1786 results found
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Archiver for Call Queue Management Extension
Need to setup the archiver for the call queue extension that is created by CQ Management.
2 votes -
Archiver account-wide set up
Option to set up the Archiver Account wide for all the admins on the account.
4 votes -
Ability to monitor my employees using the Hubspot integration
Ability to monitor users using RC for Hubspot
1 vote -
App Connect extension for RingCentral, option to change from "New Lead" to "Active" status
When a contact or candidate is added to Bullhorn via App Connect for RingCentral, they are added with a status of "New Lead". May we request a change from "New Lead" to "Active" status
1 voteWe are investigating a solution to this.
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Integration WIth Zendesk Sell
Currently RC is only integrated with Zendesk Support.
Looking for an integration with Zendesk Sell, much like the one available for Salesforce. Your competitors offer this.
1 vote -
RC for MS Teams - Incoming Call
The customer using RingCentral to Microsoft teams Integrated app When they are in teams meeting they are still receiving a call or the phone still ringing
3 votes -
Hubspot workflow
Sync the SMS workflow of Hubspot into Hubspot itself; Rc for Hubspot ; RC app.
2 votes@Altaf - this is potentially a great idea, but there is not enough information for us here to know precisely what you mean. Can you help flesh this out with more detail?
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RC for Salesforce - AI Notes
Please have the note-taking and transcription also integrated into salesforce. Right now, we get the recordings, but that would be really important if we could get that, too
31 votes -
Develop a Process for Automatically Removing Personal Contacts
Hello,
My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).
With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.
My proposal is to add an automation/configuration within RingCentral…
12 votes -
Medtrio
Clinics in my area use this software listed for receiving faxes and be able to transfer these documents from their emails into their patient portal and share or transfer files through software as needed to be able to operate their clinic in a seamless manner.
0 votes -
Service status notifications
Add Archiver on the service status notifications
2 votes -
Presence sync - Ability to sync for specific users only
Cx just wants to sync all the presence on all platforms
But the thing is the option on the RC admin portal is to sync to all users or not sync at all
He wants to sync for just a specific user.2 votes -
MS Teams in a meeting status
The RingCentral presence does sync to MS Teams, but the MS Teams presence does not sync to RingCentral. I have been in MS Teams Meetings before which auto set my MS Teams presence to busy and forgot to turn off Accept Queue Calls. During my meeting, I will receive an incoming call from RingCentral. Only if I specifically turn off Accept Queue Calls will I not receive a call
Hoping that eventhugh I did not disable or off accept call queue calls my status will still read as not available since I am on meeting on MS Teams.
2 votes -
Microsoft PowerBi
Can we have a something that takes the data from calls, and imports it into Power Bi? the current reporting dashboard is ok, But the ability to import that into Power Bi would be great!
14 votes -
Bulk MS teams Disconnect or Reconnect
Bulk Disconnection and Connecting MS Teams via Service Web or admin portal for Super admin.
9 votes -
Ability to show all calls on Hubspot Dashboard
I want all incoming calls to show Hubspot dashboard so that we will not miss any calls.
1 vote -
App Connect integration for Gloss Genius
Integration for communication between RingCentral and Gloss Genius
1 vote -
Autotask ticketing system that they used and it is not available in RingSense For Sales
Looking to integrate with RingSense For Sales
2 votes -
RingCentral for Google Admin block list website
Admin options to add a block list website for each users for RingCentral for Google
1 vote -
RingCentral Automator (Having option to reply their details ( name , date of birth , reason for calling )
Everytime someone is on hold we want the customer to receive an automated
message where they can reply their details ( name , date of birth , reason for calling )2 votes
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