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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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  1. Allow for in CRM soft phone, click to dial, sms or video call. https://bityl.co/692q

    2 votes

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  2. Setting up Zapier between our CRM and Ringcentral, I noticed it showed Voicemail: Available but not shown. I wonder if there would be a way to have the transcription to be available in order to write a note or log a call in our CRM with that text. We can log a missed call or that we have a voicemail but would love for it go ahead and put the transcription in the contact in our database. We use Followup Boss (a widely used CRM for real estate agents).

    2 votes

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  3. We use FindTime a lot and when using RingCentral Video links with FindTime we run into a bunch of problems.I opened a ticket with support (12440948) and they suggested a feature request.They confirmed: I was not able to click the meeting invite to start the RCV meeting. I had to manually copy and paste the link into my Google Chrome Browser for it to work. What is also odd is that when I did that and put it into Chrome, it added a semi-colon which made the link invalid. Once I removed the semi-colon, it worked perfectly.

    6 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  4. ...r on our cell phone via cell phone integration. Texts are only viewable on the app.. we miss important texts frequently 9 out of 10 times

    4 votes

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  5. SalesLoft has the ability to make calls from their website. It would be great to use RingCentral.

    6 votes

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  6. I am requesting an option to sync RC with Salesforce so, that all of the contacts from Salesforce (Jungo) sync with RC automatically as added. To do this as an import periodically is timely but, if able to sync automatically just as you are able to call from RC via Jungo, it would only make sense that the contacts would automatically sync to RC app as well. Thank you Chris

    15 votes

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  7. Currently, PagerDuty integration posts messages to RC that include only "Trigger Type", "Service", "Assigned To" and "Changed By". An incident identifier is also provided, but in our case is always "Incident: null"PagerDuty events contain a "Title" field which would be extremely useful if provided in RC. Right now, due to the limited information displayed, we have to go to PagerDuty to get details on every single event.Can the integration be updated to use the "title" or "description" in the display of the events?

    1 vote

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  8. Pass the Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration.Specifically with Salesforce CTI integration & call logging, other RC data is passed into Salesforce task fields like call duration, call direction, call result & even a link to the call recording (if applicable). Currently, the Caller ID (ANI) is passed through to the Subject task field, but with other text included (i.e. “Inbound from +12223334444”). As with other RC data, the Caller ID (ANI) & Phone # Dialed (DNIS) should be passed to respective Salesforce task fields.

    2 votes

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  9. Customer would like to pull QoS details via API to go into same dashboard they created using call logs/analytics APIs.

    4 votes

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    Under Review  ·  0 comments  ·  APIs  ·  Admin →
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  10. Rocket Matter is a platform used by law firms to record time based on actions, invoice, attach documents. As the admin administrator, often I will get a request from an attorney regarding the length of a call.

    1 vote

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  11. We would love to see a way for our RingCentral call/sms activity to be integrated with Infusionsoft. Specifically, if we can have the call logs be appended to infusionsoft contact notes, that'll be awesome!

    3 votes

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  12. We can have messages post from Zapier but cannot get tasks to be created. It would be great to have a task generate automatically as a result of a form submission.

    4 votes

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  13. please add an option to disable password when scheduling a meeting via Gsuite.

    1 vote

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  14. We need the ability to attach images to text messages from the Outlook plug-in.

    3 votes

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  15. It would be very useful is you could access and reply to "Direct Messages" from within the Outlook plugin. This would save us from having to have multiple programs open and be able to work from within our outlook program.

    4 votes

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  16. Just like you have the Google Chrome extension, can you create one for Safari since Safari allows for extensions?

    7 votes

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  17. Requesting the ability for a 3rd party (CallMiner is the one specifically for this use case, but other monitoring solutions could use this concept) to be able to utilize the SIPREC function/capability to monitor active calls. In this specific use case, we need the ability to monitor agent leg calls from Nice inContact to RC Office. The SIPREC functionality would be through our SBC infrastructure.

    10 votes

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  18. Currently CreatePost only supports existing attachments found in RingCentral.To POST a file, one must POST to '.../glip/files', with a single file. This automatically creates a Post with a single attachment (the file) and nothing else (no text, mentions, etc).A User should be able to include text, mentions, etc, and any number of (new) attachments in a single Post - as is already supported by the RingCentral Desktop Application.

    3 votes

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  19. Plumbing companies use ServiceTitan as an effective, industry-specific CRM. Integrating a soft phone with their CRM would be a great push to migrate to RCO/ACO

    8 votes

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  20. Has RC considered an integration with Lattice (a People Management Platform)? Our medical device business has signed up with Lattice and it would be extremely helpful to have RingCentral integrated as a communications platform. I'm sure other RC customers would benefit as well.

    1 vote

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