1831 results found
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Genetec
Allow RingCentral to interact with Genetec security system to allow users to unlock doors for guests.
1 vote -
Sync Analytics detailed reports to Hubspot
Need to sync all detailed information of RC Analytics in Hubspot Call Logs. For RC Analytics, we want to see the selected filter in RC Analytics to the Hubspot Analytics reports
2 votes -
SSO in RingCentral Sandbox environment
Request to have the capability to use SSO in RingCentral Sandbox Environment
2 votes -
clockify
It would be great to have an integration for clockify.com or time-logging programs.
1 vote -
Salesforce Contact Page view
I have a salesforce implementation partner who needs clarification on RC capabilities to push SMS and calls from several different RC lines into 1 contact page view to have a complete end to end record of contact's interactions with the business.
1 vote -
Hubspot authentication
In the RingCentral for Hubspot plugin, users are required to have their HS email match their RC email for them to authenticate.
For some use cases where it is not ideal for users to have their own logins in Hubspot, they won't be able to utilize the plugin to log their calls and for the C2D feature.
There should be at least a workaround for situations similar to this.
4 votes -
Shared email/Common Ext. | SSO & Active Directory
Active Directory and Single sign-on require a 'unique' email address for each user extension. Adding or setting up SSO with a user with a shared email will not push through.
1 vote -
custom name salesforce
Allow custom names for different numbers on user
1 vote -
Call Monitoring Feature on Avaya Phones
The call monitoring feature is only supported to limited Devices/Brands.
Avaya not being included1 vote -
RC for Salesforce - Call Tasks
Make sure all phone calls will create a Task in SF Portal even if I'm not in front of my PC or using my mobile phone to transfer the call
3 votes -
RC for Salesforce - Click to Dial
Click to Dial will is not working in 3rd Party SF app since the app is not showing in App Manager. RC for Google Click to Dial is not recommendable because it will not record the calls in Salesforce activity.
4 votes -
Measurement of the MOS to be deferred to the dropped agent
Measurement of the MOS to be deferred to the dropped agent: there is a metric that is measuring the MOS from the beggining of the call, Customer would like to deffer it to when Agent picks up the call
1 vote -
Ability to modify the incoming caller ID settings in the RingCentral CTI | Salesforce
In the CTI, whenever a user gets a call from the call queue, they see the call queue name as opposed to the caller ID (which is a direct reflection of the setting followed by the RC app).
Most would prefer to have the caller ID set since so it will be easier for them to associate the call inside of Salesforce.
5 votes -
RingCentral Analytics Reports to sync with Salesforce Analytics
The customer asks if Ring Central analytics can be integrated into their Salesforce.
5 votes -
Login in the RC phone using email
Login in the RC phone using email
2 votes -
Salesforce Reports
Ability to customize performance reports to mirror the information on the Salesforce ativity
1 vote -
SMS Automation in Dynamics 365
It would be better if SMS Automation works between Dynamics 365 and RingCentral
1 vote -
RingCentral App (Integrating Redtail Calendar and Contact Syc)
The customer wanted to have a feature that will sync their Redtail Calendar to RingCentral App
Another feature is to sync contacts from Redtail to RingCentral App
4 votes -
Salesforce SMS
Ability to log SMS on RingCentral for Salesforce eventhough you are note logged in on the Salesforce and the auto ,og SMS is not turn on
2 votes -
Warm Transfer call for Yealink T4*U and T5*W
Feature Request : Warm Transfer call for Yealink T48U
Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U and T57W
Current behavior : blind transfer is set for the yealink transfer key
Brand : BT Business
4 votes
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