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1443 results found

  1. Create a task - Expand the 'Enter task Description Window'

    Create a task - Expand the 'Enter task Description Window'Hi Currently the 'enter task description' window in 'create a task' does not expand as you type. Our tasks can be very detailed and it is very hard to preview all that we are entering (into the very small window) without saving and having to go back into task. This may be too late as the assignee may already be reading the new task action, and we haven't finished editing the detail yet. Currently as the window is soo narrow the scrolling backward and forward to review is tedious and not…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Embedded Dialer for MS Teams: Add Call Queue Manager/Live Reports visibility

    The request is to add a "Call Queue Management" tab to the Teams Embedded Dialer experience that shows all the queues and subsequent agents. Additionally, give that same tab a view into Live Reports and allow the queue manager to select a dashboard that they have permission to use. This will give managers a quick way to look at what Call Queue agents are available, see a Live Reports Dashboard with Queue Stats, and make adjustments to Call Queue agent availability as needed within the Teams Embedded Dialer integration.

    1 vote
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  3. Embedded Dialer Plug-in to use default browser when authenticating user

    The ask is to make the RingCentral embedded dialer integration deep link to the device's native default browser as opposed to the embedded browsers within Teams. This can be helpful if a customer uses an older embedded version of Chrome and Electron that are no longer secure. By proxy, RingCentral have to use these during the user authentication process. This information can be found in the user agent information with MS Teams Developer options turned on. Microsoft would need to update its core Teams SDK framework to resolve this on the MS side.

    1 vote
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  4. Notification of outage for API products e.g MS teams , PBX MS Team

    Hi Team,The customer is requesting if it's possible to add a notification inside API products that we offer. if there's an outage on the integrated productthey will be notify right away and no need to call and report it to us so we could create a ticket about it.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. RingCentral for Salesforce: High Velocity Sales is now Sales Engagement

    The request is to update the name of this tool on the RingCentral side to Sales Enablement from High Velocity Sales.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  6. Aside for receiving text and email. We can add a phone call to receive the 6 digit code.

    I have my 2factor for apple business set to contact my number. When it calls me for a code it will normally ring my phone and I pick up to get the code. Ever since we switched over I have not been receiving phone calls to get the code. It will just show up in my app as a missed call.

    1 vote
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  7. RingCentral for Salesforce: "activity" fields to be reduced from 16

    RingCentral for Salesforce: "activity" fields to be reduced from 16. @Matt LaHatt wrote:Our SalesForce integration has been a hot topic of interest for them. They loved the demos of it and love the features a value we provide. However, they have a major dilemma. Bessemer has 2x custom integrations that use up the majority of the 100 custom fields. They only have 12 fields they can make available for the RingCentral integration. I've heard from others in our organization that our SFDC integration requires 16 fields to work.@Matthew Ludwig wrote: SFDC has max 100 fields available under the "activity" object.…

    3 votes
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  8. Calendar Management

    Zoom as this feature where you can manage sync and manage your Google Calendar straight from their dashboard. You guys should add this as well. I attached a screenshot on how it looks on Zoom.

    3 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  9. Please add other international numbers where audio conference is available

    RingCentral Audio Conferencing Dial-in Numbers - add other countries on the list

    2 votes
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  10. OKTA to delete users not just disable

    Customer would like the existing OKTA integration to be able to delete and recycle user licenses rather than just disable users.Currently the onboarding process works fine, its just the off boarding process that takes a bit of time.

    4 votes
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  11. Click-to-dial on Excel

    click to dial is working on MS Wordworking in Outlook but it would be better if it will also work on Excel

    1 vote
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  12. Add conference calling or 3 way calling to RingCentral for Salesforce app.

    We have users that make calls from Salesforce that need to be able to speak to secondary callers at the same time. This includes language translation service providers while the original caller is on the line. Please add ASAP. Using the regular RingCentral app is not productive as all the popups and call disposition field from Salesforce will not work.

    3 votes
    Under Review  ·  2 comments  ·  Integrations  ·  Admin →
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  13. Gorilla Desk CRM

    Client looking for this integration APP

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  14. Adding customize field after call using google extensions integrated with Zoho CRM

    Customer wanted to have another mandatory field in the dialog box with fields that needs to be answered whenever they end the call using Ring Central extensions then it will send the information to their Zoho CRM. Customer mention that it is like a customized field that they can edit anytime.

    1 vote
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  15. RCCC: Allow Agents to "Cherry Pick" Voice ACD Interactions

    ArcBest is a current Genesys Pure Cloud (I3) customer and is looking to move to the cloud with next generation UC/CC solutions. Customer is looking for cherry picking of calls from a voice skill.Genesys is claiming to provide this feature.

    3 votes
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  16. Messaging interconnection between MS teams and MVP

    We are getting more request for combined environment with customers with MS Teams and MVP/RC Apps and they want to be able to message cross platform

    5 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  17. Remove Ring Central Advertisement on Forwarded Texts.

    When Ring Central forwards my texts - I am a customer of Ring Central it has an added Advertisement for Ring Central - this is ridiculous.

    4 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  18. DMS integration for the Automotive business

    Customer loss since we do not support Tekion (Dealer Management System aka DMS)Here is the list of other opportunities in for the same type of integration:

    2 votes
    Future Consideration  ·  1 comment  ·  APIs  ·  Admin →
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  19. System wide custom fax cover sheet and API enhancement

    Customer would like to be able to upload a custom fax cover sheet for the business containing their logo and different information. Currently, each fax account needs to upload the custom cover to use. Being able to add additional cover sheets to the system and push down to all users would assist in streamlining this process. Having the API's to manage custom cover pages would also be a huge help.

    5 votes
    Under Review  ·  0 comments  ·  APIs  ·  Admin →
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  20. Change inbound caller id NUMBER format

    Give the customer the ability to change the way an inbound number appears. For instance we currently had a customer integrate their fax server and previously the inbound number was formatted like this: 239/123-4567. Now when they get a fax, the inbound number shows up like this: +12391234567 and this is causing then to have to reprogram their fax server.

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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