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1444 results found

  1. integration with levitate.ai

    We started using Levitate and would love if Ring Central integrated with it since we use Ring Central for our video calls and conference call lines.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  2. ServiceNow Virtual Agent (Bot) Integration for Glip

    MS Teams offers a ServiceNow Virtual Agent (bot( integration with their messaging platform. Please see the video linked below at approximately the 10 minute mark to see this in action. https://www.youtube.com/watch?v=pk0a_uEy11UCustomer making a request for RingCentral to offer a similar integration.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  3. Bonafide ERP Integrations

    Please let me know if you guys have any integrations or apps with BONAFIDE.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  4. Setting to allow Dial Pad to remain on top of other open screens.

    I run multiple screens with multiple applications running. When the Dial Pad is hidden under other screens, it is too clumsy to have to navigate back to the Ring Central app and open it back up.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Get pickup members of a call queue via API

    If you attempt to de-queue a call off of a call queue, and the person doing so is not a pickup member of the queue, then the platform will return a 403 error (which is by design). However, this is an error state easily avoided if developers has a way to determine whether someone is a pickup member of a queue. Therefore, we need an API we could query for this information.

    6 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  6. show current call in ALL Calls log when you call them, currently is after the call.

    It would allow you to text the person you are on a call with without going back out of the app.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. MS Teams RC "Embedded Dialer:" Remove secondary dialer for DR users

    Having two dialers w/in MS Teams is confusing and removing the secondary dialer for Direct Routing users would be helpful.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  8. Legal case management software

    Like cloudlex or peer. Track incoming calls from within the app

    3 votes
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Integrate with Outlook's flagged email/task tool

    Since Ring Central has a Workspace tab for tasks, it would be nice to add the flagged email follow-ups to it.

    3 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  10. Call Log or Data Export should contain all the data.

    Current export file will not have document name and # of pages information. If we include that we are able to identify which file got failed and we can refax that immediately without any delay. Also, we have Incoming and outgoing details, we need deleted items to be included in the exported file.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. Ability to add alternate host in Outlook 365 add-on when scheduling a meeting

    The ability to add an alternate host in the RingCentral Outlook 365 add-on. I can select an alternate host in the desktop app but not the Outlook 365 add-on. When scheduling meetings for my CEO, he sometimes has to leave his 1st group RingCentral call to join a different RingCentral call. When he joins the 2nd call, he disconnects the attendees in the first call because an alternate host can't be select for the first group call. Having this app would be a very nice feature for busy professionals. Please contact me when the feature is available. Thank you. In…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. RingCentral for SalesForce: Prevent screen pop for internal calls

    Request is to forego the screen pop for internal inbound calls (ext. to ext. calls).

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  13. MS Teams RC "Embedded Dialer" Application: Coaching/Call Monitoring functionality

    Request is to improve the MS Teams RC "Embedded Dialer" Application by adding functionality such as Coaching functionality/Call monitoring functionality.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  14. RingCentral for HubSpot: Search/Associate new call to existing record

    The ability to search for and then associated a new call to an existing record for inbound calls without matching records.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  15. RingCentral for HubSpot: Clarity with Outbound caller ID

    It is currently not clear that "additional desktop app" refers to chrome browser extensions. There are many outbound caller id settings to chose from, it's not obvious which to select.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  16. Doesn't anybody know how to make advance IVR and transfer the data

    I need help I need help knowing how to make a Vance IVR

    2 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
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  17. Integration with Calendly

    Calendly is very helpful for scheduling meetings/calls. It already has integrations for Zoom, Teams, Google Meet and GoToMeeting. It would be great if RingCentral similarly integrated and eliminated the step of having to create a link.

    22 votes
    Under Review  ·  2 comments  ·  Integrations  ·  Admin →
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  18. Zoom Integration

    It would be great that RingCentral had some sort of integration with Zoom and other similar companies like zoom. So that we could provide a link or meeting code to people that use Zoom. Not everyone wants to join using RingCentral or have had issues with it in the past, so they are reluctant to get on a call or video call unless they use their platform. Having an option to provide them a link so they can connect to a RC call via Zoom would be great. This integration would be good for the app, RC video and RC…

    7 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  19. Forward call to one number when busy and forward call to another number when unanswered

    We've just sign up with RingCentral and I'm trying to migrate the configuration of Nextiva to RingCentral. We have a setting in one of the account, whereby if the phone is busy, forward to the first number, and if the phone is not busy, forward to the second number. The current control handling options of RingCentral is not capable to fulfill that mechanism.

    3 votes
    Implemented  ·  0 comments  ·  Integrations  ·  Admin →
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  20. RedTail Integration independent of Browser

    RedTail integration should not be limited by the web browser. Currently, RingCentral can only integrate using Google's Chrome browser. This is unacceptable and non-standard for the financial services industry (which widely uses RedTail). In fact, we have come across no other tech that requires a specific browser to integrate with RedTail. Please update.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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