1654 results found
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Employee Rewards Program
Hi team, I have a client that wants to be able to integrate an employee rewards program to be able to give gifts to their users by meeting a certain KPI (i.e volume of calls, # of calls answered, how many meetings booked, etc.) I did not see any employee rewards app integrations when looking through the app gallery. Thanks!
1 vote -
Programmatically Download Images/Files in Message Data Exports
We would like to have an option to programmatically download files in message data exports. At the moment, we have to manually open a link for each file in order to download it. This process is inefficient and very time-consuming.
1 vote -
Outbound call direct from salesforce
Summary:
We would like to enhance the integration between CX and Salesforce to allow outbound calls initiated by clicking customer numbers to be placed via the appropriate queue, rather than defaulting to the company number.Requested Improvement:
We request that when an agent clicks on a customer number in Salesforce:The call is initiated via the appropriate queue automatically, based on the customer’s associated school.
The system intelligently maps the contact to the correct outbound number or queue, eliminating the need for manual number pasting and queue selection.
Benefit:
This enhancement would significantly streamline the calling process, reduce agent frustration,…2 votes -
Disable the capability of Users to sign in to Mobile App
Disable the capability of Users to sign in to Mobile App and only allow them to sign in for web and computer version.
2 votes -
Video Calling in RC for Salesforce
Ability to use the video calling in RC for Salesforce integrations
2 votes -
Blocked numbers in the main super admin should not be blocked for other users.
When the main super admin add a number in their blocked numbers it shouldn't be blocked to the other user extensions.
3 votes -
Sync Contacts From Exchange Public Folder with RingCentral for Microsoft Teams
RingCentral app for Microsoft Teams support syncing contacts from an Exchange Public Folder
1 vote -
Park Waiting Alert
When a parked call is sitting for x amount of time (example, 30 seconds) make the line blink and maybe have a sound different to the normal ring play to remind everyone that we should really be getting back to it before it times out or the caller gets annoyed and hangs up. This is very important for restaurants. This was a feature on our very old phones through Spectrum Business and I'm surprised it's not already built into the Poly phones for Spectrum Enterprise.
2 votes -
RingCentral in Azure Government tenant
Our Azure environment is in GCC High, which does not use the same RingCentral app. The options we have for enabling provisioning require the Tenant URL and Secret Token. Looking for an alternative way of generating a long-lasting token, or an alternative method of authenticating for SCIM.
2 votes -
Integrations: Rent Manager
We are looking for a way to unify RingCentral communications with Rent Manager (https://www.rentmanager.com/become-or-refer-a-partner/). It would be great to sync caller ID/contacts between RingCentral/Rent Manager and keep a records of calls/texts to tenants (and vendors) within the history/notes feature in Rent Manager. Including an AI summary/notes copy would also be great. Please help make it happen!
1 vote -
RingCentral for Hubspot - integrate multiple Hubspot account as one
need to connect my ring central to hubspot. But main ring central is running 2 company under one account. and the 2 company number need to connect t o 2 different hobstpot portal
1 vote -
Custom field/property mapping in HubSpot
We would like to see more data in HubSpot, like queues and 'forwarded to' numbers.
2 votes -
HubSpot Shared SMS Inbox Integration for Company Main/Direct Number
We would like to request a feature enhancement that allows users in HubSpot to view and respond to SMS messages sent to the company’s main number.
Currently, SMS messaging within HubSpot is a 1:1 interaction tied to individual users. This request proposes the ability to create a shared SMS inbox in HubSpot, where multiple users can:
Access and view all incoming messages sent to the company main number
See the SMS logs associated with relevant contacts or leads
Send and reply to SMS messages directly within the same thread
This would improve visibility, coordination, and responsiveness across teams managing customer…
2 votes -
Increase details logged when Syncing RingCentral Call Logs to Hubspot
Need to sync all detailed information of Call Logs in Hubspot Call Logs. Specifically, we need to see the Call Length and Duration.
2 votesWe have implemented this feature in the latest fully native Hubspot integration.
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Enterprise Branded Caller ID
Please make the Enterprise Branded Caller ID a menu option so we can subscribe to it through the Ring Central desktop program. By making it a subscription feature, you will gain more business and it will be easily accessible to your customers.
1 vote -
canceling faxes
Your system is very misleading when cancelling faxes. Just found out that you can only cancel faxes that are in the "Processing" stage which means you have to catch the error immediately or you're out of luck. Don't have the option to "Cancel" faxes that have been "Submitted" as it is misleading. With manual faxes, you can cancel when it's dialing (which I liken this to "Processing") or transmitting (which I liken to "Submitted").
1 vote -
2 votes
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Ability to install the RingCentral app twice on the same device to log in with a different extension
The user would like to have two RingCentral applications on a single mobile device. She prefers this over using the "Switch Account" option, as there's a high chance she may still miss calls, SMS messages, or faxes. She wants the ability to download and install the same app again in order to log in to a different extension.
2 votes -
Salesforce export calls
Export all the outbound phone calls and UUID integration on salesforce and also to backfill the data into salesforce
1 vote -
Ability of the system to update E911 automatically after outages
Ability of the system to update E911 automatically after outages
1 vote
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