1831 results found
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Request for RC for Teams embedded App to re-sync with the MS contacts automatically after any loss of connection/sync
Request for RC for Teams embedded App to re-sync with the MS contacts automatically after any loss of connection/sync
1 vote -
RingCentral for HubSpot: Improve multiple match for B2B calls
As a trade supplier, all of our customers are businesses, and each of our customers can have as many as 20 contacts all phoning out from one main company number, but the RingCentral for HubSpot app only shows the first and last name for the first match - so inevitably, often we're not speaking to the person whose name is on the first match.
For us, it's way more important to show the company name than that first and last name of one of the people working there - at least it's virtually guaranteed that the company name is right,…
1 vote -
RingCentral for Google - Display the actual phone number as opposed to the CLID name.
There should be a way to have the RingCentral Google's History tab to show the customer's actual phone number as opposed to their caller ID name/contact.
2 votes -
The ability for Ringcentral integrated with Salesforce to default the opening in the text screen since currently it opens o the phone call s
The ability for Ringcentral integrated with Salesforce to default the opening in the text screen since currently it opens to the phone call screen.
1 vote -
Face ID instead of Passcode on InTune RC app
So that I don’t have to enter my passcode every time I open the app, it would be nicer if it could do Face ID like other apps on iOS..
2 votes -
To able to use Restricted global emergency and special service numbers as Ext. Number
Super Admins should be able to Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.
9 votes -
RC for Salesforce implementation
I think a lot of the issues come from the integration not being used/coded to it’s fullest. Do you have teams dedicated to integration build-out (specifically for Salesforce implementation)? Either way, let me know and we can go from there!
2 votes -
IVR PROMPT THAT ALLOW CUSTOMER TO RECEIVED TEXT OR EMAIL
I am requesting to set up additional key presses that would enable my customer to receive a text message or email containing a link. For example, for booking an appointment or to send our online platform.
3 votes -
download ringcentral app using m3 chip
app for m3 chip silicon
1 vote -
RingCentral for MS Teams (Remove unnecessary email addresses sync to Embedded app)
Using RingCentral for MS Teams integration, there must be a feature that will allow end users to remove unnecessary email addresses sync to the Embedded app
2 votes -
Salesforce logs
Ability to hide the logs to the leads activities
1 vote -
DIAL PAD FOR RINGCENTRAL FOR GOOGLE WORKSPACE
Integrate the RingCentral App including Dial Pad inside Google Workspace so you don't have to use the desktop App and leave Google Workspace.
1 vote -
Media optimization support for RDS deployments with Windows Server multisession session hosts
This is currently only supported with Citrix, VMware and Azure (AVD/ Windows 365).
Some customer are using regular remote desktop connections to RDS farms running Windows Server (2019/2022).2 votes -
Use HubSpot native dialer for calls
Currently, we do have two options for placing a call using RingCentral for HubSpot
1. Click to dial
2. From the CTI dialerIt would be great if we have an option to have the Call button from Hubspot working after installing the RC for HubSpot dialer
5 votesThis has been implemented. RingCentral for HubSpot now utilizes the HubSpot calling SDK
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Call forwarding in RingCentral for Outlook
I’d like to suggest a new feature for the RingCentral integration with Microsoft Outlook. It would be incredibly helpful if users could manage their call forwarding settings directly within the Outlook interface.
Right now, managing call forwarding requires switching back and forth between RingCentral and Outlook, which can disrupt workflow. If we could set up and adjust call forwarding settings right from Outlook, it would make the process much easier and more efficient.
The idea is to have an intuitive interface for call forwarding settings within the RingCentral tab in Outlook, similar to what’s available in the RingCentral app. It…
6 votes -
RingOut to allow external numbers - Salesforce CTI
RingOut option in Salesforce to allow adding external numbers
2 votes -
RC for Salesforce - Open CTI to all SF Built-in Apps
Customer wants to apply the Open CTI App to all SF Built-in apps (Service, Sales, Calendar). Have to manually add the Open CTI per SF App instead of applying the settings to all SF apps.
2 votes -
Call Queue, wait setting feature, that every call unanswered call from longest idle will be transfered to specific ext.
customer wants to have a feature that in Call queue, in longest idle set up. If the longest idle extension did not answer the phone call, the call will be routed to a specific extension. However the 2nd idle extension will not ring and will be available to take the other call. Same goes with the other extension if they did not answer phone call will be directed to specific extension
3 votes -
RingCentral for Slack (RingCentral Dialpad feature inside Slack)
It is useful to have a RingCentral Dialpad inside Slack to easily make RingCentral calls within the Slack platform.
1 vote -
Ability to answer Google Verification Calls
We have identified an issue where our system does not fully support call validation from Google. The problem occurs because Google begins playing the validation code before the call is actually answered. This happens due to the greeting that RingCentral plays before the app or phone starts ringing, leading to the code being provided before the call is picked up.
6 votes
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