1831 results found

1. Disable RingCentral for Chrome add-on's phone number detection for personal email accounts

   I do not want RingCentral for Chrome to detect my personal email and number

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2. Salesforce Call Routing

   Customer already have an existing IVR and it's setup properly as their current auto receptionist call routing. They have SF integration and wants a separate the call routing for thier customers. What the cx wanted is if their cx doesn't have a record on their SF they want it to route the call to an IVR but if their caller already have a record then it should go straight to the respective member assigned for that record. We currently do not have a feature available, even if it's integrated with Salesforce.

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3. smokeball CRM integration

   smokeball advertise that their crm is compatible with us.
   they have their own support for this https://support.smokeball.com/hc/en-us/search?utf8=%E2%9C%93&query=ringcentral

   Unfortunately we dont have the same.
   Please consider to have this supported in the future

   writting this on behalf of client
   Customer Name: Ali
   Company Name: Fam Bam Family Law
   UID: 279029125

   Regards
   Ram Carillo
   APAC Support Team

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4. RC for Zapier - Inbound Call Recording triggers

   I do utilize multi-step zaps in Zapier and it appears that my new call recordings and voicemail are now flowing into my CRM. I still need to figure out how to send the old call recordings because Zapier won’t allow me to just replay filtered zaps.

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5. When the called or calling party disconnected the call, disconnect the call right away

   When the called or calling party disconnected the call, disconnect the call right away instead of having the time running without having waiting for the user to disconnect the call. This will increase company's productivity.

   Sometimes due to some network issues user will still stay on the line without knowing the other line disconnected the call already.

   Limit the attempt time as well when having a bad connection error, disconnect the call if it take longer

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6. Allow two tenants for MS Entra to one RingCentral Account

   Ability to enable SSO with 2 tenants for Microsoft Entra into one RingCentral Account

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7. Ability to see user idle time in the HUD

   We would like to request the addition of a feature in the RingCentral HUD (Head-Up Display) that allows administrators to view the idle time of users. This feature will provide visibility into user inactivity, aiding in better resource management and enhanced team oversight.

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8. Expand slash commands available to Slack integration

   Currently, the feature supported with this integration only includes:

   • /ringcentral meet - Starts a new RingCentral Video Meeting and posts the join link.
   • /ringcentral call - Start a new RingCentral Conference and post the dial-in number.
   • /ringcentral help - Brings up the different /ringcentral slash commands.

   Hopefully, we can include service status notifications from RingCentral to Slack

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9. SMS Survey Integrations powered by RingCentral

   SMS Survey Integrations powered by RingCentral

   Survey Integrations that has real time reports for the number of clients that clicked and answered the link for SMS survey inside of the SMS message. Also for the report to be readily available for download by each users or Admin for RingCentral.

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10. Ability to remove RCV icon on the RingCentral Desktop app Teams

    Currently, RC app teams have the video call feature to call everyone on that team. To avoid data breach, the customer wanted to have an option to turn this off/on account wide and or user based.

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11. RC for MS Dynamics 365 feature

    At the moment we have a Ring Central integration with Dynamics 365 conencted to our Sales portal because it was only compatible with Channel Integration Framework 1.0. We need to get this integration changed to a Dynamics CIF 2.0 framework and wanted to see what we can do to get the built in integration to work Dynamics 365. This was set up with the following instructions https://assets.ringcentral.com/us/guide/admin-guide/dynamics_beta_admin.pdf. The step to add channel provider is using Channel Integration Framework 1.0, which is not compatible with Customer Service Workspace / multi session apps. I would like to confirm if the integration is compatible with multi-session apps using Channel Integration Framework 2.0, and if so, what the setup steps are.

    At the moment we have a Ring Central integration with Dynamics 365 conencted to our Sales portal because it was only compatible with Channel Integration Framework 1.0. We need to get this integration changed to a Dynamics CIF 2.0 framework and wanted to see what we can do to get the built in integration to work Dynamics 365. This was set up with the following instructions https://assets.ringcentral.com/us/guide/admin-guide/dynamics_beta_admin.pdf. The step to add channel provider is using Channel Integration Framework 1.0, which is not compatible with Customer Service Workspace / multi session apps. I would like to confirm if the integration… more

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12. Slack reports

    Business Analytics, RingSense Performance Reports to go in 1 location - prefers to use Slack

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13. Rc for Salesforce

    We also need the ability to be able to tag Salesforce data (users, job orders, job applicants etc.) within RingCentral.

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14. include a mute button feature on the Outlook Desk app while on audio conference

    include a mute button feature on the Outlook Desk app while on audio conference

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15. Voicemail link in Salesforce

    It would be great if VM links are also visible in Salesforce just like inbound and outbound call recording

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16. Ability to enable MFA in BULK

    It would be beneficial for the account super administrator to have the capability to enable multi-factor authentication (MFA) for user extensions in bulk or to select multiple users simultaneously for MFA enablement.

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17. Sync deskphone corporate directory with that of the Admin Portal's external shared contacts directory

    Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of +44s results in an error, so we're a bit stuck at the moment.

    On the deskphone,
    Directory -> Local Directory -> All Contacts -> Add
    Entered my phone under "Richard Mobile" with the +44 area code.
    I attempted to ring it, and the number displayed was a 0, but it didn't display my name.
    I went back into the directory and changed it from +44 to 0
    If you attempt to ring it again, "Richard Mobile" will be displayed alongside my number.

    This means that, in theory, I could sort it by accessing each phone's web API and uploading a CSV I've made with 0s instead of area codes. I've tried this with one or two phones already, and it has sorted it.

    The issue with doing it this way is that if we have any changes to staff, such as new starters or leavers, I would have to manually access every phone to make the changes rather than simply editing the corporate directory one time. So it's very much a bandaid solution, and I'd prefer to have the corporate directory sorted and working, as that would make it much easier down the line.

    Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of… more

    6 votes

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18. RC for Salesforce - Softphone

    Need to resize the RC Softphone in SF so we can see the SMS since the app is so tiny. Also, all SF contacts should sync in RC App since it is integrated.

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19. Having a "Notes' field under Users General for internal purpose

    Having a "Notes' field under Users General for internal purpose. Maximum of 512 caracteres will be fine

    5 votes

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20. Get Call Record Detail directly from telephonySessionId

    telephonySessionId is the value that the API RingOut return to the client after a success outbound call is originated. And this is also the unique key across multiple Webhook events related to a single call. This is the only info that the client application know about the call, so accessing the Call Record Detail using this telephonySessionId is a must have feature because filtering this value using the API List User Call Records will slower that getting the record detail directly using API Get User Call Record.

    I hope you can make the API Get User Call Record accept telephonySessionId as the identifier for the call and return data exactly like when we use the internal call id. It will help to save the effort at the client side and save the server performance at the API server side as well.

    telephonySessionId is the value that the API RingOut return to the client after a success outbound call is originated. And this is also the unique key across multiple Webhook events related to a single call. This is the only info that the client application know about the call, so accessing the Call Record Detail using this telephonySessionId is a must have feature because filtering this value using the API List User Call Records will slower that getting the record detail directly using API Get User Call Record.

    I hope you can make the API Get User Call Record accept telephonySessionId… more

    2 votes

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