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1420 results found

  1. Call Log automatically to the selected business object in Salesforce.

    Automatically log incoming and outgoing call logs to the respective Salesforce object (e.g. automatically log the call under the case if the call was selected from the case object.)

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  2. Synchronise Teams Status with ACO Status

    Significant time wasted putting calls through to people that are on Teams calls or meetings. Not a great service to our clients keeping them on hold whilst the call rings out

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  3. Jabra evolve2 75 headset integration

    Hello, we purchased 3 new Jabra evolve2 75 headset for some of our team members and I want to know if you have a better integration than the generic offered, although my sound is at maximum the sound via the RC app is low, incoming and outgoing, the answer button directly on the headset is not working also.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  4. disable Provisioning related email alerts sent to users

    We are planning to FULLY turn on AD/azure Provisioning for Ring Central
    Every time I test with Provision on demand an email alert is sent to the user.
    I don’t think it should be triggered at all, should be just added to a daily report Admins can view
    daily report of all Provision related changes

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  5. Integration with Keap

    Allow a Google add on to integrate with Keap seamlessly

    3 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  6. ACO HUD to show transferred call

    Hi, this idea came from one of my clients:For the HUD to show the inbound caller even when transferred to another extension."The HUD provides an overview of what other users in the organisation are currently doing. In the situation where I might transfer an inbound call to one of my users, to everyone else in the organisation, that user appears to be in an active call with me when they are not. That’s a weird design concept with no value to our organisation. We check the HUD to see if a user is on the phone and with whom. It’s…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. User's status in the RingCentral for Salesforce plugin does not match the user status in desktop.

    User status should be the same in all RingCentral forms.

    5 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  8. Permit Retroactive Archiving of Data in the Archiver

    I assumed the Archiver would permit me to save the past 90 days of data residing in RingCentral. This does not appear to be the case, though. The Archiver only allows me to save data going forward. So I must watch helplessly as my last 90 days of SMS messages disappear. I can save a lifetime of SMS/MMMS in my cell phone for no additional cost. I have to pay RingCentral extra to save the same type of data in THIRD PARTY CLOUD STORAGE.When I originally signed up for RingCentral, I had no idea of the minimal data retention limitations.…

    7 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  9. Only Admins can add 3rd Party Apps

    Some customers may desire to have the ability to control who can add 3rd party apps for use on RingEX. This is to prevent information leakage via a 3rd party app.

    9 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  10. Integrate with eClinicalWorks

    eCW is one of the most popular EMR systems. By integrating the two systems providers will have a more streamlined experience to hopefullly enhance patient care.

    6 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. MS Teams RC "Embedded Dialer" Application: C2D open RC for 0365 (browser app)

    Having a second UCAAS app to make voice calls can be confusing.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  12. LASSO CRM integration

    This would help new home sales businesses to utilize the Lasso integration with Ring Central to maximize work flow.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. Can you integrate with the Crestron 4-Series Control System?

    We just installed this system in our conference room. It only supports Zoom and Teams. We would like it to integrate with RingCentral. This would be a huge benefit to our team as we really like using RingCentral for video conferencing.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  14. Status and Queue visibility in RingCentral in Salesforce.com

    Being able to see agents status's and call queues as it shows in the Avaya Cloud Phone App. Agents need to transfer to users that show available but status visibility is not available in RingCentral App.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  15. Support for Azure & Windows 365 VDI environments

    Getting a lot of requests from the Channel on when and how we will support the new release of Windows 365 VDI environment... as well as Azure VDI environments. Common theme seems to be that our Partners hope that we are quicker to support this VDI environment compared to our previous experience with Citrix and VMWare.

    25 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. Advyzon CRM

    Advyzon is a CRM app for registered investment advisors. Phone service integration would be great!

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  17. Retain CLID when using Direct Routing with Microsoft teams

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  18. Salesforce plugin does not reflect intercompany name when dialing an extension.

    It would be beneficial to have verify an intercompany extension or the reverse to have the extension show up when typing an intercompany name.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  19. RingCentral Terraform Provider - Infrastructure as Code for Admins

    As a RingCentral customer I would like to see the development team look to offer infrastructure as code support for RingCentral, such as Terraform or Ansible. Allowing customers to automate the provision and ongoing management of resoruces in RingCentral accounts.As a customer with over 230 sites each with multiple users, IVRs, Queues and devices, being able to manage this as code provides both consistency and an ability to scale.Although the APIs are useful, our engineers prefer to work with Infrastructure as Code (IaC) as it is a lot easier. Allowing us to focus on meeting business requests, rather than developing…

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Make Ring Central available as a printer option in control panel

    this would make fax usage universally easier for all .

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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