1786 results found
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Hubspot Automatic Transcription
To have the transcription available under the Activity section, not just limited to the dial pad view.
1 vote -
Request to have internal calls notify in the RingCentral Plugin app for Teams, while external calls notify through the RingCentral app.
One user has requested that internal calls trigger notifications in the RingCentral Plugin app for Teams, while external calls trigger notifications from the RingCentral app.
1 vote -
Add SMS records in Hubspot Reports
In Hubspot Reports, users can view records for calls, Meetings, and Emails, but no information is pulled for SMS activity.
The Report has an SMS column, but it displays 0, although under contact activities, we can see SMS transactions.
4 votes -
Integrate Microsoft Copilot with RingCentral
The possibility to integrate Microsoft Copilot in RingCentral.
Will be great to have statistics or even make a call summary.5 votes -
Enable Saleforce activities to be related to Cases
Enable a feature where call logs/activities have an option to be linked to a Case within Salesforce
1 vote -
AI Receptionist Calls posting to Clio via App Connect
I should be able to log AI receptionist calls into Clio using App Connect. Some of us need to have very detailed records of every time a particular client calls, and this would make logging AI receptionist calls infinitely easier.
1 vote -
Hubspot SMS deals
Ability to send SMS through deals page in Hubspot . Just like the option that shows on the "conytacts" page .
4 votes -
RingCX for Hubspot that would allow them to log calls that end abruptly
RingCX for Hubspot that would allow them to log calls that end abruptly
They wanted a feature that would allow them to log calls that end abruptly, where the agent is unable to select a disposition to record the call.1 vote -
Integrate with Odoo
Is there a way that we can add Ringcentral to Odoo without going through the third party (Odoo RingCentral Integration by Serpent Consulting Services Pvt. Ltd.)
1 vote -
Phone Call activity logs in Dynamics
We have integrated RingCentral with our Dynamics 365 Sales CRM. However, when we make a call through the RingCentral app, it is being logged as a Task instead of a Phone Call activity in Dynamics.
We have already completed the following steps from our end:
- Signed in to the RingCentral Integration Console.
- Selected our Dynamics 365 account from the connected integrations list.
- Enabled the Activity Sync toggle under Activity Sync preferences.
- Configured the call logging preferences, ensuring the Call Type includes the required call types to be logged as Phone Call activities.
- Set the contact matching preferences for unknown numbers…
1 vote -
All audio sources not working in RingCentral app inside the Citrix
Currently, the Citrix SDK implementation does not allow for playing sound on specific local audio devices in the RingCentral app inside the Citrix environment/plugin. Please consider on adding this feature.
1 vote -
Add Text Option
Adding text option as it is requested by a lot of callers who call in to our tech sales support line. Other customizable options for user support.
1 vote -
SERA
Integration for SERA HVAC/Home service CRM to function and be fully integrated with RingCentral.
1 vote -
HubSpot: Individual control for pop-up windows
It would be very useful to have individual control over which calling window should up between the in HubSpot pop-up window vs the independent browser window (app.hubspot.com/calling-integration-popup-ui).
This way the end user can choose to only show one window if they prefer.
5 votes -
SLO for SSO
I login to portal https://app.ringcentral.com/login on Chrome (incognito mode) with my credentials (sadish@tealjones.com – test account) and MFA (enabled for all users), then open another tab visit www.office.com and click sign in. Here without authentication or MFA I am able to login to the M365 portal. Now I go to the first tab (where I was logged in to RingCentral) and log-out. Then Sign back in again, at this point RingCentral allows me to the portal without password or MFA. Now, while logged on the RingCentral portal (1st tab), I logout from M365 (2nd tab), then go back to…
2 votes -
Add HouseCallPro
We are using HouseCallPro as a CRM system and want to have it integrated with RingCentral
1 vote -
Hubspot Click to SMS in contacts
click to SMS from contacts phone numbers
1 vote -
square
You should add so when a customer want to place a order over the phone AI Rep
1 vote -
Voicemail recording and IVR selections
Enable to log voicemail recording and IVR selections in Hubspot
2 votes -
Support for Voicemail Co-Recipient in HubSpot Integration
Description:
Currently, RingCentral allows selecting a voicemail co-recipient, enabling voicemail from one extension to be shared with multiple users’ mailboxes. The HubSpot integration does not support this functionality.Use Case:
Users want voicemails from a single RingCentral extension to appear in multiple HubSpot user mailboxes, improving visibility and collaboration across teams.Current Behavior:
Voicemails can only be logged or delivered to a single user within HubSpot, limiting shared access and requiring manual forwarding or additional workarounds.Expected Behavior:
The HubSpot integration should allow voicemails to be shared with multiple users, similar to the native RingCentral feature.Impact:
Improved team efficiency…3 votes
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