process.
   Currently, IT administrators must manage updates on a per-user basis, which is time-consuming and inefficient in a server or multi-user environment.

   Requested Feature:
   Enable a centralized auto-update mechanism that allows IT to push updates across all users from the server, without requiring manual intervention for each user individually.

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3. Ability in the RingCentral CRM Extension Plug-in to use the AI transcribe and summarize function

   The RingCentral CRM Extension is a great start and getting it to work with NetSuite is awesome, however, it would be even better if the Transcribe and Summarize using AI was built into the plug-in itself and when it took a summary of the call using AI it posted that back to NetSuite or the CRM of your choosing. Right now, it takes both the plug-in and the either the RC Teams or the RC app itself open so when a call comes in both ring at the same time. You then have to manually copy and paste the summary from Teams or the RC app into the CRM. Would be awesome if it did it automatically since it can already do notes.

   The RingCentral CRM Extension is a great start and getting it to work with NetSuite is awesome, however, it would be even better if the Transcribe and Summarize using AI was built into the plug-in itself and when it took a summary of the call using AI it posted that back to NetSuite or the CRM of your choosing. Right now, it takes both the plug-in and the either the RC Teams or the RC app itself open so when a call comes in both ring at the same time. You then have to manually copy and paste the summary… more

   4 votes

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   Implemented  ·  AdminByrne (Group PM, RingCentral) responded

   Good news: this feature was implemented in early 2025.

4. Enable Teams Direct Routing 2.0 in bulk.

   We need to be able to turn on Teams Direct Routing 2.0 in bulk. Currently we have to check each RC account and then enable TDR 2.0. That takes way too long.

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5. Multi-UID Support for RingEX ↔ HubSpot Integration

   Enable support for linking multiple RingEX UIDs to a single HubSpot CRM instance using the native integration.

   This would allow organizations operating multiple RingCentral tenants to log calls and SMS into one centralized HubSpot environment. Current limitations result in missing logs, contact errors, and data loss during number migrations. Native multi-UID support would solve this for enterprise customers with distributed account structures.

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6. RingCentral Video recorded meeting option to download only audio meeting

   RingCentral Meeting has option to download only the audio recording in a recorded meeting. This is a feature gap in RingCentral Video.

   3 votes

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7. fixed icon for RC for HubSpot

   Ability to lock RC for HubSpot icon in the desired position.

   2 votes

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8. RC for Hubspot - Call Logs automatically populated in Deals

   We have people saving calls on the RC for hubspot app, the call appears in Hubspot and then appears to vanish for Deals, with us being unable to access it. This is happening across the business for multiple accounts.

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   Under Review  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

   We are investigating this issue

9. RC for Zendesk - Ticket Subject

   Ticket subject gets changed back to default after new call is logged

   3 votes

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10. Sync Teams Status with RC Status

    As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On a call and Busy.Be right backAppear awayAppear offlineIn a meetingOn a callBusyThis seems a basic requirement and one I would imagine should be achievable as we are aware of other providers out there who appear to have been able to provide such a feature. As a UK based local government authority we are expected to answer over 90% of calls and a more simple seamless approach to status sync is something we would very much like to see in a future release and something as fundamental as this should be high on the agenda in my opinion.

    As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On… more

    32 votes

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    Implemented  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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11. Access to Company Call History from Zapier integrations

    When I connect my ringcentral account to zapier, I can only see my call history, and I need to see call history for my whole team.

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12. Dynamics

    Ability to use the RingCentral account in a different organization

    1 vote

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    Needs More Information  ·  AdminByrne (Group PM, RingCentral) responded

    This needs a little more information for us to be able to take action on it. Can you explain in more detail what you mean?

13. Clio integrations w/o browser extension

    Ability to integrate the Clio CRM to RingCentral platform without using App Connect to avoid the setup process in the browser extension.

    3 votes

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    Needs More Information  ·  1 comment  ·  Integrations: Other  ·  Delete…  ·  Admin →
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14. SMS Feature Integrated to Salesforce

    SMS Feature Integrated to Salesforce
    -> an option to have the sms feature and all its activities integrated and synced to Salesforce

    6 votes

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15. Develop a Process for Automatically Removing Personal Contacts

    Hello,

    My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).

    With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.

    My proposal is to add an automation/configuration within RingCentral that will allow you to automatically delete contacts based on certain criteria. Ideally we (or admin) would be able to set up some sort of logic that pushes the contacts out of the contact book as they are no longer applicable. I think this would be a nice feature for customers who maintain their contacts externally but use RC for integrations with the external apps.

    Criteria examples/ideas: If they haven't been contacted in 30 days, How many inbound calls/texts we have from the contact, Status of the contact, etc.

    Please let me know if this is something you find feasible!

    Hello,

    My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).

    With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.

    My proposal is to add an automation/configuration within RingCentral… more

    12 votes

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16. WhatsApp Business X Ring Central

    Please integrate all direct numbers with WhatsApp business. Only the main number has access to WhatsApp business. All numbers on an account should have WhatsApp business access.

    5 votes

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17. RC for Zapier - API Creating shared contact

    They have a Zapier integration that creates a contact in RingCentral with information linking back to JobNimbus, such as Email and Jnid. They have another Zapier integration which takes transcripts of recordings from RingCentral and posts them as documents or notes in JobNimbus. According to the output of the latter Zapier integration, the contact was successfully found in RingCentral, and the document was correctly posted to JobNimbus.

    1 vote

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18. WellSky Personal Care Formerly Clear Care

    We currently use Wellsky Personal Care Formerly Clear Care for our client and Care Professional profiles, scheduling and additional needs. In the event of a call off we are attempting to reach out to several care pros at the same time, due to this with the current platform we are having issues with receiving the response back to the original sender. Integrating RingCentral into WellSky would provide a valuable and time saving method to reach our care pros and client needs at the same time.

    2 votes

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19. SMS Automator - Delay SMS and MMS feature

    I was looking to delay send the SMS. The link you sent is for automated messages.
    Is there a way to schedule SMS or MMS to be sent

    6 votes

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20. HHA Exchange

    HHA Exchange is the biggest Web-based system to manage homecare in more than 15 states of USA . There are more than a million patients' and over 2.5 million caregivers' are being processed through HHA Exchange. The agencies that uses HHA exchange, has a very high call volume to maintain the process. Integrating Ring Central with HHA Exchange will make the job easier for the users to maintain the workflow very well. Please look into it.

    1 vote

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