1147 results found
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RingCentral Cloud PBX Jump page from ServiceWeb
The request is, for the C2T CloudPBX integration, to have a jump link within service web to the CloudPBX portal like there is with Analytics.
2 votes -
Poly Lens app
Poly Lens app not support by RC
6 votes -
show current call in ALL Calls log when you call them, currently is after the call.
It would allow you to text the person you are on a call with without going back out of the app.
3 votes -
Integrate Company Cam for photo uploads
when a client send a message, automatically upload it to company cam that has the same matching phone number affiliated to its profile.
1 vote -
Legal case management software
Like cloudlex or peer. Track incoming calls from within the app
3 votes -
Synchronise Teams Status with ACO Status
Significant time wasted putting calls through to people that are on Teams calls or meetings. Not a great service to our clients keeping them on hold whilst the call rings out
2 votes -
Integrate with Outlook's flagged email/task tool
Since Ring Central has a Workspace tab for tasks, it would be nice to add the flagged email follow-ups to it.
3 votes -
Forward call to one number when busy and forward call to another number when unanswered
We've just sign up with RingCentral and I'm trying to migrate the configuration of Nextiva to RingCentral. We have a setting in one of the account, whereby if the phone is busy, forward to the first number, and if the phone is not busy, forward to the second number. The current control handling options of RingCentral is not capable to fulfill that mechanism.
2 votes -
‘Works with Slack’ as installed app
Slack is one of the most used messaging apps and many people like to use it for real-time conversation. RC should offer Slack workspaces as add-ins to enhance team messaging your current configuration (link below) does not allow for this. Ideally, I should be able to go to the app tab in RC and open Slack. You have integrations with Google in your ‘Works with Google’ section you should have ‘Works with Slack’ as installed app. There’s incredible need to to contain where conversations are happening and centralizing the activity it’s a huge miss not to offer this.https://www.ringcentral.com/apps/slack
1 vote -
disable Provisioning related email alerts sent to users
We are planning to FULLY turn on AD/azure Provisioning for Ring Central
Every time I test with Provision on demand an email alert is sent to the user.
I don’t think it should be triggered at all, should be just added to a daily report Admins can view
daily report of all Provision related changes1 vote -
Integration with AgencyBloc
It would be awesome to have an integration into the popular health & life insurance agent crm system. Another provider already works with them, but they are smaller and not as robust as RC. Ideal would be to log and save call recordings directly into client profile within AB and synchronize contacts into RC. AB currently works with Intulse VOIP
2 votes -
RedTail Integration independent of Browser
RedTail integration should not be limited by the web browser. Currently, RingCentral can only integrate using Google's Chrome browser. This is unacceptable and non-standard for the financial services industry (which widely uses RedTail). In fact, we have come across no other tech that requires a specific browser to integrate with RedTail. Please update.
3 votes -
ACO HUD to show transferred call
Hi, this idea came from one of my clients:For the HUD to show the inbound caller even when transferred to another extension."The HUD provides an overview of what other users in the organisation are currently doing. In the situation where I might transfer an inbound call to one of my users, to everyone else in the organisation, that user appears to be in an active call with me when they are not. That’s a weird design concept with no value to our organisation. We check the HUD to see if a user is on the phone and with whom. It’s…
2 votes -
Netsuite Integration
Just like the Hubspot integration but for Netsuite would be fantastic to have this if possible.
2 votes -
Since the ringcentral integration for salesforce, we need to contact the internal extensions of our RingCentral platform, which is curre...
...ntly not possible, support is reporting that the two entities are not communicating. In a future development, can you fix this?. Since the ringcentral integration for salesforce, we need to contact the internal extensions of our RingCentral platform, which is currently not possible, support is reporting that the two entities are not communicating.In a future development, can you fix this?
1 vote -
RingCentral for Salesforce: session timeout
The request is for session timeout (auto log out) within the SFDC integration.
1 vote -
RingCentral for SalesForce: warm transfer
To build warm transfer in WebRTC call controls
6 votes -
Send MMS From Zapier
Would like to be able to send an MMS from Zapier
1 vote -
Setting to allow Dial Pad to remain on top of other open screens.
I run multiple screens with multiple applications running. When the Dial Pad is hidden under other screens, it is too clumsy to have to navigate back to the Ring Central app and open it back up.
4 votes -
Support for Google shared contacts sync in Chrome extension
The Chrome extension is syncing the contacts from their Google Enterprise directory. The request is to be able to sync the Google shared contacts as well, which may include contacts outsides of the organization.
2 votes
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