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1443 results found

  1. HQS

    HQS is a big CRM tool for Adminastration and Calling customers. It would be massivly helpful

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  2. empower call queue

    when someone calls the main line and the recipient of the call from a queue must be notified even if they are on a busy status.
    just like dialing the direct line of the ext lets say they are on a call and there is incoming calls they heard a beep sound with the information of the caller but call queue are stop receiving calls or notif when they are on a busy status

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. All cases to show on https://support.ringcentral.com/case.html

    We just want to have all the cases open on our account aside from the web cases created to be tracked on https://support.ringcentral.com/case.html

    4 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  4. MS Teams embeddable app to choose default tab

    Every time I click on the RingCentral integration in Teams it defaults to the Phone tab.In Settings, I can see you can change the tab order. I did this and put HUD first, however, it still defaults to loading the Phone tab whenever I click into RingCentral.It would be nice to be able to set the default tab (unless of course there is good reason for Phone loading) as I'm more interested in seeing the presence than the dialer and call history.

    3 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  5. Choose default Tab in Teams 2.0 Integration

    I'm using the Beta Teams 2.0 integration. For the most part I think it's great, however whenever you click into the RingCentral area it always loads one the Phone tab which shows calls history and the dialler. For us that's not much use and everyone here would much prefer the HUD tab to be the default. If in the Settings area you could select your preferred default tab, that would be much better.

    5 votes
    Under Review  ·  2 comments  ·  Integrations  ·  Admin →
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  6. Reports that shows if all phones are idle

    report just shows if its accepted, but not if the phone itself is idle

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. Having the capability of accessing RingCentral Call recording in Bullhorn.

    This will make for easy access to information for users that are using Bullhorn to review call recordings and don't need to switch applications.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  8. Salesforce Integration: Populate "Completed Date/Time" field with Date/Time call was completed

    The record created in Salesforce includes a "Completed Date/Time" field, but if a call was made on another device and then saved to Salesforce using the Call History tab, this field is populated with the date/time that the record was saved to Salesforce and not the Completed Date/Time of the call itself.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Choose Destination Folder for Archiver Backups

    The Archiver app currently has no control over the destination folder - it just syncs directly to Google Drive, and I'm assuming, creates it's own folder on whatever account you synced it with. For our purposes, the whole point of backing up this data, was for our Team to have access to historical SMS between internal staff and our clients. If I'm the administrator and I sync Archiver to my account's Gdrive, then I'm the only one who can access that data, which defeats the entire purpose. I need to be able to select the destination folder where the sync…

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  10. To enable Blocking of Calls to MS Team directly

    To enable Blocking of Calls to MS Team directly without the need of Users to access RingCentral App or Service Web. Hoping that this feature will be added on Microsoft Team 2.0 Release.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  11. integrate the RingCentral Messages chat feature into MS Teams

    We have some who use Teams and we see we can integrate calling but we would like to have all chat messages sent through RingCentral to show up in Teams like the calls do. Is this possible?

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  12. Add an AgencyZoom integration

    add agencyzoom as an integrated app.

    6 votes
    2 comments  ·  Integrations  ·  Admin →
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  13. Auto transfer completed calls to an external number. ie survey number

    This feature can be used to automatically transfer callers to an external number, ie. a survey, after completion of the call. Then the agent wouldn't have to transfer the call manually.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Teams 2.0 dialler option for CRM integrations

    Ability to use the Teams 2.0 dialler with any of the Chrome extension based integrations for CRM's

    5 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  15. Ability to filter the 'Related To/Associated to' record results based on Opportunity Stage.

    Use Case: a high percentage of accounts for this customer have 10+ associated opportunities. The goal is to filter queried records in our SFDC - RingCentral integration by stage (for example their version of only seeing opps in stage 2/3/4) so that the relevant opportunity to log calls and activity against will tend to present, instead of a lengthier/trickier list of records to navigate.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. Support site "Learn from Community" Unaccessable

    Currently logged in to the support site and when accessing the Learn from Community we get an error "Your License Has ExpiredThe license you currently have installed for this TeamHub site has expired. Please contact sales@answerhub.com to extend your evaluation or purchase a new license."Tried with other browsers same error.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. Salesforce Call Barging CTD(click to dial)

    Requesting to enable call barging when a call was initiated or received by RingCentral inside the salesforce CRM.

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  18. Automate forwarding of faxes received at RingCentral as *.tif files to a folder on my local server without having to manually do this

    I have a local Windows based server that automatically sorts all faxes located in a certain directory to correct patient folders. We receive hundreds of faxes per day throughout the day and it is tedious and time consuming to dedicate staff to manually download these fax files throughout the day. It would be advantageous if RingCentral could automatically forward these files directly into a folder on my server as they are received without requiring user intervention. For example my Domain is called LTD. As faxes are received at RingCentral they are forwarded into //LTD/Received Faxes/FileName.tif.

    2 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  19. trial period for High Volume SMS (Beta) before cutting over SMS from RingCentral App

    I want to have free trail period to test High Volume SMS (Beta) first before paying or migrating to it

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  20. Interact with OSTicket

    I have found some integrations with other ticket and collaboration systems.It would be nice and integration with https://osticket.com/ tooThanks

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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