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1452 results found

  1. Route inbound calls if code is input (from Salesforce) / Inbound Caller Authentication

    Hi there. We have a use case where we want the ability for customers to inbound call but only get through to an agent if a code has been input. For example we only want calls to be routed to someone if they have paid for a service and that payment number is input via the dialpad. We need a way to confirm payment is made and was thinking a way would be to read from our CRM (Salesforce) record field. I am not sure if RingCentral caters to that use case but what would be an option to ensure…

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  2. Add SMS attachment and emoji support to our Google Chrome integration

    End users need a simple SMS solution that integrates into their web-based CRM. While our Google Chrome integration does off click-to SMS support, it does not support attachments or emojis. Customers need to direct their users to use the RC App when attachments and emojis are needed.

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  3. Salesforce click to dial to accept extensions.

    This would be very use for anyone that is calling a specific person from their contacts that requires an extension. Old phone system we used had this feature with their Salesforce add-in. Example: 111-222-3333,1234This would dial the main number and after a brief pause the extension.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  4. Connection and synchronization of a company telephone book

    Preferable LDAP connection to external LDAP's as well as the system to provide a internal speed dial list which a connection can be established from external devices via the generic SIP user interface e.g. legacy desk phones etc

    18 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  5. Reducing Toll-Free SMS Validation Time

    Request Overview:We kindly request a reduction in the validation time for Toll-Free SMS verification. Currently, the process takes up to 30 days, which we believe is a longer duration than necessary. This extended timeframe may impact user experience and hinder the swift onboarding of new users or services.Detailed Description:Current Situation:The current Toll-Free SMS validation process takes up to 30 days to complete. This validation period poses challenges for our users, delaying the activation of services and hindering the overall user experience.Proposed Change:We propose a significant reduction in the Toll-Free SMS validation time to improve user satisfaction and streamline the onboarding…

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. We need our Salesforce to receive text message rather than the RC application

    We need our Salesforce to receive text messages rather than the RC application, is it possible for that

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  7. Preset phone numbers for transferring purposes

    Presetting phone numbers when in the transfer window. Allowing them to be labeled by the organization/company for ease of transfer. Preventing user from transferring a call to the wrong phone number. Drop down menu, listing the labeled phone numbers before hitting "transfer now"

    1 vote
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  8. Add originating caller/leg to call log response for warm transfers

    Currently, we have an integration that works as follows:Customers (insurance agents) connect their RC account to our CRMWe set up a webhook to get updates whenever a call is Answered or DisconnectedWhen an "Answered" webhook is received for an inbound call, we attempt to find the record in our CRM that matches the phone numberIf available, we can then give our user the option to navigate directly to that recordWe have some customers that have this arrangement:End consumers (insurance buyers) originally call in to a Call CenterIf needed, the call center will transfer that call to our customer (insurance agent)When…

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Disable Outlook Contacts From the RingCentral for Microsoft Teams

    Option to disable the Outlook Contacts from the RingCentral for Microsoft Teams.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  10. Caller ID connection to VoIP

    Need the ability to have Caller ID flow to POS system. My other VoIP providers use. https://callerid.com/vertex_unit.phpThis feature will make me stay with or cancel using RingCentral

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. RingCentral for SalesForce: Call Monitoring Duration

    The ability to see how long know how long a call has been monitored for to determine the productivity of quality auditors. In Reports/Analytics, it should also be available for Salesforce Task Object

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  12. RingCentral for SalesForce: Set Default value for "Related To" items

    The ask is to set the default value for "Related To" items in Salesforce. For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is stored.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  13. RingCentral for SalesForce: MVP Sync with Salesforce Contacts

    12 votes
    Under Review  ·  2 comments  ·  Integrations: Salesforce  ·  Admin →
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  14. Can Ringcentral integrate a process where the system will also be able to send email notification from the IVR when the call is missed e...

    ...ven if the customer doesn't connect to an extension?. Apparently the system will only send an email notification once the call is missed from an actual extension, but we want the system to be able to send email notification when missed from the IVR itself. Alot of our customers don't have the patience so they hang up immediately without connecting to an extension. We want to be able to get these missed call notification sent to the email so we can call them back. Thanks

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Adding Google Worspace didnt work

    Adding google workspace didnt wok

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  16. Add RingCentral's Messaging to the Embedded Dialer experience in MS Teams

    Use case: The customer is widely using MS Teams as their core collaboration solution. They would like to keep all communication within the Teams app to reduce complexity. Challenges: The customers would like to leverage RingCentral's & Textel SMS solutions for team tackling of SMS, which leverage RingCentral's Teams in Messaging. To use this, they must also use the RingCentral Desktop App. This creates a challenging solution strategy as some users have the Embedded Dialer and others are using the RingCentral App. Things do not work well when both the Embedded Dialer and the RC App are deployed on the…

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  17. WINGET exe version

    We've been evaluating installations with Winget. In your winget repository https://winget.run/pkg/RingCentral/RingCentral the version is .msi version. We would like to have .exe version as we use that for installs and it allows for updates.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Acturis Integration

    cx wants to use the ACTURIS APP to be integrated in BT CLOUD WORK, this app is not supported in BT yet.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Hubspot Inbound Calls

    Hubspot inbound calls should be registered on the activities

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
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  20. Audio Notification and Desktop Notification in MS Teams systray for SMS

    add audio notification for SMS and indicator in MS teams systray

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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