1620 results found
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Allow to switch to the old interface
Allow Admins to switch between the new and old interface.
15 votes -
De-provisioned Users in AD can be deleted by Super Admin Role in SW
Custom Admin / Super Admin role assigned to the User should be able to delete Users on the Admin Portal / Service Web that is already de-provisioned from the Active Directory.
2 votes -
Reason for failure in Archiver to be indicated in Service Web or email notification
Currently, the admin portal only shows that the archiving failed in Archiver and we can hit the Retry button. It would be helpful if the reason for failure will be indicated along with the Retry button or will be stated in the email notification.
2 votes -
RC for Zendesk
Currently, we pull the following information (fields) from RC into ZD tickets:
*Requester
*Subject
*Inbound called RC number
*Last call start(Screenshot attached)
Description automatically generated
The fields above were added manually as per RC guide. There is no Call queue field from what we can tell.
Therefore, we would like to also include a queue as a new field.
E.g.: If a customer calls “International sales”, it should be reflected in the ticket.
1 vote -
Bring back RingCentral Voicemail that works with Teams
RingCentral voicemail used to work the Microsoft Teams direct routing. It recently stopped to do so with no warning. This has strained the ease of using RingCentral calling queues with Microsoft Teams. Please bring back the ability to pick and choose between RingCentral voicemail and Teams voicemail.
6 votes -
call will be routed directly to vm while the team status is away
The normal behavior for MS Teams is, if the status is away, call rings and then goes to voicemail. For this feature, callers will hear a voicemail message immediately if the user's status is away.
1 vote -
Telus App Must Not Show Too the Hidden Contacts in the Connected Global Address List
Add a feature from the Telus Business Connect app to hide the Hidden Contacts in the connected Global Address List of MS 365 contacts.
1 vote -
Salesforce integration - Log all calls regardless of RingCentral for the Salesforce browser is closed
If you are out of the office, not logged in (aka after business hours), and Salesforce is not open at all times, then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in to Salesforce CRM.
10 votes -
Force call type/outcome for logged calls | RingCentral for Hubspot
A way to force the call type and call outcome upon logging a call and default these to mandatory. Corporately we are trying to capture reporting on this but because it is not forced people are skipping this step.
4 votes -
Ability to which Contact Directory to Display in RC for MS Teams Embedded App
Ability to which Contact Directory to Display in RC for MS Teams Embedded App
1 vote -
Prioritiez a Custom Object (Matter or Intake) | RC for Salesforce
Under the Selections of objects to display under the Softphone layout, it will be great be if have a particular order on how we select it. Ext: 1. Matters2. Intake3. AccountThis way can give a specific object as primary or secondary to relate a call to.
1 vote -
New phone call as Triggers on RC for Zapier
Zapier works by running the tasks on Zapier's servers. Right now, the supported triggers are: New Call Recording - Triggers when a new call recording is generated.Missed Call - Triggers when a new call is missed.New SMS/MMS Received - Triggers instantly when a new SMS/MMS is receivedSMS received - Triggers when a new SMS is receivedSMS Sent - Triggers when a new SMS is sentCall Ended - Triggers when a call that was connected ends.New Voicemail - Triggers when a new voicemail arrives in your account.Hopefully, we can add new phone call as one of the supported triggers on RC…
1 vote -
Super admin able to get an access to all cases created on the account not just the user who created it.
Super admin able to get an access to all cases created on the account not just the user who created it.
9 votes -
MS Dynamics dialing
Creating these request in behalf of a customer.Customer is looking for the option to save a phone number within MS Dynamics and bypassing company greeting/IVR to reach specific extension using the integrated RingCentral application.ie. 888-xxx-xxx*1234 or 888-xxx-xxx,1234
5 votes -
Add Rule for RingCentral Automator
Please add additional rules for RingCentral Automator. For example, there should be a list of reply options such as "No" or "Yes" or "End this conversation". Additionally, replies with "To" should end the conversation and the user should receive a notification.
1 vote -
Disable Headset and Advanced in RC App
when on an MS Team call, and a call comes in on the RingCentral app, it will disconnect the MS Team callThis is a feature we use and we purchased our entire headset fleet to utilize call control. Having to turn it off to keep from being kicked off other calls is unacceptable. Why is this the solution to prevent this from happening?
2 votes -
Installing RingCentral Plug-ins silently
It would be great if we had the option to bypass the operating system's network permission when installing plugins and an option to install it without creating a desktop shortcut.Most installers have options on whether to add shortcuts. However, the installer with RingCentral is behind some layers of wrappers so we need to experiment with whether we can customize this behavior
3 votes -
Intalling RingCentral Plug-ins silently
It would be great if we had the option to bypass the operating system's network permission when installing plugins and an option to install it without creating a desktop shortcut. Most installers have options on whether to add shortcuts. However, the installer with RingCentral is behind some layers of wrappers so we need to experiment with whether we can customize this behavior
3 votes -
MS Teams Embedded App Contact list
It would be great if we had the ability to select between which contacts to be displayed in the embedded app (RingCentral contacts/Partner brands or Microsoft Teams contacts).
Some users prefer RingCentral/Partner brands Contacts to appear on MS Teams Embedded App or the other way around.
6 votes -
Opt in Opt out function for Salesforce SMS
Is RingCentral can offer the automated Opt Out function?
2 votes
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